Polycom RealPresence DMA 7000 System
Page
 Contents
 System Security
Local Cluster Configuration
 Device Management
 Integrations with Other Systems
MCU Management
 Superclustering
Conference Manager Configuration
 Site Topology
Call Server Configuration
 Users and Groups
System Management and Maintenance
 Contents
 361
 Polycom RealPresence DMA System Snmp Support
System Reports
 Conference Manager
Introduction to the Polycom RealPresence DMA System
Polycom RealPresence DMA System’s Primary Functions
 RealPresence Platform API
Call Server
 SVC Conferencing Support
 Two-server Cluster Configuration
Polycom RealPresence DMA System’s Three Configurations
 Single-server Configuration
 System Capabilities and Constraints
 Embedded DNS
Settings
System Port Usage
Port Protocol Description
 Send Usage Data
 Field Input Requirements
Polycom Solution Support
Accessing the Polycom RealPresence DMA System
Working in the Polycom RealPresence DMA System
 Menu/Icon Admin Provisioner Auditor
Settings Dialog
 Menu/Icon Admin Provisioner Auditor
 Menu/Icon Admin Provisioner Auditor
 Menu/Icon Admin Provisioner Auditor
 To replace an Lgpl library with your modified version
Open Source Software
License Information
Modifying Open Source Code
 Confirming configuration
System configuration
 Additional DNS Records for SIP Proxy
 Additional DNS Records for the H.323 Gatekeeper
Additional DNS Records for the Optional Embedded DNS Feature
 License the RealPresence DMA System, Appliance Edition
License the Polycom RealPresence DMA System
Verify That DNS Is Working for All Addresses
 License the RealPresence DMA System, Virtual Edition
Set Up Signaling
 Set Up Security
 Set Up MCUs
 Connect to Microsoft Active Directory
 Set Up Conference Templates
 Test the System
 How Certificates Work
Security Certificates Overview
 DER
 System Security
 Frequently Asked Questions
 Column Description
Certificate Settings
 Field Description
Certificate Information Dialog
Certificate Signing Request Dialog
 Section Description
Add Certificates Dialog
Certificate Details Dialog
 Go to Admin Local Cluster Certificates
Certificate Procedures
Install a Certificate Authority’s Certificate
To install a certificate for a trusted root CA
 Actions list, select Create Certificate Signing Request
To create a certificate signing request
Actions list, select Add Certificates
Actions list, select Display Details
 Install a Certificate in the RealPresence DMA System
 To remove a Trusted Root CA’s certificate
Remove a Certificate from the RealPresence DMA System
 Certificate Details dialog appears
Security Settings
Actions list, select Delete Certificate
 Custom security
Field Description Maximum security
High security
 Servers, not to allow ongoing use of unencrypted connections
 Server in the Polycom RealPresence DMA system
 Go to Admin Local Cluster Security Settings
To change the security settings
 On the Troubleshooting Utilities menu, Top is removed
Consequences of Enabling Maximum Security Mode
 System Security
 Login Policy Settings
 Session
Local Password
Field Description Password Management
Password Complexity
 Account Inactivity
Local User Account
Unlimited
Field Description Account Lockout
 Custom
Access Policy Settings
Banner
 To reset system passwords
Reset System Passwords
 Wait a few minutes to log back in. See also
 Network Settings
Local Cluster Configuration
 Field Description
 Dhcp
Server
 Turn on Auto-negotiation or set Speed and Duplex manually
Settings
Field Description Shared Management Network
 General System Network
Shared Signaling Network
 IPv6address%eth0
Routing Configuration Dialog
 Time Settings
 Activation Keys
Licenses
Licenses for the Appliance Edition
Field Description Active License
 DMA Host
Cluster Network Settings
Licenses for the Virtual Edition
See Automatically Send Usage Data for more information
 SIP Signaling
Signaling Settings
 Untrusted SIP Call Handling Configuration
Device Authentication
SIP Device Authentication
 Field Description Settings
Signaling Settings Fields
