General Troubleshooting | HP 625n Gigabit Ethernet Print Server

General Troubleshooting

Troubleshooting Chart - Assessing the Problem

Figure 8.1 Assessing the Problem

ENWW	Troubleshooting the HP Jetdirect Print Server 188

Image 188

HP 625n Gigabit Ethernet Print Server manual General Troubleshooting, Troubleshooting Chart Assessing the Problem

Contents

HP Jetdirect Administrator’s Guide HP Jetdirect Print Servers Trademark Credits Table of Contents Configuring for LPD Printing Security FeaturesTroubleshooting the HP Jetdirect Print Server HP Jetdirect Configuration HP Jetdirect EIO Control Panel Menu OpenSSL Statements Index Introducing the HP Jetdirect Print Server Introduction Supported Products Supported Print ServersSupported Network Protocols Supported Network Protocols TCP/IPDLC/LLC Microsoft Windows NT J7942A en3700 J7934A 620n Authentication EAP/802.1X Server-Based AuthenticationSecurity Protocols Snmp IP and IPX Wireless Print Server Authentication Firmware Upgrades Firmware Installation ToolsSupplied Manuals HP Support Introducing the HP Jetdirect Print Server HP Support By Phone Product AccessibilityProduct Registration HP Software Solutions Summary Introduction Software Solutions Operating Environment Function RemarksHP-UX TCP/IP, IPX/SPX Software Solutions 3 Ndps HP Software Solutions Summary HP Jetdirect Printer Installer for Unix HP Web Jetadmin System Requirements Installing HP Web Jetadmin Verifying Installation and Providing Access Configuring and Modifying a Device Removing HP Web Jetadmin Software Internet Printer Connection Software HP-Supplied Software Microsoft Supplied Software HP Software System RequirementsHP Software Supported Proxies Windows 2000/XP/Server 2003 Integrated Software Address 192.160.45.40. /ipp/port1 is Novell Supplied SoftwareWindows Me IPP Client Features HP IP/IPX Printer Gateway for Ndps Configure Mac OS To Get the Software Installing the Printer Software HP LaserJet Utilities for Mac OS Configuring the Printer Running the HP LaserJet Utility Verifying Network Configuration Renaming the Printer Selecting a Zone Dialog box, you must still select it. Your printer Selecting Your PrinterIf your printer is the only name listed Testing the Configuration Set Background Printing to on or OFF TCP/IP Configuration Introduction Server-Based and Manual TCP/IP Configuration Default IP Address Will Be Assigned Default IP AddressDefault IP Address Will Not Be Assigned Default IP Address Configuration Options Default IP Parameter Default IP on Wireless and Wired Print Servers Dhcp Requests Enable/Disable TCP/IP Configuration Tools TCP/IP Configuration Using BOOTP/TFTP Systems That Use Network Information Service NIS Why Use BOOTP/TFTP?BOOTP/TFTP on Unix Configuring the Bootp Server HP recommends that the Bootp server be locatedBootp broadcast packets may not be Properly configured Bootptab File Entries Tags Supported in a BOOTP/DHCP Boot file 1 Tags Supported in a BOOTP/DHCP Boot file 2 Description2132 Option Lease-time Tags Supported in a BOOTP/DHCP Boot file 3 Tftp Configuration File Entries Tags Supported in a BOOTP/DHCP Boot file 42132 Option T149 T150 TCP/IP Configuration List of Supported Tftp Commands 1 List of Supported Tftp Commands 2 Other SettingsAppleTalk Support Tftp Configuration File Parameters 1 Tftp Configuration File Parameters 2 Tftp Configuration File Parameters 3 Tftp Configuration File Parameters 4 Allow netnum mask Tftp Configuration File Parameters 5 Tftp Configuration File Parameters 6 Tftp Configuration File Parameters 7 Tftp Configuration File Parameters 8 Tftp Configuration File Parameters 9 Tftp Configuration File Parameters 10 Tftp Configuration File Parameters 11 Tftp Configuration File Parameters 12 Using Dhcp Unix Systems Windows Systems Windows NT 4.0 Server TCP/IP Configuration TCP/IP Configuration TCP/IP Configuration To Discontinue Dhcp Configuration NetWare Systems If you choose to re-enable a Dhcp configuration Using Rarp If your system uses Network Information Service Using the arp and ping Commands Once the IP address has been set on the print server Using Telnet Creating a Telnet Connection Route add Jetdirect IP Address system IP Address Route add 192.0.0.192 Typical Telnet Session User Interface Options Command Line Interface Default Telnet Commands and Parameters 1 User Control Commands Telnet Commands and Parameters 2 Command Description Telnet Commands and Parameters 3 Poor/Marginal/Good/Excellent Indicates the detected Telnet Commands and Parameters 4Wireless Diagnostics Telnet Commands and Parameters 5 TCP/IP Main Command Description Telnet Commands and