MAINTENANCE
Using RIMS, the remote administrator can initialize translations after the switch itself is installed. As long as there is no hardware change, the remote administrator can do ongoing administration without having to visit the customer’s site. Similarly, to
The technician can clear alarms remotely and decide whether or not a service dispatch is necessary.
The remote administrator can establish a call to the RIMS port by one of the following methods:
●The remote administrator dials the listed directory number (LDN) for the RIMS trunk. When the call rings at the station (typically, the attendant console), the called party transfers the call to the RIMS port. When the RIMS port is connected, the transferring station is disconnected from the call.
●The remote administrator directly dials the RIMS port using the Remote Access feature. The Remote Access feature is described in this manual.
By first dialing a trunk access code, the
Considerations
Only one terminal can be connected to the RIMS port at one time. Any station with a
The trunk connecting to the RIMS port receives busy tone if the port is already in use. For transfers, the transferring station receives confirmation tone if the far end is successfully transferred to the RIMS port. The station receives reorder tone if there is an error in the transferring sequence.
Interactions
A call to the RIMS port is logged by Station Message Detail Recording (SMDR).
