NEAX 2400 Switch Administration
Assign Voice Mail Extensions to a
UCD Group
After administering the analog voice mail ports, you must assign the ports to a Uniformed Call Distribution (UCD) group or switch group. The first extension of a UCD group becomes the forwarding target number for the group. When a subscriber calls INTUITY System, they dial the target number of the UCD group. If the target number is busy, the system hunts or moves through the other members of the UCD group until the system finds an open channel and completes the call.
The examples in the previous section assigned extensions 500, 501, 502, and 503 to the analog voice mail ports. 500 was assigned as the first port extension and is the target number.
The NEAX 2400 supports up to seven UCD groups with twenty members in each group. The UCD groups do not automatically transfer calls to each other. To connect the groups, you must use the UCD Overflow feature. Using UCD Overflow, calls flow to the next UCD group if all members of the first UCD group are busy. To support more than 24 ports on the INTUITY System, use UCD Overflow. Refer to the "Setting Up a UCD Overflow Group" section in this chapter for UCD Overflow groups setup instructions.
Use the following instructions to assign voice mail port extensions to a UCD group.