 SIP Settings
 Field
Add Guest Port Dialog
 Edit Guest Port Dialog
Security Settings page. See Security Settings
 Add Guest Prefix Dialog
 Edit Guest Prefix Dialog
Logging Settings
 Alerting Settings
 Alert ID Threshold Condition Description
Local Cluster Configuration Procedures
Add Licenses
 Select Product Activation
Go to Admin Local Cluster Licenses
To request a software activation key code for each server
To enter license activation key codes
 Go to Admin Local Cluster Signaling Settings
Configure Signaling
To configure signaling
 Under Unauthorized prefixes, click Add
Under Unauthorized ports, click Add
 Automatically Send Usage Data
Configure Logging
To configure logging
 To see the collected data
Enable or Disable Automatic Data Collection
See the Collected Data
 Active Calls
Device Management
 Call Details Dialog
 Tab/Field/Column Description Call Info
 Subscription Events
On the Call Server Settings
Tab/Field/Column Description Bandwidth
Call Events
 QoS
Endpoints
Tab/Field/Column Description Property Changes
 Registration policy script see Registration Policy
 Registration Policy
Server Settings
Command Description
 Registrations
Names/Aliases in a Mixed H.323 and SIP Environment
 Device Management
 Add Endpoint Dialog
 Edit Device Dialog
 Edit Devices Dialog
 Associate User Dialog
Site Statistics
Add Alias Dialog
Edit Alias Dialog
 Site Link Statistics
 Column
External Gatekeeper
 Column Description External Gatekeeper
Authentication Mode
Add External Gatekeeper Dialog
 Postliminary
Edit External Gatekeeper Dialog
 This script to open the Script Debugging Dialog for
 Multiple External SIP Peers
External SIP Peer
 Field Description External SIP Peers
Add External SIP Peer Dialog
 UDP
 Domain List
 To header options
Authentication
Field Description Postliminary
Temporarily select Use customized script
 Lync Integration
 Field Description External SIP Peer
Edit External SIP Peer Dialog
External Registrations
 Host/domain name
 Routed to this peer server
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 Lync Integration
 External Registration
SIP Peer Postliminary Output Format Options
To Header Format Options
 Request-URI Header Format Options
Default To header for Microsoft. Equivalent to template
 Variable Description
Default Request-URI for Microsoft Equivalent to template
Free Form Template Variables
 Original Request-URI Header Template Result
To Header and Request-URI Header Examples
Original To Header Template Result
 Edit Authentication Dialog
Add Authentication Dialog
 Template Variables
Add Outbound Registration Dialog
 Edit Outbound Registration Dialog
 External H.323 SBC
 Column Description External H.323 SBC
Add External H.323 SBC Dialog
 Edit External H.323 SBC Dialog
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 MCUs
MCU Management
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 See SVC Conferencing Support
 Policy
 Not to make or receive calls
 Field Description External MCU
Add MCU Dialog
 Management IP address
 Gateway Selection Process
Prefix Dialog
 Media IP Addresses
Gateway Profiles
 Edit MCU Dialog
 Management IP address
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 Edit Session Profile Dialog
Add Session Profile Dialog
 To add an MCU
MCU Procedures
Isdn Gateway Selection Process
To view information about an MCU
 To edit an MCU
 To delete an MCU
 MCU Pools
 Edit MCU Pool Dialog
Command
Add MCU Pool Dialog
 To delete an MCU Pool
MCU Pool Procedures
To add an MCU Pool
To edit an MCU Pool
 MCU Pool Orders
 Add MCU Pool Order Dialog
 MCU Selection Process
Edit MCU Pool Order Dialog
 MCU Availability and Reliability Tracking
 24%
 To edit an MCU Pool Order
MCU Pool Order Procedures
To view the MCU Pool Orders list
To add an MCU Pool Order
 To delete an MCU Pool Order
 Microsoft Active Directory Integration
Integrations with Other Systems
 Microsoft Active Directory
 Field Description Connection Status
 Field Description Active Directory Connection
Conference Settings
 Enterprise Conference Room ID Generation
