25.2 Tested in Beta version
Informational File
You can use the Administration Console to create a text file including your WinRoute configuration data. Take the following steps to generate the file:
•Run WinRoute Firewall Engine and connect to it through the Administration Console.
•If you use
•In the Administration Console use the Ctrl+S keys.
The text file will be stored in the home directory of the logged user.
(e.g. C:\Documents and Settings\Administrator)
as kerio_support_info.txt.
Note: The kerio_support_info.txt is generated by the Administration Console. This implies that in case you connect to the administration remotely, this file will be stored on the computer from which you connect to the WinRoute administration (not on the computer/server where the WinRoute Firewall Engine is running).
Error Log Files
In the directory where WinRoute is installed
(typically the path C:\Program Files\Kerio\WinRoute Firewall)
the logs subdirectory is created. This directory includes the error.log and warning.log files. Attach these two files to your email to our technical support.
License type and license number
Please specify whether you have purchased any WinRoute license or if you use the trial version. Requirements of owners of valid licenses are always preferred.
25.2 Tested in Beta version
As to increase quality of our products, Kerio Technologies releases essential versions of our products as so called beta versions. Beta versions are product versions which include all projected new features, however, these functions and the product itself are still under development. Volunteers can test these versions and provide us with feedback to help us improve the product and fix bugs.
The feedback from beta testers is essential for the product’s development. Therefore, WinRoute beta versions include extensions and modules helping testers communicate smoothly with Kerio Technologies.
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