Sources of Information and Help | HP 570, 590, 520 guide

Sources of Information and Help

Follow these four steps if you encounter a problem:

1Review this chapter and the Help system for problem- solving information.

The fastest way to solve most problems is to take the corrective steps outlined in this chapter, or in the Help system.

•If you’re not sure about the meaning of a displayed message, or you want to know how to clear an error message, refer to “Understanding the Displayed Messages” later in this chapter.

•If you experience a problem while using the HP OfficeJet, refer to the Troubleshooting topics in the Help system. (See “Using the Help System” later in this chapter to locate Troubleshooting help topics).

•Explore the How Do I? topics in the Help system if you want step- by-step instructions or maintenance information. (See “Using the Help System” later in this chapter to locate How Do I? help topics.)

•For additional problem-solving tips, try using the following support services: HP’s on-line support, HP’s fax-back support, or the HP sup- port Web site. (To access these services, refer to the table on the next page.)

2Make sure you are operating your HP OfficeJet in the correct environment.

The HP OfficeJet is not supported in any of the following situations:

•Roll-over phone systems (such as the automatic answering systems often used in large companies), voicemail, call waiting, and some other advanced features provided by your phone company.

•PC local area networks

•Windows NT

•Switch boxes

•External parallel-port peripheral connections, such as a Zip drive (The HP OfficeJet must be connected directly to an LPT port on your computer.)

3Gather some basic information if you plan to call HP for help.

If you suspect that your HP OfficeJet will have to be returned for repair, be sure to have the following information readily available before you contact HP or your dealer:

•Product name, model number (printed on the keypad), and serial number (printed on the back of the HP OfficeJet),

•A description of the problem, including any error messages, and

•Purchase date and proof of purchase.

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HP 570, 590, 520 manual Sources of Information and Help