Understanding Base DN
 Enterprise Chairperson and Conference Passcode Generation
 To integrate with Active Directory
Active Directory Integration Procedure
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 Understanding Base DN
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 Adding Passcodes for Enterprise Users
 About the System’s Directory Queries
When you click Update on the Microsoft Active Directory
 Global Group Membership Search
User Search
Group Search
 Domain Search
Configurable Attribute Domain Search
Attribute Replication Search
 Microsoft Lync 2013 Integration
Service Account Search
 Scheduled Conferences with Polycom RealConnect
Lync 2010 vs. Lync 2013 Integration
 Active Directory Service Account Permissions
Automatic Contact Creation and Configuration
 Considerations and Requirements for Lync 2013 Integration
Lync and non-Lync Endpoint Collaboration
 Integrate RealPresence DMA and Lync
Lync 2010 and 2013 Client / Server Feature Support
 Microsoft Exchange Server Integration
Diagnose Presence Problems
 Microsoft Exchange Server
Polycom Solution and Integration Support
Differences between Calendaring and Scheduling
 Exchange Server Integration Procedure
 RealPresence Resource Manager Integration
Page
 RealPresence Resource Manager
 Join RealPresence Resource Manager Dialog
 RealPresence Resource Manager Integration Procedures
 To integrate with a RealPresence Resource Manager system
 Juniper Networks SRC
Juniper Networks SRC Integration
 To configure SRC integration
Juniper Networks SRC Integration Procedure
 Conference Settings
Conference Manager Configuration
 Presence Publishing
 Field Maximum Polycom conference contacts to publish
Contacts presence settings below
Create Polycom conference contacts check box is enabled
 Default Polycom Conference Contacts Presence Settings
Class of Service
 Remove Contacts from Active Directory Dialog
To specify conference settings
Go to Admin Conference Manager Conference Settings
 Select Publish presence for Polycom conference contacts
Conference Templates
Two Types of Templates
 Standalone Templates
 Template Priority
About Conference IVR Services
 Cascading for Bandwidth Cascading for Size
About Cascading
 Cascading for Bandwidth
 Cascading for Size
 Add Conference Template Dialog
Field Description Common Settings
RMX General Settings
Conference Templates List
 Many of the MCUs have that profile for instance, 2
 Cascade for bandwidth
 LPR
 RMX Video Quality
Field Description RMX Gathering Settings
Video switching is selected
 Optimized
 Conference mode is set to AVC only
RMX Video Settings
 TIP compatibility is set to either None or Video Only
 Guide
Telepresence mode is Yes
 See Shared Number Dialing
Field Description RMX Audio Settings
RMX Skins
RMX Conference IVR
 RMX Recording
RMX Site Names
 Cisco Codian
 Edit Conference Template Dialog
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 Field Description
 LPR
 Field Description RMX Gathering Settings
  Conference mode is set to AVC only
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 RMX Site Names
 Cisco Codian
 To select a video frames layout
Conference Templates Procedures
Go to Admin Conference Manager Conference Templates
Select Layout Dialog
 To delete a conference template
Click the RMX General Settings tab
To edit a conference template
To change a conference template’s priority
 IVR Prompt Sets
 Prompt File Name Prompt Text
 Shared Number Dialing
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 Prompt Sets
Conference Settings plus VEQ number
Add Virtual Entry Queue Dialog
Field Description Virtual Entry Queue
 Edit Virtual Entry Queue Dialog
Add Direct Dial Virtual Entry Queue Dialog
 Edit Direct Dial Virtual Entry Queue Dialog
 Dialstring = sipxxx@10.33.120.58
Script Debugging Dialog for VEQ Scripts
 Sample Virtual Entry Queue Script
 About Superclustering
Superclustering
 DMAs
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 Following table describes the fields on
 Join Supercluster Dialog
 To create or join a supercluster
