Polycom RealPresence DMA 7000 System
Page
 Contents
 Local Cluster Configuration
System Security
 Device Management
 MCU Management
Integrations with Other Systems
 Conference Manager Configuration
Superclustering
 Call Server Configuration
Site Topology
 System Management and Maintenance
Users and Groups
 Contents
 361
 System Reports
Polycom RealPresence DMA System Snmp Support
 Introduction to the Polycom RealPresence DMA System
Polycom RealPresence DMA System’s Primary Functions
Conference Manager
 Call Server
RealPresence Platform API
 SVC Conferencing Support
 Polycom RealPresence DMA System’s Three Configurations
Two-server Cluster Configuration
 Single-server Configuration
 System Capabilities and Constraints
 Settings
System Port Usage
Port Protocol Description
Embedded DNS
 Send Usage Data
 Polycom Solution Support
Accessing the Polycom RealPresence DMA System
Working in the Polycom RealPresence DMA System
Field Input Requirements
 Settings Dialog
Menu/Icon Admin Provisioner Auditor
 Menu/Icon Admin Provisioner Auditor
 Menu/Icon Admin Provisioner Auditor
 Menu/Icon Admin Provisioner Auditor
 Open Source Software
License Information
Modifying Open Source Code
To replace an Lgpl library with your modified version
 System configuration
Confirming configuration
 Additional DNS Records for SIP Proxy
 Additional DNS Records for the Optional Embedded DNS Feature
Additional DNS Records for the H.323 Gatekeeper
 License the Polycom RealPresence DMA System
Verify That DNS Is Working for All Addresses
License the RealPresence DMA System, Appliance Edition
 Set Up Signaling
License the RealPresence DMA System, Virtual Edition
 Set Up Security
 Set Up MCUs
 Connect to Microsoft Active Directory
 Set Up Conference Templates
 Test the System
 Security Certificates Overview
How Certificates Work
 DER
 System Security
 Frequently Asked Questions
 Certificate Settings
Column Description
 Certificate Information Dialog
Certificate Signing Request Dialog
Field Description
 Add Certificates Dialog
Certificate Details Dialog
Section Description
 Certificate Procedures
Install a Certificate Authority’s Certificate
To install a certificate for a trusted root CA
Go to Admin Local Cluster Certificates
 To create a certificate signing request
Actions list, select Add Certificates
Actions list, select Display Details
Actions list, select Create Certificate Signing Request
 Install a Certificate in the RealPresence DMA System
 Remove a Certificate from the RealPresence DMA System
To remove a Trusted Root CA’s certificate
 Security Settings
Actions list, select Delete Certificate
Certificate Details dialog appears
 Field Description Maximum security
High security
Custom security
 Servers, not to allow ongoing use of unencrypted connections
 Server in the Polycom RealPresence DMA system
 To change the security settings
Go to Admin Local Cluster Security Settings
 Consequences of Enabling Maximum Security Mode
On the Troubleshooting Utilities menu, Top is removed
 System Security
 Login Policy Settings
 Local Password
Field Description Password Management
Password Complexity
Session
 Local User Account
Unlimited
Field Description Account Lockout
Account Inactivity
 Access Policy Settings
Banner
Custom
 Reset System Passwords
To reset system passwords
 Wait a few minutes to log back in. See also
 Local Cluster Configuration
Network Settings
 Field Description
 Server
Dhcp
 Settings
Field Description Shared Management Network
Turn on Auto-negotiation or set Speed and Duplex manually
 Shared Signaling Network
General System Network
 Routing Configuration Dialog
IPv6address%eth0
 Time Settings
 Licenses
Licenses for the Appliance Edition
Field Description Active License
Activation Keys
 Cluster Network Settings
Licenses for the Virtual Edition
See Automatically Send Usage Data for more information
DMA Host
 Signaling Settings
SIP Signaling
 Device Authentication
SIP Device Authentication
Untrusted SIP Call Handling Configuration
 Signaling Settings Fields
Field Description Settings
