Polycom 7000 Add Virtual Entry Queue Dialog, Field Description Virtual Entry Queue, Prompt Sets

Conference Manager Configuration

Add Virtual Entry Queue Dialog

Lets you add a virtual entry queue (VEQ) to the list of configured VEQs on the Shared Number Dialing page. The following table describes the fields in the dialog.

Field	Description
Virtual Entry Queue
Virtual entry queue number	The VEQ number.
Dial-in number	Number used to dial into the VEQ. Automatically set to the dialing prefix (see
	Conference Settings) plus VEQ number.
Description	A meaningful description for this VEQ and its IVR experience, such as which
	language is used.
Response entry attempts	The number of times a caller can enter an invalid VMR number before the
	system rejects the call.
RMX entry queue	The RealPresence Collaboration Server or RMX entry queue to use for this
	VEQ. The list includes all entry queues available on the Polycom MCUs
	connected to the system, with the number of MCUs that have each entry
	queue shown in parentheses.
	Note: Polycom MCUs refer to entry queues designed for a RealPresence
	DMA-controlled VEQ as “External IVR” because RealPresence DMA-based
	IVR control is external to the MCU.

DMA-based IVR Call Flow (only for “External IVR control” entry queues)

IVR prompt set	For a RealPresence DMA-controlled VEQ, the prompt set to be used. The list
	includes all those installed on the RealPresence DMA system (see IVR
	Prompt Sets).
Timeout for response entry	The length of time that the RealPresence DMA system waits for a caller to
(sec)	respond to a prompt (5-60 seconds).
DTMF terminator	The terminator used to mark the end of caller input.
Operator assistance URI	The SIP URI to which to route the call for operator (help desk) assistance.
Request operator transfer	The DTMF command for requesting an operator.
DTMF	Note: If this digit string matches a VMR number, that VMR becomes
	unreachable.
Timeout to cancel operator	The length of time after requesting an operator that a caller is given to cancel
request (sec)	that request (1-10 seconds).
	Note: An operator request can be canceled by entering any DTMF key.
Script	Scripts entered in this section have access to the DTMF digits entered by
	callers. The system executes these scripts during VEQ processing, and can
	change and reject the DTMF digits callers enter. You can use this functionality
	to strip prefixes entered by a caller or to authorize participants dialing in to
	VEQs. These scripts are written in the Javascript language.
	The Sample Virtual Entry Queue Scriptsection provides an example VEQ
	script that you can modify for your own purposes.
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