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HP 625n Gigabit Ethernet Print Server Procedure 1 Verifying that the Printer is On and Online

Models: 625n Gigabit Ethernet Print Server

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Procedure 1: Verifying that the Printer is On and Online

Check the following items to make sure the printer is ready to print.

1.Is the printer plugged in and turned on?

Make sure the printer is plugged in and turned on. If the problem persists, you may have a defective power cable, power source, or printer.

2.Is the printer online?

The online Ready light should be lit. If it is not, press the appropriate buttons (for example, Start, Pause/Resume, or press to access the menus) to place the printer online.

3.Is the printer’s control panel display blank (on printers with displays)?

■Make sure the printer is turned on.

■Make sure the HP Jetdirect print server is installed correctly.

■Make sure the printer is not in Power Save mode.

4.Does a message other than READY appear on the printer control panel display?

■See Procedure 3 in this section for a list of network-related error messages and corrective actions.

■See your printer documentation for a complete list of control panel messages and corrective actions.

ENWW	Troubleshooting the HP Jetdirect Print Server 189

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HP 625n Gigabit Ethernet Print Server manual Procedure 1 Verifying that the Printer is On and Online

Contents

HP Jetdirect Administrator’s Guide HP Jetdirect Print Servers Trademark Credits Table of Contents Security Features Configuring for LPD PrintingTroubleshooting the HP Jetdirect Print Server HP Jetdirect ConfigurationOpenSSL Statements Index HP Jetdirect EIO Control Panel MenuIntroducing the HP Jetdirect Print Server Introduction Supported Print Servers Supported Network ProtocolsSupported Products TCP/IP Supported Network ProtocolsDLC/LLC Microsoft Windows NT J7942A en3700 J7934A 620nEAP/802.1X Server-Based Authentication AuthenticationSecurity Protocols Snmp IP and IPXWireless Print Server Authentication Firmware Installation Tools Firmware UpgradesSupplied Manuals HP SupportIntroducing the HP Jetdirect Print Server Product Accessibility Product RegistrationHP Support By Phone HP Software Solutions Summary Introduction Operating Environment Function Remarks Software SolutionsHP-UX TCP/IP, IPX/SPXNdps Software Solutions 3HP Software Solutions Summary Unix HP Jetdirect Printer Installer forSystem Requirements HP Web JetadminVerifying Installation and Providing Access Installing HP Web JetadminRemoving HP Web Jetadmin Software Configuring and Modifying a DeviceHP-Supplied Software Internet Printer Connection SoftwareHP Software System Requirements Microsoft Supplied SoftwareHP Software Supported Proxies Windows 2000/XP/Server 2003 Integrated SoftwareNovell Supplied Software Windows Me IPP ClientAddress 192.160.45.40. /ipp/port1 is HP IP/IPX Printer Gateway for Ndps FeaturesTo Get the Software Configure Mac OSHP LaserJet Utilities for Mac OS Installing the Printer SoftwareRunning the HP LaserJet Utility Configuring the PrinterRenaming the Printer Verifying Network ConfigurationSelecting a Zone Selecting Your Printer If your printer is the only name listedDialog box, you must still select it. Your printer Set Background Printing to on or OFF Testing the ConfigurationServer-Based and Manual TCP/IP Configuration TCP/IP Configuration IntroductionDefault IP Address Default IP Address Will Not Be AssignedDefault IP Address Will Be Assigned Default IP Parameter Default IP Address Configuration OptionsDhcp Requests Enable/Disable Default IP on Wireless and Wired Print ServersTCP/IP Configuration