 SIP Settings
 Add Guest Port Dialog
Field
 Security Settings page. See Security Settings
Edit Guest Port Dialog
 Add Guest Prefix Dialog
 Logging Settings
Edit Guest Prefix Dialog
 Alerting Settings
 Local Cluster Configuration Procedures
Add Licenses
Alert ID Threshold Condition Description
 Go to Admin Local Cluster Licenses
To request a software activation key code for each server
To enter license activation key codes
Select Product Activation
 Configure Signaling
To configure signaling
Go to Admin Local Cluster Signaling Settings
 Under Unauthorized ports, click Add
Under Unauthorized prefixes, click Add
 Configure Logging
To configure logging
Automatically Send Usage Data
 Enable or Disable Automatic Data Collection
See the Collected Data
To see the collected data
 Device Management
Active Calls
 Call Details Dialog
 Tab/Field/Column Description Call Info
 On the Call Server Settings
Tab/Field/Column Description Bandwidth
Call Events
Subscription Events
 Endpoints
Tab/Field/Column Description Property Changes
QoS
 Registration policy script see Registration Policy
 Server Settings
Command Description
Registration Policy
 Names/Aliases in a Mixed H.323 and SIP Environment
Registrations
 Device Management
 Add Endpoint Dialog
 Edit Device Dialog
 Edit Devices Dialog
 Site Statistics
Add Alias Dialog
Edit Alias Dialog
Associate User Dialog
 Site Link Statistics
 External Gatekeeper
Column
 Authentication Mode
Add External Gatekeeper Dialog
Column Description External Gatekeeper
 Edit External Gatekeeper Dialog
Postliminary
 This script to open the Script Debugging Dialog for
 External SIP Peer
Multiple External SIP Peers
 Add External SIP Peer Dialog
Field Description External SIP Peers
 UDP
 Domain List
 Authentication
Field Description Postliminary
Temporarily select Use customized script
To header options
 Lync Integration
 Edit External SIP Peer Dialog
External Registrations
Field Description External SIP Peer
 Host/domain name
 Routed to this peer server
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 Lync Integration
 SIP Peer Postliminary Output Format Options
To Header Format Options
External Registration
 Default To header for Microsoft. Equivalent to template
Request-URI Header Format Options
 Default Request-URI for Microsoft Equivalent to template
Free Form Template Variables
Variable Description
 To Header and Request-URI Header Examples
Original To Header Template Result
Original Request-URI Header Template Result
 Add Authentication Dialog
Edit Authentication Dialog
 Add Outbound Registration Dialog
Template Variables
 Edit Outbound Registration Dialog
 External H.323 SBC
 Add External H.323 SBC Dialog
Column Description External H.323 SBC
 Edit External H.323 SBC Dialog
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 MCU Management
MCUs
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 See SVC Conferencing Support
 Policy
 Not to make or receive calls
 Add MCU Dialog
Field Description External MCU
 Management IP address
 Prefix Dialog
Gateway Selection Process
 Gateway Profiles
Media IP Addresses
 Edit MCU Dialog
 Management IP address
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 Add Session Profile Dialog
Edit Session Profile Dialog
 MCU Procedures
Isdn Gateway Selection Process
To view information about an MCU
To add an MCU
 To edit an MCU
 To delete an MCU
 MCU Pools
 Command
Add MCU Pool Dialog
Edit MCU Pool Dialog
 MCU Pool Procedures
To add an MCU Pool
To edit an MCU Pool
To delete an MCU Pool
 MCU Pool Orders
 Add MCU Pool Order Dialog
 Edit MCU Pool Order Dialog
MCU Selection Process
 MCU Availability and Reliability Tracking
 24%
 MCU Pool Order Procedures
To view the MCU Pool Orders list
To add an MCU Pool Order
To edit an MCU Pool Order
 To delete an MCU Pool Order
 Integrations with Other Systems
Microsoft Active Directory Integration
 Microsoft Active Directory
 Field Description Connection Status
 Conference Settings
Field Description Active Directory Connection
 Understanding Base DN
Enterprise Conference Room ID Generation