Contents

User’s Guide This product is approved for use in the United States Only This product is approved for use in the United States Only Table of Contents Setting Up the HP OfficeJet for 1Your Office 3Faxing Copying Getting Help Printing Setting Up Setting Up 1the HP OfficeJet For Your Office If you don’t have a CD-ROM disc drive Make Sure Everything Is in the Box Load the Tray Plug in the Line Connector Insert the Print Cartridges Connect the Cables Setting Up Single-envelope tray Use this tray to Load the Paper Supply What should you connect? Connect Your Office Equipment Required What to do next Read these questions Circle your answers How should you connect? How to tell if you have a modem Telephone wall jack Dedicated line Case ACJDedicated line with a PC-modem Case ACH Phone optional, but recommended Phone optional External But recommended Modem Dedicated line with external modem ACI Shared line Case Adgj Phone optional PC with But recommended Internal modem Shared line with a PC-modem Case Adgh Phone optional External Telephone But recommended Modem Shared line with an external modem Case Adgi Shared line with answering machine Case Adej Continue with , Install the Software Required Shared line with computer voicemail Case Adfj Shared line with PC-modem & answering machine Case Adeh Shared line, PC- modem & computer voicemail Case Adfh Telephone wall jack Erly Phone optional Shared line with distinctive ring Case B Continue with Step \setup.exe Install the Software Make Sure Everything Works Properly Receive a faxPrint a report Scan a page to your computer Make a copy What’s Next? Sending a fax directly from your software Program Sending paper documents From the Document Assistant screen Sending FaxesSending paper documents From the HP OfficeJet’s keypad Sending a fax directly from your software program Quick TourSend Fax dialog box has additional faxing options Basic copying from HP OfficeJet’s keypad Copying Using advanced copy settings in the HP OfficeJet’s software Copy dialog box has advanced copy settingsDocument Assistant asks you what you want to do Select your scan settings from the Scan dialog box ScanningScanning images Scanning text for editing OCR Printing Using the Help System HP OfficeJet Manager menuMain menu of the Help system If you need to Other ways to get helpPage Using a document carrier Sending fromReceiving Faxes to Your Computer PC Sending a Paper Document Using a document carrier to protect your original Sending from the keypad Dialing in real timeDocument guides To dial directly from a telephone To dial in real time To speed dial Speed dialing Enter the fax number or click Phone Book entry Sending from the HP OfficeJet Document Assistant Sending a Fax Directly from Your Software Program Guides Notes Receiving Printed FaxesLoading the paper supply Stack Manually receiving faxes Answering settings Press Start or Dial 1-2-3 from an extension phone Receiving Faxes to Your PC Use this Resolution setting For this result Using Advanced Fax Features and SettingsAdvanced fax send settings Changing the Resolution Standard Standard quality for words 300 dpi Best quality for wordsPhoto Best quality for photographs and graphics Type of fax sent Where and how to change the Resolution Type of fax sent Where and how to change the Contrast Changing the ContrastFrom your software Program Redialing manually with the Redial/Pause button Changing the Automatic Redial setting in the softwareRedialing a fax number Entering a pause during keypad dialing Assigning a speed dial code to a single fax number Assigning Speed Dial codes Assigning a speed dial code to a group of fax numbers Faxing to a group of fax numbers Type of fax sent How to fax to a group of fax numbers Other advanced features for sending faxes Setting Tone or Pulse dialing type Cover Page Data dialog Using the Phone Book Phone Book dialog boxIncluding an electronic Send Fax dialog box Fax Phone Answering Automatic or Manual Advanced fax receive settings Changing the number of rings before answering Change the Rings to Answer setting in the Answering tab Using Distinctive Ring Updating your fax receive setup Viewing Lists of All Sent and Received Faxes Changing the paper size settingOther advanced features for receiving faxes To update your fax receive settings in the software Last Fax report Adjusting sound volumesPrinting the Fax Reports Fax History report Changing the time and date Copying Loading the Paper Supply for Copying Stack guidesOutput tray Copying from the Keypad Using a Document Carrier to Protect Your Original Controlling how your copies will look Optimizing the quality Resolution setting Darkening and lightening Contrast setting Use this Resolution For this resultAutomatic collating Copying from Document Assistant Change any of these copy settings before beginning to copy Drag the slider bar Drag to a number between 50 and 200 to Reduce/Enlarge* method Settings availableOptimizing the quality Reducing and enlarging Example when Collating is turned on Example when Collating is turned offCollating On or Off Scanning How to tell if your software program Scanning from the Document Assistant Scanning Your Document As an Image Change any of the scan settings, then click Start Scan Page How to scan with Twain How to tell if your software program supports TwainPage Scanning Your Document to Edit the Words OCR To scan using OCR Click Start Scan OCR to edit the words in your document Printing Using the Advanced tab settings Loading tips for paper and other media Using Paper and Other Media TypesTypes of Media Sizes of Media Weight Selecting paper/media types and sizes Loading plain and special papers Loading letterhead paperLoading the single-envelope slot Loading transparencies Loading multiple envelopes Paper tab Print settings Using the Print SettingsLocating the print settings Using the Paper tab settings Printing in color Using the Setup tab settingsSetup tab Print settings Print quality and speed Using the Advanced tab settings Advanced tab Print settingsPrinting in grayscale Printing from HP OfficeJet Manager Printing from Your Win- dows Software Program Getting Help Getting Help Sources of Information and Help Wide Web Locator ServiceHP Reseller Internet/World HP Customer Board ServicePost Warranty HP Bulletin Using the HP OfficeJet’s Help System Black ink low Black print cartridge may be low on ink Understanding the Messages Displayed on the Keypad Time, or This keypad Has this meaning This action is Help OfficeJet/Replacing print cartridges Insert connector Fax/phone line con For safety, press Start Off hook You pressed the Start This keypad Has this meaning This action is If the scanner cover is missing You that a received fax is XX Unassigned Displayed speed dial Specifications Specifications Product Specifications Paper Margins Printing Paper WeightPaper Sizes Paper/Media Types Paper Weight Document Tray Fax ResolutionPaper Weight Faxes Sent Copy Resolution Paper Margins Scanning Supply/Accessory HP Reorder NumberScan Resolution Ordering Information Obtaining a Material Safety Data Sheet Msds Regulatory InformationNetwork FCC Requirements Ance could void the users authority to use the equipment Declaration of Conformity Supplementary InformationFor Compliance Information only Index Page Iii Page Page Page Vii Viii