Automated attendant, Automatic call distribution ACD | AT&T 2400

Glossary

AUDIX

See Audio Information Exchange.

automated attendant

A feature that allows a user of an INTUITY system to set up a main extension number with a menu of options that routes callers to an appropriate department at the touch of a button.

automatic call distribution (ACD)

The System 85, Generic 2, or Generic 3 call-distribution group of analog ports that connects INTUITY subscribers and users to the system. See also call-distribution group.

automatic message scan

An INTUITY AUDIX feature that allows subscribers to scan all message headers and messages at the touch of two buttons.

B

background testing

Testing that runs continuously when the system is not busy doing other tasks.

backup

A duplicate copy of files and directories saved on a removable media such as floppy diskette or tape. The backup filesystem may be copied back (restored) if the active version is damaged (corrupted) or lost.

basic input/output system (BIOS)

A system that contains the buffers for sending information from a program to the actual hardware device the information should go to.

baud

A unit of measurement that describes the speed of transferred information.

baud rate

Transmission signaling speed.

basic call transfer

A switchhook-flash method used to send the INTUITY AUDIX transfer command over analog voice ports.

basic rate access

See basic rate interface.

basic rate interface (BRI)

International standard protocol for connecting a station terminal to an integrated systems digital network (ISDN) switch. ISDN BRI supports two 64 Kbps information bearer channels (B1 and B2), and one 16 Kbps call status and control (D) channel (a 2B + D format). Also called basic rate access.

binary digit (bit)

Two-number notation that uses the digits 0 and 1. Low-order bits are on the right (for example, 0001=1, 0010=2, and so forth). Four bits make a nybble; eight bits make a byte.

binary synchronous communications (BSC)

A character-oriented synchronous link protocol.

Issue 2 December 1995 GL-3

Image 143

AT&T 2400 Automated attendant, Automatic call distribution ACD, Automatic message scan, Background testing, Backup, Baud