 Enterprise Chairperson and Conference Passcode Generation
 Active Directory Integration Procedure
To integrate with Active Directory
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 Understanding Base DN
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 Adding Passcodes for Enterprise Users
 When you click Update on the Microsoft Active Directory
About the System’s Directory Queries
 User Search
Group Search
Global Group Membership Search
 Configurable Attribute Domain Search
Attribute Replication Search
Domain Search
 Service Account Search
Microsoft Lync 2013 Integration
 Lync 2010 vs. Lync 2013 Integration
Scheduled Conferences with Polycom RealConnect
 Automatic Contact Creation and Configuration
Active Directory Service Account Permissions
 Lync and non-Lync Endpoint Collaboration
Considerations and Requirements for Lync 2013 Integration
 Lync 2010 and 2013 Client / Server Feature Support
Integrate RealPresence DMA and Lync
 Diagnose Presence Problems
Microsoft Exchange Server Integration
 Polycom Solution and Integration Support
Differences between Calendaring and Scheduling
Microsoft Exchange Server
 Exchange Server Integration Procedure
 RealPresence Resource Manager Integration
Page
 RealPresence Resource Manager
 Join RealPresence Resource Manager Dialog
 RealPresence Resource Manager Integration Procedures
 To integrate with a RealPresence Resource Manager system
 Juniper Networks SRC Integration
Juniper Networks SRC
 Juniper Networks SRC Integration Procedure
To configure SRC integration
 Conference Manager Configuration
Conference Settings
 Presence Publishing
 Contacts presence settings below
Create Polycom conference contacts check box is enabled
Field Maximum Polycom conference contacts to publish
 Class of Service
Default Polycom Conference Contacts Presence Settings
 To specify conference settings
Go to Admin Conference Manager Conference Settings
Remove Contacts from Active Directory Dialog
 Conference Templates
Two Types of Templates
Select Publish presence for Polycom conference contacts
 Standalone Templates
 About Conference IVR Services
Template Priority
 About Cascading
Cascading for Bandwidth Cascading for Size
 Cascading for Bandwidth
 Cascading for Size
 Field Description Common Settings
RMX General Settings
Conference Templates List
Add Conference Template Dialog
 Many of the MCUs have that profile for instance, 2
 Cascade for bandwidth
 LPR
 Field Description RMX Gathering Settings
Video switching is selected
RMX Video Quality
  Conference mode is set to AVC only
RMX Video Settings
 TIP compatibility is set to either None or Video Only
Optimized
 Telepresence mode is Yes
Guide
 Field Description RMX Audio Settings
RMX Skins
RMX Conference IVR
See Shared Number Dialing
 RMX Site Names
RMX Recording
 Cisco Codian
 Edit Conference Template Dialog
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 Field Description
 LPR
 Field Description RMX Gathering Settings
  Conference mode is set to AVC only
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 RMX Site Names
 Cisco Codian
 Conference Templates Procedures
Go to Admin Conference Manager Conference Templates
Select Layout Dialog
To select a video frames layout
 Click the RMX General Settings tab
To edit a conference template
To change a conference template’s priority
To delete a conference template
 IVR Prompt Sets
 Prompt File Name Prompt Text
 Shared Number Dialing
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 Conference Settings plus VEQ number
Add Virtual Entry Queue Dialog
Field Description Virtual Entry Queue
Prompt Sets
 Add Direct Dial Virtual Entry Queue Dialog
Edit Virtual Entry Queue Dialog
 Edit Direct Dial Virtual Entry Queue Dialog
 Script Debugging Dialog for VEQ Scripts
Dialstring = sipxxx@10.33.120.58
 Sample Virtual Entry Queue Script
 Superclustering
About Superclustering
 DMAs
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 Following table describes the fields on
 Join Supercluster Dialog
 Supercluster Procedures
