APPENDIX E: Administration Codes and Data

Table E-B. PORT/PDC Administration, Voice Terminals (Menu=1/2) (Contd)

ACTION

DESCRIPTION

DATA

 

 

 

 

 

 

100

Button to be assigned

[button #]

101

NEXT

[41]

 

Note: this feature requires the use of a

 

 

DISPLAY voice terminal.

 

1 0 0

Button to be assigned

[button #]

101

AGENT STATUS FOR CMS

[ 4 2 ]

1 0 2

Assign button subtype:

[0-3]

 

0 = Monitor

 

 

1 = Available (Agent)

 

 

2 = After Call Work (Agent)

 

 

3 = Logged Out (Agent)

 

103

PDC of station that has the associated

[1-9999 or

 

Monitor button, or 0 if this is the

0 if Monitor]

 

Monitor station

 

104

Button # for the associated Monitor

[button # or

 

button on the station listed in Action

0 if Monitor]

 

103, or 0 if this is the Monitor station

 

E-12

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