Contents

Intuitytm Integration with NEC Neax TM 2400 Switch Blank Contents Switch Integration Planning Administering the Intuity System For the Neax Integration Troubleshooting and Error Logs ABB Viii Issue 2 December About This Document Document Organization Intended AudiencesPrerequisite Skills or Knowledge Page Conventions Used How to Use this DocumentPage Product Name Company Trademarks and Service Marks Title Order Number Related Resources About This Document How to Make Comments About This Book Introduction and Requirements for Integration UCD Group Hunting Process Factory Assembled Systems Safety Considerations Determining the Placement of the SID Digital System Configuration 6Issue 2 December AT&T Intuity System Required Hardware Customer Component Description Supplied Switch Integration Device Required Hardware Neax 2400 MCI NEC Neax 2400 MCI HardwarePage Switch Integration Device Basics Rear Panel Switch Integration Device HardwareFront Panel Top SID Front Panel Bottom SID Back Panel Menu Forms Switch Integration Device Software Edit Forms Setup Form Scroll Item Edit Forms Single Item Edit FormsTwo Item Edit Forms Edit Form Keys Action Forms Edit Form Help Functions Key Action Switch Integration Device Basics 10Issue 2 December Switch Integration Planning Determining the Number of Voice Mail Ports Setting the Message Desk Number Determining the Message Center Interface Baud Rate Setting the Calling Party Identification Pad StringSetting the Message Waiting Indicator Pad String Setting the Message Waiting Indicator Feature Determining the Extension/Logical Terminal Number Plan Determining the Smdi Baud Rate LTN Switch Integration Planning 6Issue 2 December Hardware Installation Back View of the SID Connect an Analog Line to the Modem Neax Connections to the Intuity System Connect the MCI Line to the Switch OFF Parity bit valid When PB lead is terminal is busy Cable Pinouts Neax RS-232 Pair Function Number Connect the MCI Cable to the A25B Connect the Null Cable Cable to the SID Connect the SID to the Intuity System Connect the SID Power Cord Hardware Installation 10Issue 2 December Requirements Installing SID Software on Intuity System All calls in progress will be disconnected Stop the Voice System Load the SID Software Software Install Menu Neax Rolm Mitel Northern Quit Switch Link Administration Screen with System Defaults Field Description Switch Link Administration Screen Entries Switch Link Administration Confirmation Message Start the Voice System Turn on Transfer Feature Administering the Intuity System For the Neax Integration Intuity Main Menu Administering the Switch Link Administration Screen Switch Interface Administration Menu Switch Link Administration Screen Entries Switch Link Administration Confirmation Message Stopping and Restarting the Voice System System Translation Screen Administering the System Translation Screen System Translation Screen Entries Command Output Screen Page Neax 2400 Switch Administration Maintenance Command Menu Administer Analog Voice Mail Ports Station Data Commands Menu Assignment of Station Data Screen Page Assign Voice Mail Extensions to a UCD Group Assignment of Station Hunting -UCD Screen Setting Up a UCD Overflow Group Assignment of UCD Overflow Group Screen Administer the Message Waiting Lamp Configuring the Message Center Interface Link Installation Commands Menu Assignment of System Data Screen Assign a Port for the Message Center Interface Link Port Assignment Data Field Values Bit Assignment of System Data Define the Port as a Terminal Index Assignment Values Port Data Assign the MCI Link to a UCD Group 10. Assignment of System Data Current Data value Switch Integration Device Administration Administer the Basic Parameters Enable Assign Extensions and LTNs Using AutoFill Extension 210 Saving and Starting the Configuration Serial Data Link Default Values Link Type Settings Administer Serial Data Links Utils Even Changing System Parameters Setting the Date and Time Adjusting the LCD Contrast Special Processing for Message Waiting Lamps Setting a Security Level Login Switch Integration Device Administration 16Issue 2 December Acceptance Tests Task 1 Forward Calls for Ring-No-Answer Administer the Test Subscribers Task 2 Forward Calls for Busy Conditions Task 3 Forward Subscribers for All Calls Cut-to-Service Task 1 Forward Subscribers for Ring-No-Answer Administer the Subscriber Telephones Task 2 Forward Calls for Busy Conditions Task 3 Forward Subscribers for All Calls Troubleshooting and Error Logs SID does not power on Switch Integration Device Problems You receive constant MWI Packet error messages Page Error Logs Page Table A-1. SID Error Codes and Descriptions Purge LOGS? Clearing Your Configuration 10Issue 2 December Using Views During Integration Smdi Monitor Mode Cpid Using Statistics Mode Using MCI Monitor Mode Clearing Statistical Information Using Metrics Mode 6Issue 2 December Introduction Hunt Group Administration Message Retrieval Administration Voice Mail Administration Call Coverage Path Do-Not-Disturb Gradual Cut-to-Service Summary One-Step Cut-to-Service Bps Abbreviations ABB-2Issue 2 December Mbyte KbpsKbyte KHz ABB-4Issue 2 December Issue 2 December 1995 ABB-5 Abbreviations ABB-6Issue 2 December Administration 1A ESS Switch5ESS Switch Accessed message Amis Prefix Analog signalAudio Messaging Interchange Specification Amis Alphanumeric Basic rate access Background testingBackup Basic input/output system Bios Body BootBoot filesystem Bit Call coverage Class of service COSCall-answer Callback number Collocated adjunct CommandConfiguration Collocated Data communications interface unit Dciu Data service unit DSUDatabase Data communications equipment DCE DIP switch DefaultDemand testing Diagnostic testing Errors Dual in-line package DIP switchEnabled/disabled Error message Filename Guest passwordField File Hard disk drive Host switchInformation service Initialization and administration system Inads Interrupt request IRQ Integrated services digital network IsdnInitialize Input Label Local installationLogin Login announcement Minor alarm MaintenanceMajor alarm Message-waiting indicator MWI Networking prefix ModularModular processor data module Mpdm Networking Peripheral device PasswordParallel transmission PDM processor data module Remote installation Random access memory RAMReboot Remote access Retention time RestoreRequest to send RTS Restart Switch hook Simplified message service interface SmsiSwitch Switched access Terminal type Tape cartridgeTape drive Terminal User population Uniform call distribution UCDUnix operating system Untouched message Watt Index IN-2Issue 2 December Issue 2 December 1995 IN-3 IN-4Issue 2 December Issue 2 December 1995 IN-5 IN-6Issue 2 December