To create or join a supercluster
 To remove a cluster from the supercluster
Actions list, select Remove from Supercluster
 Call Server Configuration
About the Call Server Capabilities
 Call Server Settings
Field Description General Settings
Modifications
 For the called endpoint
 For SIP calls gatewayed to an
 See External Gatekeeper
 Field Description Gatekeeper Blacklist Settings
Domains
 Mycompany domains, this would not match eng.mycompany.com
 Dial Rules
 Test Dial Rules Dialog
 Sipsrbruce@10.47.7.9
 Default Dial Plan and Suggestions for Modifications
Rule Effect
See Edit Site Dialog
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 H323xxxx@enterprisepartner.com
 Add Dial Rule Dialog
Field Description Dial Rule
Preliminary
 Default port of the signaling protocol
 Template configured in Admin Conference Manager Conference
Conference Manager Conference Settings
Conference template
MCU pool order
 Weighted round-robin
All in parallel forking
 Edit Dial Rule Dialog
 Block Blocks the call Resolve to IP address
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 Preliminary/Postliminary Scripting
Predefined Preliminary/Postliminary Scripting Variables
Variable Initial value
 Preliminary/Postliminary Scripting Functions
Usage example
 Function name and parameters Details
Return value
Return value None
 How Dial Rule Actions Affect SIP Headers
Dial rule action Output SIP headers
 Script Debugging Dialog for Preliminaries/Postliminaries
See Preliminary/Postliminary Scripting for a description
 Sample Preliminary and Postliminary Scripts
Dialstring = 99 + Dialstring Strip Prefix SIP
 Substitute Domain SIP
 Site Based Numeric Nicknames
 User = Callersitecountrycode + Callersiteareacode + user
 Hunt Groups
 Add Hunt Group Dialog
Edit Hunt Group Dialog
Field Description General Info
Hunt Group Members
 Device Authentication
 Inbound Authentication
Shared Outbound Authentication
On the Inbound Authentication tab, you can
Field Description Inbound Authentication
 Add Device Authentication Dialog
Shared Outbound Authentication
 Edit Device Authentication Dialog
Field Description Device Authentication
Registration Policy
 Compliant
 Registration Policy Scripting
Epdefinedincma
 EPISIPV4
 Script Debugging Dialog for Registration Policy Scripts
Regsitedigits
 Sample Registration Policy Scripts
 Reject aliases that arent the right length otherwise accept
 Prefix Service
 Add Simplified Isdn Gateway Dialing Prefix Dialog
 Edit Simplified Isdn Gateway Dialing Prefix Dialog
 Edit Vertical Service Code Dialog
Embedded DNS
 To enable DNS publishing
Callservers.example.com
 History Retention Settings
Record Type Retention Limit When Limit Is Reached
Number of Records Purged
 To configure history record retention
History Report
 Site Topology
About Site Topology
 Bandwidth Management
 Sites
 Site Information Dialog
Field Site Info
 Field Description General Info General Settings
Add Site Dialog
Device Types
Subnets
 Field Description Bandwidth Settings
Territory Settings
Isdn Number Assignment
 Isdn Outbound Dialing
Isdn Range Assignment for did dialing method
 Isdn Range Assignment for gateway extension dialing method
Routing
SIP Routing
 Edit Site Dialog
Subnet2 = 10.33.24.0/24
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 Override ITU dialing rules
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 Add Subnet Dialog
 Edit Subnet Dialog
 Site Links
 Add Site Link Dialog
Edit Site Link Dialog
 Site-to-Site Exclusions
Add Site-to-Site Exclusion Wizard
 Territories
To add a site-to-site exclusion
Go to Network Site Topology Site-to-Site Exclusions
 Add Territory Dialog
 Edit Territory Dialog
 Network Clouds
Add Network Cloud Dialog
Field Cloud Info
 Edit Network Cloud Dialog
Field Description Associated Sites
Add Site Link Dialog
Field Cloud Info Description
 Site Topology Configuration Procedures
Go to Network Site Topology Sites
Go to Network Site Topology Territories
 About Site Topology
 User Roles Overview
Role Description
 Adding Users Overview
 Users
 Are in the Local domain