Tools TCP/IP Configuration Using BOOTP/TFTP Why Use BOOTP/TFTP? BOOTP/TFTP on UnixSystems That Use Network Information Service NIS HP recommends that the Bootp server be located Configuring the Bootp ServerBootp broadcast packets may not be Properly configuredTags Supported in a BOOTP/DHCP Boot file 1 Bootptab File EntriesDescription Tags Supported in a BOOTP/DHCP Boot file 22132 Option Lease-timeTags Supported in a BOOTP/DHCP Boot file 3 Tags Supported in a BOOTP/DHCP Boot file 4 Tftp Configuration File Entries2132 Option T149 T150TCP/IP Configuration List of Supported Tftp Commands 1 Other Settings List of Supported Tftp Commands 2AppleTalk SupportTftp Configuration File Parameters 1 Tftp Configuration File Parameters 2 Tftp Configuration File Parameters 3 Allow netnum mask Tftp Configuration File Parameters 4Tftp Configuration File Parameters 5 Tftp Configuration File Parameters 6 Tftp Configuration File Parameters 7 Tftp Configuration File Parameters 8 Tftp Configuration File Parameters 9 Tftp Configuration File Parameters 10 Tftp Configuration File Parameters 11 Tftp Configuration File Parameters 12 Using Dhcp Windows Systems Unix SystemsWindows NT 4.0 Server TCP/IP Configuration TCP/IP Configuration TCP/IP Configuration NetWare Systems To Discontinue Dhcp ConfigurationIf you choose to re-enable a Dhcp configuration Using Rarp If your system uses Network Information Service Using the arp and ping Commands Once the IP address has been set on the print server Creating a Telnet Connection Using TelnetRoute add 192.0.0.192 Route add Jetdirect IP Address system IP AddressTypical Telnet Session User Interface Options Command Line Interface Default User Control Commands Telnet Commands and Parameters 1Command Description Telnet Commands and Parameters 2Telnet Commands and Parameters 3 Telnet Commands and Parameters 4 Wireless DiagnosticsPoor/Marginal/Good/Excellent Indicates the detected TCP/IP Main Command Description Telnet Commands and Parameters 5TCP/IP Print Options Command Description Telnet Commands and Parameters 6TCP/IP LPD Queues Command Description Telnet Commands and Parameters 7Telnet Commands and Parameters 8 TCP/IP Access Control Command DescriptionTCP/IP Other Command Description Telnet Commands and Parameters 9 Telnet Commands and Parameters 10 Telnet Commands and Parameters 11 TCP/IP Diagnostics Command Description Telnet Commands and Parameters 12Snmp Traps Command Description Telnet Commands and Parameters 13AppleTalk Command Description Telnet Commands and Parameters 14Other Command Description Telnet Commands and Parameters 15Telnet Commands and Parameters 16 Support Command Description Telnet Commands and Parameters 17Telnet Commands and Parameters 18 Menu InterfaceOr an intranet Example Using the Menu Interface Using Telnet to Erase the Existing IP Settings Using the Embedded Web ServerUsing the Printer Control Panel Moving to Another Network Using the Embedded Web Server Introduction For network parameter descriptions, see Networking Tab Requirements Supported HP Web Jetadmin VersionCompatible Web Browsers Browser ExceptionsViewing the Embedded Web Server Entering the IP Address Operating Notes HP Jetdirect Home Page Items 1 HP Jetdirect Home TabLAA HP Jetdirect Home Page Items 2Networking Tab Sending Product Information to HPNetworking Menu Items Wireless Ethernet Network SettingsUsing the Embedded Web Server Configuration Parameters 1 WPA-PSK Configuration Parameters 2802.11 Configuration Parameters 3 TCP/IP Settings 1 Configuration Parameters 4TCP/IP Settings 2 TCP/IP Settings 3 BOOTP/DHCPTTL/SLP IPX/SPX Settings 1 IPX/SPX Settings 2 AppleTalk AppleTalk SettingsBe followed by a number to indicate that it is a duplicate Available