Supercluster Procedures
 Actions list, select Remove from Supercluster
To remove a cluster from the supercluster
 About the Call Server Capabilities
Call Server Configuration
 Modifications
Call Server Settings
Field Description General Settings
 For the called endpoint
 For SIP calls gatewayed to an
 See External Gatekeeper
 Domains
Field Description Gatekeeper Blacklist Settings
 Mycompany domains, this would not match eng.mycompany.com
 Dial Rules
 Test Dial Rules Dialog
 Sipsrbruce@10.47.7.9
 See Edit Site Dialog
Default Dial Plan and Suggestions for Modifications
Rule Effect
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 H323xxxx@enterprisepartner.com
 Preliminary
Add Dial Rule Dialog
Field Description Dial Rule
 Default port of the signaling protocol
 MCU pool order
Template configured in Admin Conference Manager Conference
Conference Manager Conference Settings
Conference template
 All in parallel forking
Weighted round-robin
 Edit Dial Rule Dialog
 Block Blocks the call Resolve to IP address
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 Variable Initial value
Preliminary/Postliminary Scripting
Predefined Preliminary/Postliminary Scripting Variables
 Usage example
Preliminary/Postliminary Scripting Functions
 Return value None
Function name and parameters Details
Return value
 Dial rule action Output SIP headers
How Dial Rule Actions Affect SIP Headers
 See Preliminary/Postliminary Scripting for a description
Script Debugging Dialog for Preliminaries/Postliminaries
 Dialstring = 99 + Dialstring Strip Prefix SIP
Sample Preliminary and Postliminary Scripts
 Substitute Domain SIP
 Site Based Numeric Nicknames
 User = Callersitecountrycode + Callersiteareacode + user
 Hunt Groups
 Hunt Group Members
Add Hunt Group Dialog
Edit Hunt Group Dialog
Field Description General Info
 Device Authentication
 Field Description Inbound Authentication
Inbound Authentication
Shared Outbound Authentication
On the Inbound Authentication tab, you can
 Shared Outbound Authentication
Add Device Authentication Dialog
 Registration Policy
Edit Device Authentication Dialog
Field Description Device Authentication
 Compliant
 Epdefinedincma
Registration Policy Scripting
 EPISIPV4
 Regsitedigits
Script Debugging Dialog for Registration Policy Scripts
 Sample Registration Policy Scripts
 Reject aliases that arent the right length otherwise accept
 Prefix Service
 Add Simplified Isdn Gateway Dialing Prefix Dialog
 Edit Simplified Isdn Gateway Dialing Prefix Dialog
 Embedded DNS
Edit Vertical Service Code Dialog
 Callservers.example.com
To enable DNS publishing
 Number of Records Purged
History Retention Settings
Record Type Retention Limit When Limit Is Reached
 History Report
To configure history record retention
 About Site Topology
Site Topology
 Bandwidth Management
 Sites
 Field Site Info
Site Information Dialog
 Subnets
Field Description General Info General Settings
Add Site Dialog
Device Types
 Isdn Number Assignment
Field Description Bandwidth Settings
Territory Settings
 Isdn Range Assignment for did dialing method
Isdn Outbound Dialing
 SIP Routing
Isdn Range Assignment for gateway extension dialing method
Routing
 Subnet2 = 10.33.24.0/24
Edit Site Dialog
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 Override ITU dialing rules
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 Add Subnet Dialog
 Edit Subnet Dialog
 Site Links
 Edit Site Link Dialog
Add Site Link Dialog
 Add Site-to-Site Exclusion Wizard
Site-to-Site Exclusions
 Go to Network Site Topology Site-to-Site Exclusions
Territories
To add a site-to-site exclusion
 Add Territory Dialog
 Edit Territory Dialog
 Field Cloud Info
Network Clouds
Add Network Cloud Dialog
 Field Cloud Info Description
Edit Network Cloud Dialog
Field Description Associated Sites
Add Site Link Dialog
 Go to Network Site Topology Territories
Site Topology Configuration Procedures
Go to Network Site Topology Sites
 About Site Topology
 Role Description
User Roles Overview
 Adding Users Overview
 Users