 See Local Password
Add User Dialog
See Add User Dialog
Dialog
 Service. See Conference Settings
Rooms Dialog
Associated Endpoints
 Edit User Dialog
Field Description Associated Roles
Conference Passcodes
 Prompted see Authentication Required Dialog
 Field Description Associated Endpoints
Select Associated Endpoints Dialog
 Authentication Required Dialog
Select Associated Endpoints Dialog
Conference Rooms Dialog
 Its conferences. See Conference Templates
 Add Conference Room Dialog
 Conference Settings
 Namespace, enter the value in the box below the list
 Defined on the Admin Conference Manager Conference Settings
 Publish presence
 Do not publish presence
 Create contact and publish presence
 Conference see Edit Conference Template Dialog
User Dialog
 Edit Conference Room Dialog
 Settings
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 Dial-out Participants list
 Users Procedures
Add Dial-out Participant Dialog
Edit Dial-out Participant Dialog
 To find a user or users
To add a local user
To edit a user
Go to User Users
 Conference Rooms Procedures
To delete a local user
To add a conference room to a user
To edit one of a user’s conference rooms
 Groups
To delete one of a user’s custom conference rooms
 Conference Templates
 See Conference Settings
Import Enterprise Groups Dialog
Edit Group Dialog
From the Search results box
 Templates
 Admin Conference Manager Conference Settings
Manager Conference Settings
Setting on the User Users Manage Conf Rooms dialog
Boxes on the Admin Conference Manager Conference Settings
 Enterprise Groups Procedures
Actions list, click Import Enterprise Groups
 Login Sessions
To terminate a user’s login session
 Change Password Dialog
 Management and Maintenance Overview
Administrator Responsibilities
 Administrative Best Practices
Auditor Responsibilities
Auditor Best Practices
 Recommended Regular Maintenance
Regular archive of backups
Provisioner Responsibilities
General system health and capacity checks
 Microsoft Active Directory health
 Security configuration
Dashboard
Certificates
Network usage data export
 Active Directory Integration Pane
Call Server Active Calls Pane
 Call Server Registrations Pane
Cluster Info Pane
Conference History Max Participants Pane
 Conference Manager MCUs Pane
Conference Manager Usage Pane
 Exchange Server Integration Pane
Juniper Networks SRC Integration Pane
 Signaling Settings Pane
License Status Pane
RealPresence Resource Manager Integration Pane
Supercluster Status Pane
 User Login History Pane
Territory Status Pane
 Alerts
 Supercluster Status
Alert
Cluster cluster is orphaned
 Territory Status
No clusters assigned to list of territories
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 Asynchronous Operation
RealPresence Resource Manager System Integration
Formatted string from server
 Active Directory Integration
Zero enterprise conference rooms exist on cluster cluster
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 Exchange Server Integration
 Database Status
 Lync Integration
 Signaling
 Certificate
Cluster cluster The server certificate has expired
Certificates. See also
 Cluster cluster One or more CA certificates have expired
 Licenses
Cluster cluster Cannot connect to licensing server lserver
 Networks
Cluster cluster DMA is not licensed for any calls
 Cluster cluster a private network error exists on server
Cluster cluster a public network error exists on server
Cluster cluster a signaling network error exists on server
 Server Resources
 Server server CPU utilization 50% and 75%
 Data Synchronization
Server server CPU utilization 75%
Cluster cluster System version differs between servers
 System Health and Availability
Cluster cluster Local users differ between servers
 MCUs
 MCU MCUname is currently out of service
MCU MCUname is currently busied out
MCU MCUname has count warnings
 MCU MCUname is disconnected
MCU mcu disconnect rate is 1
MCU mcu disconnect rate is
MCU mcu call failure rate is 0.4
 MCU mcu call failure rate is
MCU mcu is connected with no port capacity