Parameters 6 TCP/IP Print Options Command Description Telnet Commands and Parameters 7 TCP/IP LPD Queues Command Description TCP/IP Other Command Description Telnet Commands and Parameters 8TCP/IP Access Control Command Description Telnet Commands and Parameters 9 Telnet Commands and Parameters 10 Telnet Commands and Parameters 11 Telnet Commands and Parameters 12 TCP/IP Diagnostics Command Description Telnet Commands and Parameters 13 Snmp Traps Command Description Telnet Commands and Parameters 14 AppleTalk Command Description Telnet Commands and Parameters 15 Other Command Description Telnet Commands and Parameters 16 Telnet Commands and Parameters 17 Support Command Description Or an intranet Telnet Commands and Parameters 18Menu Interface Example Using the Menu Interface Using the Embedded Web Server Using Telnet to Erase the Existing IP Settings Using the Printer Control Panel Moving to Another Network Using the Embedded Web Server Introduction For network parameter descriptions, see Networking Tab Supported HP Web Jetadmin Version RequirementsCompatible Web Browsers Browser Exceptions Viewing the Embedded Web Server Entering the IP Address Operating Notes HP Jetdirect Home Tab HP Jetdirect Home Page Items 1 HP Jetdirect Home Page Items 2 LAA Networking Menu Items Networking TabSending Product Information to HP Network Settings Wireless Ethernet Using the Embedded Web Server Configuration Parameters 1 Configuration Parameters 2 WPA-PSK 802.11 Configuration Parameters 3 Configuration Parameters 4 TCP/IP Settings 1 TCP/IP Settings 2 TTL/SLP TCP/IP Settings 3BOOTP/DHCP IPX/SPX Settings 1 IPX/SPX Settings 2 AppleTalk Settings AppleTalkBe followed by a number to indicate that it is a duplicate Available zones Snmp Settings 1 Snmp Other Settings Snmp Settings 2Snmp v1/v2c is disabled, some port monitors or discovery Utilities may not operate properly Misc. Settings Miscellaneous Settings 1 Miscellaneous Settings 2 Miscellaneous Settings 3 Miscellaneous Settings 4 Miscellaneous Settings 5 Firmware Upgrade Then click Upgrade Firmware LPD Queues LPD Queue Parameters 1 LPD Queue Parameters 2 LPD Queue Parameters 3 Value Using the Embedded Web Server USB Settings 10 USB SettingsOn the Jetdirect configuration USB Item Description Privacy Settings SettingsSelect Language Support Info Wizard Restore DefaultsStatus 11 Wizard Security Levels 1 Security Level Description 11 Wizard Security Levels 2 Authorization Admin. Account Certificates Configuring Certificates Choose from the options listed 12 Certificate Configuration Screens 1Certificate Options 12 Certificate Configuration Screens 2 Certificate Validity 12 Certificate Configuration Screens 3 Install Certificate, or Install CA CertificateCertificate Information Common Name. Required Export the Jetdirect certificate and private key 12 Certificate Configuration Screens 4Import Certificate and Private Key Access Control IP Address Mask Description Mgmt. ProtocolsWeb Mgmt Snmp Using the Embedded Web Server Multicast IPv4 Other13 Other Protocols 1 802.1x Authentication 13 Other Protocols 2 14 802.1X Configuration Settings 1 Wireless Configuration14 802.1X Configuration Settings 2 Network Statistics HP Web Jetadmin Other LinksHelp Support Configuring for LPD Printing Introduction LPD on Unix Systems Program Name Purpose of Program About LPDLPD Programs and Protocols Setting Up IP Parameters LPD Setup OverviewRequirements for Configuring LPD Supported Queue Names Setting Up Print QueuesPrinting a Test File Example Printcap Entries for Ascii or Text Printers Configuring Print Queues for BSD-based SystemsLPD on Unix Systems Configuring for LPD Printing Configuring Print Queues Using SAM HP-UX systems For HP-UX systems, substitute lp -dfor lpr -P Installing TCP/IP Software LPD on Windows NT/2000/Server 2003 Systems Configuring for LPD Printing Select and enable Other Network File and Print Services Add LPR compatible printer window Configuring for LPD Printing Configuring a Network Printer for Windows NT 4.0 Systems Click Add Port Verifying the Configuration LPD on Windows XP SystemsPrinting from Windows Clients Adding Windows Optional Networking Components Configuring a Network LPD Printer Adding a New LPD Printer LPD on Mac OS Systems Setting Up Mac OS Assigning an IP Address Configuring for LPD Printing FTP Printing Introduction FTP Connections Using FTP PrintingPrint Files Control Connection Data Connection FTP Login FTP Login Example Ending the FTP Session CommandsUser Commands for HP Jetdirect FTP Server 1 User Commands for HP Jetdirect FTP Server 2 Example of an FTP Session This is an example