 Are in the Local domain
 Dialog
See Local Password
Add User Dialog
See Add User Dialog
 Associated Endpoints
Service. See Conference Settings
Rooms Dialog
 Conference Passcodes
Edit User Dialog
Field Description Associated Roles
 Prompted see Authentication Required Dialog
 Select Associated Endpoints Dialog
Field Description Associated Endpoints
 Conference Rooms Dialog
Authentication Required Dialog
Select Associated Endpoints Dialog
 Its conferences. See Conference Templates
 Add Conference Room Dialog
 Conference Settings
 Namespace, enter the value in the box below the list
  Create contact and publish presence
Defined on the Admin Conference Manager Conference Settings
 Publish presence
 Do not publish presence
 User Dialog
Conference see Edit Conference Template Dialog
 Edit Conference Room Dialog
 Settings
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 Dial-out Participants list
 Edit Dial-out Participant Dialog
Users Procedures
Add Dial-out Participant Dialog
 Go to User Users
To find a user or users
To add a local user
To edit a user
 To edit one of a user’s conference rooms
Conference Rooms Procedures
To delete a local user
To add a conference room to a user
 To delete one of a user’s custom conference rooms
Groups
 Conference Templates
 From the Search results box
See Conference Settings
Import Enterprise Groups Dialog
Edit Group Dialog
 Templates
 Boxes on the Admin Conference Manager Conference Settings
Admin Conference Manager Conference Settings
Manager Conference Settings
Setting on the User Users Manage Conf Rooms dialog
 Actions list, click Import Enterprise Groups
Enterprise Groups Procedures
 To terminate a user’s login session
Login Sessions
 Change Password Dialog
 Administrator Responsibilities
Management and Maintenance Overview
 Auditor Best Practices
Administrative Best Practices
Auditor Responsibilities
 General system health and capacity checks
Recommended Regular Maintenance
Regular archive of backups
Provisioner Responsibilities
 Microsoft Active Directory health
 Network usage data export
Security configuration
Dashboard
Certificates
 Call Server Active Calls Pane
Active Directory Integration Pane
 Conference History Max Participants Pane
Call Server Registrations Pane
Cluster Info Pane
 Conference Manager Usage Pane
Conference Manager MCUs Pane
 Juniper Networks SRC Integration Pane
Exchange Server Integration Pane
 Supercluster Status Pane
Signaling Settings Pane
License Status Pane
RealPresence Resource Manager Integration Pane
 Territory Status Pane
User Login History Pane
 Alerts
 Cluster cluster is orphaned
Supercluster Status
Alert
 No clusters assigned to list of territories
Territory Status
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 Formatted string from server
Asynchronous Operation
RealPresence Resource Manager System Integration
 Zero enterprise conference rooms exist on cluster cluster
Active Directory Integration
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 Exchange Server Integration
 Database Status
 Lync Integration
 Signaling
 Certificates. See also
Certificate
Cluster cluster The server certificate has expired
 Cluster cluster One or more CA certificates have expired
 Cluster cluster Cannot connect to licensing server lserver
Licenses
 Cluster cluster DMA is not licensed for any calls
Networks
 Cluster cluster a signaling network error exists on server
Cluster cluster a private network error exists on server
Cluster cluster a public network error exists on server
 Server Resources
 Server server CPU utilization 50% and 75%
 Cluster cluster System version differs between servers
Data Synchronization
Server server CPU utilization 75%
 Cluster cluster Local users differ between servers
System Health and Availability
 MCUs
 MCU MCUname has count warnings
MCU MCUname is currently out of service
MCU MCUname is currently busied out
 MCU mcu call failure rate is 0.4
MCU MCUname is disconnected
MCU mcu disconnect rate is 1
MCU mcu disconnect rate is
 MCU mcu is connected with no port capacity