zonesSnmp Snmp Settings 1Snmp Settings 2 Other SettingsSnmp v1/v2c is disabled, some port monitors or discovery Utilities may not operate properlyMiscellaneous Settings 1 Misc. SettingsMiscellaneous Settings 2 Miscellaneous Settings 3 Miscellaneous Settings 4 Miscellaneous Settings 5 Then click Upgrade Firmware LPD Queues Firmware UpgradeLPD Queue Parameters 1 LPD Queue Parameters 2 Value LPD Queue Parameters 3Using the Embedded Web Server 10 USB Settings USB SettingsOn the Jetdirect configuration USB Item DescriptionSettings Privacy SettingsSelect Language Support InfoRestore Defaults StatusWizard Security Level Description 11 Wizard Security Levels 111 Wizard Security Levels 2 Admin. Account AuthorizationCertificates Configuring Certificates 12 Certificate Configuration Screens 1 Certificate OptionsChoose from the options listed Certificate Validity 12 Certificate Configuration Screens 2Install Certificate, or Install CA Certificate 12 Certificate Configuration Screens 3Certificate Information Common Name. Required12 Certificate Configuration Screens 4 Import Certificate and Private KeyExport the Jetdirect certificate and private key Access Control Mgmt. Protocols Web MgmtIP Address Mask Description Snmp Using the Embedded Web Server Other 13 Other Protocols 1Multicast IPv4 13 Other Protocols 2 802.1x Authentication14 802.1X Configuration Settings 1 Configuration Wireless14 802.1X Configuration Settings 2 Network StatisticsOther Links HP Web JetadminHelp SupportLPD on Unix Systems Configuring for LPD Printing IntroductionAbout LPD LPD Programs and ProtocolsProgram Name Purpose of Program LPD Setup Overview Requirements for Configuring LPDSetting Up IP Parameters Setting Up Print Queues Printing a Test FileSupported Queue Names Configuring Print Queues for BSD-based Systems LPD on Unix SystemsExample Printcap Entries for Ascii or Text Printers Configuring for LPD Printing Configuring Print Queues Using SAM HP-UX systems For HP-UX systems, substitute lp -dfor lpr -P LPD on Windows NT/2000/Server 2003 Systems Installing TCP/IP SoftwareConfiguring for LPD Printing Add LPR compatible printer window Select and enable Other Network File and Print ServicesConfiguring for LPD Printing Click Add Port Configuring a Network Printer for Windows NT 4.0 SystemsLPD on Windows XP Systems Verifying the ConfigurationPrinting from Windows Clients Adding Windows Optional Networking ComponentsAdding a New LPD Printer Configuring a Network LPD PrinterLPD on Mac OS Systems Assigning an IP Address Setting Up Mac OSConfiguring for LPD Printing FTP Printing Introduction Using FTP Printing Print FilesFTP Connections Data Connection Control ConnectionFTP Login Example FTP LoginCommands User Commands for HP Jetdirect FTP Server 1Ending the FTP Session User Commands for HP Jetdirect FTP Server 2 This is an example of a typical FTP printing session Example of an FTP SessionSecurity Features Introduction IP Administrator Password Summary of HP Jetdirect Security Features 1Secure Embedded Web Server Management Network Protocol ControlIP Access Control List Summary of HP Jetdirect Security Features 2Authentication and Encryption Telnet ControlHP Web Jetadmin Password and Profiles Summary of HP Jetdirect Security Features 3Snmp Printer Control Panel LockSettings for Access Control 1 Using Security FeaturesSettings Level of Access Control LowHigh Settings for Access Control 2Troubleshooting the HP Jetdirect Print Server Introduction HP LaserJet Printer with Internal EIO Print Server Resetting to Factory DefaultsHP Jetdirect External Print Servers Troubleshooting Chart Assessing the Problem General TroubleshootingProcedure 1 Verifying that the Printer is On and Online Procedure 2 Printing an HP