 Endpoints
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 No territories configured to host conference rooms
Conference Manager
Conference Status
 Lync Presence Publishing
Conference VMR on MCU MCU failed to start reason
Ongoing conference VMR on MCU MCU failed reason
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 Call Server
 System Log Files
Call Bandwidth Management
Cluster cluster External SIP peer sippeer is unresponsive
 System Logs Procedures
To download a log archive to your PC or workstation
 To manually roll the system logs
To delete a system log archive
Actions list, click Download Archived Logs
 Troubleshooting Utilities
Ping
Traceroute
Top
 Check Configuration Synchronization
NTP Status
To run iostat on each server
To run sar on each server
 Diagnostics for your Polycom Server
To check configuration synchronization
Backing Up and Restoring
 SHA1
 Confirm Restore Dialog
Backup and Restore Procedures
 To download a backup file
To create a new backup file
To upload a backup file
Go to Maintenance Backup and Restore
 To restore from a backup file on the cluster
 Shut down the system. See Shutting Down and Restarting
 Close the utility
 Following table describes the parts of the Software Upgrade
Upgrading the Software
 Basic Upgrade Procedures
 To install an upgrade
Go to Maintenance Software Upgrade
Return to Maintenance Software Upgrade
 To roll back an upgrade, restoring the previous version
 Return to Maintenance Software Upgrade
 Incompatible Software Version Supercluster Upgrades
 Factors to Consider for an Incremental Supercluster Upgrade
 Simplified Supercluster Upgrade Complete Service Outage
 System Management and Maintenance
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 Complex Supercluster Upgrade Some Service Maintained
RealPresence DMA System, Virtual Edition System Upgrade
To upgrade a RealPresence DMA system, Virtual Edition
Adding a Second Server
 Expanding an Unpatched System
 Expanding a Patched System
 Replacing a Failed Server
Shutting Down and Restarting
To replace a failed server in a two-server cluster
 Go to Maintenance Shutdown and Restart
To restart or shut down one or both servers in a cluster
To start up a shut-down cluster
 Alert History
Call History
 System Reports
 Conference History
Export History
 Export History
Associated Calls
 Conference Events
Property Changes
 Call Detail Records CDRs
Exporting CDR Data
Call Record Layouts
To download CDRs
 YYYY-MM-DDTHHMMSS.FFF+-ZHHMM
 1024+768+384
 Conference Room Dialog
486BUSY Here
 720p30
 Conference Record Layouts
Conf
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Value from the Conference room pass-through to CDR field
 Registration History Report
 Registration History Procedures
To find a device or devices
 Active Directory Integration Report
 Active Directory Integration
All Domains
Groups with Partially Loaded or No Membership Information
 Orphaned Groups and Users Procedures
Orphaned Groups and Users Report
To remove orphaned group data from the system
To remove orphaned user data from the system
 Conference Room Errors Report
 Exporting Conference Room Errors Data
To download conference room errors data
 Enterprise Passcode Errors Report
 Exporting Enterprise Passcode Errors Data
To download enterprise passcode errors data
Network Usage Report
 Exporting Network Usage Data
 Field Description
 To download network usage data
 Snmp Overview
Snmp Framework
 Snmp Notifications
Snmp Versions
 Configure Snmp
Enable the Snmp Agent
To enable the Snmp agent
Go to Admin Local Cluster Snmp Settings
 Go to Admin Local Cluster Snmp Settings Click Add User
Add an Snmp Notification User
To add a notification user
 Edit Notification User Dialog
Add an Snmp Notification Agent
To add an Snmp notification agent to the system
 Edit Notification Agent Dialog
Click Add Agent
UDP. See Snmp Overview
 Go to Admin Snmp Settings Click Download MIBs
Download MIBs
Available Snmp MIBs
To download the MIB package for a DMA system
 Polycom RealPresence DMA System Snmp Support