Troubleshooting and Error Logs | AT&T 2400 specs

Troubleshooting and Error Logs	A

Appendix A provides troubleshooting information to help you isolate and correct problems that may occur with an INTUITY System integrated with the NEAX 2400 MCI switch. The problems outlined in this appendix only refer to problems related to the integration device and processes. If you do not find your problem in this appendix, refer to INTUITY Platform Administration and Maintenance, 585-310- 534, for more information.

Issue 2 December 1995 A-1

Image 113

AT&T 2400 manual Troubleshooting and Error Logs

Contents

Intuitytm Integration with NEC Neax TM 2400 Switch Blank Contents Switch Integration Planning Administering the Intuity System For the Neax Integration Troubleshooting and Error Logs ABB Viii Issue 2 December About This Document Document Organization Intended AudiencesPrerequisite Skills or Knowledge Page Conventions Used How to Use this DocumentPage Product Name Company Trademarks and Service Marks Title Order Number Related Resources About This Document How to Make Comments About This Book Introduction and Requirements for Integration UCD Group Hunting Process Factory Assembled Systems Safety Considerations Determining the Placement of the SID Digital System Configuration 6Issue 2 December AT&T Intuity System Required Hardware Customer Component Description Supplied Switch Integration Device Required Hardware Neax 2400 MCI NEC Neax 2400 MCI HardwarePage Switch Integration Device Basics Rear Panel Switch Integration Device HardwareFront Panel Top SID Front Panel Bottom SID Back Panel Menu Forms Switch Integration Device Software Edit Forms Setup Form Scroll Item Edit Forms Single Item Edit FormsTwo Item Edit Forms Edit Form Keys Action Forms Edit Form Help Functions Key Action Switch Integration Device Basics 10Issue 2 December Switch Integration Planning Determining the Number of Voice Mail Ports Setting the Message Desk Number Setting the Message Waiting Indicator Pad String Setting the Calling Party Identification Pad StringSetting the Message Waiting Indicator Feature Determining the Message Center Interface Baud Rate Determining the Extension/Logical Terminal Number Plan Determining the Smdi Baud Rate LTN Switch Integration Planning 6Issue 2 December Hardware Installation Back View of the SID Connect an Analog Line to the Modem Neax Connections to the Intuity System Connect the MCI Line to the Switch OFF Parity bit valid When PB lead is terminal is busy Cable Pinouts Neax RS-232 Pair Function Number Connect the MCI Cable to the A25B Connect the Null Cable Cable to the SID Connect the SID to the Intuity System Connect the SID Power Cord Hardware Installation 10Issue 2 December Requirements Installing SID Software on Intuity System All calls in progress will be disconnected Stop the Voice System Load the SID Software Software Install Menu Neax Rolm Mitel Northern Quit Switch Link Administration Screen with System Defaults Field Description Switch Link Administration Screen Entries Switch Link Administration Confirmation Message Start the Voice System Turn on Transfer Feature Administering the Intuity System For the Neax Integration Intuity Main Menu Administering the Switch Link Administration Screen Switch Interface Administration Menu Switch Link Administration Screen Entries Switch Link Administration Confirmation Message Stopping and Restarting the Voice System System Translation Screen Administering the System Translation Screen System Translation Screen Entries Command Output Screen Page Neax 2400 Switch Administration Maintenance Command Menu Administer Analog Voice Mail Ports Station Data Commands Menu Assignment of Station Data Screen Page Assign Voice Mail Extensions to a UCD Group Assignment of Station Hunting -UCD Screen Setting Up a UCD Overflow Group Assignment of UCD Overflow Group Screen Administer the Message Waiting Lamp Configuring the Message Center Interface Link Installation Commands Menu Assignment of System Data Screen Assign a Port for the Message Center Interface Link Port Assignment Data Field Values Bit Assignment of System Data Define the Port as a Terminal Index Assignment Values Port Data Assign the MCI Link to a UCD Group 10. Assignment of System Data Current Data value Switch Integration Device Administration Administer the Basic Parameters Enable Assign Extensions and LTNs Using AutoFill Extension 210 Saving and Starting the Configuration Serial Data Link Default Values Link Type Settings Administer Serial Data Links Utils Even Changing System Parameters Setting the Date and Time Adjusting the LCD Contrast Special Processing for Message Waiting Lamps Setting a Security Level Login Switch Integration Device Administration 16Issue 2 December Acceptance Tests Task 1 Forward Calls for Ring-No-Answer Administer the Test Subscribers Task 2 Forward Calls for Busy Conditions Task 3 Forward Subscribers for All Calls Cut-to-Service Task 1 Forward Subscribers for Ring-No-Answer Administer the Subscriber Telephones Task 2 Forward Calls for Busy Conditions Task 3 Forward Subscribers for All Calls Troubleshooting and Error Logs SID does not power on Switch Integration Device Problems You receive constant MWI Packet error messages Page Error Logs Page Table A-1. SID Error Codes and Descriptions Purge LOGS? Clearing Your Configuration 10Issue 2 December Using Views During Integration Smdi Monitor Mode Cpid Using Statistics Mode Using MCI Monitor Mode Clearing Statistical Information Using Metrics Mode 6Issue 2 December Introduction Hunt Group Administration Message Retrieval Administration Voice Mail Administration Call Coverage Path Do-Not-Disturb Gradual Cut-to-Service Summary One-Step Cut-to-Service Bps Abbreviations ABB-2Issue 2 December Kbyte KbpsKHz Mbyte ABB-4Issue 2 December Issue 2 December 1995 ABB-5 Abbreviations ABB-6Issue 2 December 5ESS Switch 1A ESS SwitchAccessed message Administration Audio Messaging Interchange Specification Amis Analog signalAlphanumeric Amis Prefix Backup Background testingBasic input/output system Bios Basic rate access Boot filesystem BootBit Body Call-answer Class of service COSCallback number Call coverage Configuration CommandCollocated Collocated adjunct Database Data service unit DSUData communications equipment DCE Data communications interface unit Dciu Demand testing DefaultDiagnostic testing DIP switch Enabled/disabled Dual in-line package DIP switchError message Errors Field Guest passwordFile Filename Information service Host switchInitialization and administration system Inads Hard disk drive Initialize Integrated services digital network IsdnInput Interrupt request IRQ Login Local installationLogin announcement Label Major alarm MaintenanceMessage-waiting indicator MWI Minor alarm Modular processor data module Mpdm ModularNetworking Networking prefix Parallel transmission PasswordPDM processor data module Peripheral device Reboot Random access memory RAMRemote access Remote installation Request to send RTS RestoreRestart Retention time Switch Simplified message service interface SmsiSwitched access Switch hook Tape drive Tape cartridgeTerminal Terminal type Unix operating system Uniform call distribution UCDUntouched message User population Watt Index IN-2Issue 2 December Issue 2 December 1995 IN-3 IN-4Issue 2 December Issue 2 December 1995 IN-5 IN-6Issue 2 December