Jetdirect Configuration Procedure 3 Resolving Printer Display Error Messages Troubleshooting the HP Jetdirect Print Server Connector has indicator lights to Troubleshooting the HP Jetdirect Print Server Telnet IP address port Unable to Communicate During Initial Setup Troubleshooting Wireless Print ServersMy Configured Channel Does Not Match the Configuration Unable to Communicate After Initial SetupSymptoms Improving Reception and PerformanceCorrective Actions Firmware Download Failure Troubleshooting an LPD Unix Configuration HP-UXenable qname Status Field Error Messages HP Jetdirect Configuration IntroductionTypical Jetdirect Configuration Configuration Page FormatIPX/SPX Section Name DescriptionHP Jetdirect Configuration/General Information Configuration Page MessagesHP Jetdirect Configuration 1 Message DescriptionHP Jetdirect Configuration 2 USB Printer Settings USB SettingsUSB Speed Wireless Settings 1 Wireless SettingsStatus/Error Messages Ssid802.11 Wireless Settings 2 Wireless Settings 3 Security Settings Security Settings 1SSL/TLS Configured on the HP Jetdirect print server. An Snmp set Security Settings 2Community name is a password for write access to Snmp Control functions Snmp SetRequests on the HP JetdirectSecurity Settings 3 Network Statistics TCP/IP Protocol Information TCP/IP Configuration Information 1Host Name IP AddressTCP/IP Configuration Information 2 TCP/IP Configuration Information 3 WEB Jetadmin URL TCP/IP Configuration Information 4IPX/SPX Protocol Information IPX/SPX Configuration Information 1Primary Frame TypeIPX/SPX Configuration Information 2 Novell NetWare Parameters Novell NetWare Configuration Information 1Attached Server Novell NetWare Configuration Information 2Queue Poll IntervalAppleTalk Protocol Information AppleTalk Configuration InformationDisabled Indicates that DLC/LLC was manually disabled 10 DLC/LLC Configuration InformationDLC/LLC Protocol Information Indicates the current DLC/LLC protocol statusError Messages 11 Error Messages 1Error Code Description Message 11 Error Messages 2 11 Error Messages 3 11 Error Messages 4 11 Error Messages 5 11 Error Messages 6 11 Error Messages 7 11 Error Messages 8 11 Error Messages 9 11 Error Messages 10 11 Error Messages 11 Internet Protocol IP TCP/IP Overview IntroductionIP Address Transmission Control Protocol TCPUser Datagram Protocol UDP IP Address Host Portion IP Address Network PortionIP Address Structure and Class Table A.2 Network Class CharacteristicsTable A.1 IP Address Class Format Class First Address Second Third Address Fourth ByteDynamic Host Configuration Protocol Dhcp Configuring IP ParametersSubnet Mask SubnetsDefault Gateway GatewaysSyslog Server Table A.4 HP Jetdirect Syslog Parameters Messages are disabledSyslog Server Is not restrictedTCP/IP Overview HP Jetdirect EIO Control Panel Menu Introduction Classic Control Panel Table B.1 HP Jetdirect Classic Control Panel Menu 1Menu Item Description Table B.1 HP Jetdirect Classic Control Panel Menu 2 CFG TCP/IP=CFG IPX/SPX= CFG LINK= Table B.1 HP Jetdirect Classic Control Panel Menu 3WEB= SECURITY=TCP/IP Enable Menu Item Options Description of settingsConfig Method Graphical Control PanelTable B.2 HP Jetdirect Graphical Control Panel Menu 2 Manual SettingsDhcp Release Dhcp RenewTable B.2 HP Jetdirect Graphical Control Panel Menu 3 Table B.2 HP Jetdirect Graphical Control Panel Menu 4 OpenSSL License OpenSSL StatementsOriginal SSLeay License ARP Duplicate IP Address IndexIndex ERR Negotiating Buffer Size Https NDS Authentication Error Connection State Error Novram Error Tftp Snmp Unable to Attach to Queue 229 Connect Dhcp Server Xmit Collisions 214 Xmit Late Collisions Hewlett-Packard Development Company, L.P English