MCU mcu call failure rate is
 Endpoints
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 Conference Status
No territories configured to host conference rooms
Conference Manager
 Ongoing conference VMR on MCU MCU failed reason
Lync Presence Publishing
Conference VMR on MCU MCU failed to start reason
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 Call Server
 Cluster cluster External SIP peer sippeer is unresponsive
System Log Files
Call Bandwidth Management
 To download a log archive to your PC or workstation
System Logs Procedures
 Actions list, click Download Archived Logs
To manually roll the system logs
To delete a system log archive
 Top
Troubleshooting Utilities
Ping
Traceroute
 To run sar on each server
Check Configuration Synchronization
NTP Status
To run iostat on each server
 Backing Up and Restoring
Diagnostics for your Polycom Server
To check configuration synchronization
 SHA1
 Backup and Restore Procedures
Confirm Restore Dialog
 Go to Maintenance Backup and Restore
To download a backup file
To create a new backup file
To upload a backup file
 To restore from a backup file on the cluster
 Shut down the system. See Shutting Down and Restarting
 Close the utility
 Upgrading the Software
Following table describes the parts of the Software Upgrade
 Basic Upgrade Procedures
 Return to Maintenance Software Upgrade
To install an upgrade
Go to Maintenance Software Upgrade
 To roll back an upgrade, restoring the previous version
 Return to Maintenance Software Upgrade
 Incompatible Software Version Supercluster Upgrades
 Factors to Consider for an Incremental Supercluster Upgrade
 Simplified Supercluster Upgrade Complete Service Outage
 System Management and Maintenance
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 Adding a Second Server
Complex Supercluster Upgrade Some Service Maintained
RealPresence DMA System, Virtual Edition System Upgrade
To upgrade a RealPresence DMA system, Virtual Edition
 Expanding an Unpatched System
 Expanding a Patched System
 To replace a failed server in a two-server cluster
Replacing a Failed Server
Shutting Down and Restarting
 To start up a shut-down cluster
Go to Maintenance Shutdown and Restart
To restart or shut down one or both servers in a cluster
 Call History
Alert History
 System Reports
 Export History
Conference History
 Associated Calls
Export History
 Property Changes
Conference Events
 To download CDRs
Call Detail Records CDRs
Exporting CDR Data
Call Record Layouts
 YYYY-MM-DDTHHMMSS.FFF+-ZHHMM
 1024+768+384
 486BUSY Here
Conference Room Dialog
 720p30
 Conf
Conference Record Layouts
 Value from the Conference room pass-through to CDR field
Polycom RealPresence DMA System
 Registration History Report
 To find a device or devices
Registration History Procedures
 Active Directory Integration Report
 Groups with Partially Loaded or No Membership Information
Active Directory Integration
All Domains
 To remove orphaned user data from the system
Orphaned Groups and Users Procedures
Orphaned Groups and Users Report
To remove orphaned group data from the system
 Conference Room Errors Report
 To download conference room errors data
Exporting Conference Room Errors Data
 Enterprise Passcode Errors Report
 Network Usage Report
Exporting Enterprise Passcode Errors Data
To download enterprise passcode errors data
 Exporting Network Usage Data
 Field Description
 To download network usage data
 Snmp Framework
Snmp Overview
 Snmp Versions
Snmp Notifications
 Go to Admin Local Cluster Snmp Settings
Configure Snmp
Enable the Snmp Agent
To enable the Snmp agent
 To add a notification user
Go to Admin Local Cluster Snmp Settings Click Add User
Add an Snmp Notification User
 To add an Snmp notification agent to the system
Edit Notification User Dialog
Add an Snmp Notification Agent
 UDP. See Snmp Overview
Edit Notification Agent Dialog
Click Add Agent
 To download the MIB package for a DMA system
Go to Admin Snmp Settings Click Download MIBs
Download MIBs
Available Snmp MIBs
 Polycom RealPresence DMA System Snmp Support