of a typical FTP printing session Security Features Introduction Summary of HP Jetdirect Security Features 1 IP Administrator PasswordSecure Embedded Web Server Management Network Protocol Control Summary of HP Jetdirect Security Features 2 IP Access Control ListAuthentication and Encryption Telnet Control Summary of HP Jetdirect Security Features 3 HP Web Jetadmin Password and ProfilesSnmp Printer Control Panel Lock Using Security Features Settings for Access Control 1Settings Level of Access Control Low Settings for Access Control 2 High Troubleshooting the HP Jetdirect Print Server Introduction Resetting to Factory Defaults HP LaserJet Printer with Internal EIO Print Server HP Jetdirect External Print Servers General Troubleshooting Troubleshooting Chart Assessing the Problem Procedure 1 Verifying that the Printer is On and Online Procedure 2 Printing an HP Jetdirect Configuration Procedure 3 Resolving Printer Display Error Messages Troubleshooting the HP Jetdirect Print Server Connector has indicator lights to Troubleshooting the HP Jetdirect Print Server Telnet IP address port Troubleshooting Wireless Print Servers Unable to Communicate During Initial Setup Unable to Communicate After Initial Setup My Configured Channel Does Not Match the Configuration Corrective Actions SymptomsImproving Reception and Performance Firmware Download Failure Troubleshooting an LPD Unix Configuration HP-UXenable qname HP Jetdirect Configuration Introduction Status Field Error Messages Configuration Page Format Typical Jetdirect Configuration Section Name Description IPX/SPX Configuration Page Messages HP Jetdirect Configuration/General InformationHP Jetdirect Configuration 1 Message Description HP Jetdirect Configuration 2 USB Speed USB Printer SettingsUSB Settings Wireless Settings Wireless Settings 1Status/Error Messages Ssid 802.11 Wireless Settings 2 Wireless Settings 3 SSL/TLS Security SettingsSecurity Settings 1 Security Settings 2 Configured on the HP Jetdirect print server. An Snmp setCommunity name is a password for write access to Snmp Control functions Snmp SetRequests on the HP Jetdirect Security Settings 3 Network Statistics TCP/IP Configuration Information 1 TCP/IP Protocol InformationHost Name IP Address TCP/IP Configuration Information 2 TCP/IP Configuration Information 3 TCP/IP Configuration Information 4 WEB Jetadmin URL IPX/SPX Configuration Information 1 IPX/SPX Protocol InformationPrimary Frame Type IPX/SPX Configuration Information 2 Novell NetWare Configuration Information 1 Novell NetWare Parameters Novell NetWare Configuration Information 2 Attached ServerQueue Poll Interval AppleTalk Configuration Information AppleTalk Protocol Information 10 DLC/LLC Configuration Information Disabled Indicates that DLC/LLC was manually disabledDLC/LLC Protocol Information Indicates the current DLC/LLC protocol status Error Code Description Message Error Messages11 Error Messages 1 11 Error Messages 2 11 Error Messages 3 11 Error Messages 4 11 Error Messages 5 11 Error Messages 6 11 Error Messages 7 11 Error Messages 8 11 Error Messages 9 11 Error Messages 10 11 Error Messages 11 TCP/IP Overview Introduction Internet Protocol IP User Datagram Protocol UDP IP AddressTransmission Control Protocol TCP IP Address Network Portion IP Address Host Portion Table A.2 Network Class Characteristics IP Address Structure and ClassTable A.1 IP Address Class Format Class First Address Second Third Address Fourth Byte Configuring IP Parameters Dynamic Host Configuration Protocol Dhcp Subnets Subnet Mask Syslog Server Default GatewayGateways Messages are disabled Table A.4 HP Jetdirect Syslog ParametersSyslog Server Is not restricted TCP/IP Overview HP Jetdirect EIO Control Panel Menu Introduction Menu Item Description Classic Control PanelTable B.1 HP Jetdirect Classic Control Panel Menu 1 CFG IPX/SPX= Table B.1 HP Jetdirect Classic Control Panel Menu 2CFG TCP/IP= Table B.1 HP Jetdirect Classic Control Panel Menu 3 CFG LINK=WEB= SECURITY= Menu Item Options Description of settings TCP/IP EnableConfig Method Graphical Control Panel Manual Settings Table B.2 HP Jetdirect Graphical Control Panel Menu 2Dhcp Release Dhcp Renew Table B.2 HP Jetdirect Graphical Control Panel Menu 3 Table B.2 HP Jetdirect Graphical Control Panel Menu 4 OpenSSL Statements OpenSSL License Original SSLeay License Index ARP Duplicate IP Address Index ERR Negotiating Buffer Size Https NDS Authentication Error Connection State Error Novram Error Tftp Snmp Unable to Attach to Queue 229 Connect Dhcp Server Xmit Collisions 214 Xmit Late Collisions Hewlett-Packard Development Company, L.P English