Line 6 GearBox 3.7 – Troubleshooting
•Is the guitar input working with your TonePort/GuitarPort hardware? – The light on the GuitarPort hardware also acts as an input level indicator, flashing orange when medium volume sound is being received at the guitar connector, and red when the maximum level is reached. If the light doesn’t go orange as you play your guitar loudly, you may have the volume turned down on your guitar (been there, done that), a bad guitar cable, the cable not plugged in all the way to the TonePort/GuitarPort hardware (been there and done that, too!), or a broken guitar. Try plugging the guitar into an amp or other device to see if it’s working OK with them.
•Are the meters moving in the GearBox software? – The round VU meters at the right of the GearBox program’s window show the level of audio that is being output by the software. If they’re moving but you don’t hear sound, be sure you’ve checked the hardware output volume. If they’re not moving as you play guitar, play back a Track or play audio through GearBox, no sound is happening in the software. You could have the BYPASS button, MUTE or MUTE LINE OUT button activated (at the top of the GearBox window), the Monitor Volume knob turned all the way down, the Amp Model’s volume turned all the way down, or the Track Level slider all the way to the left. If you can hear the Track, but not the guitar, it’s also possible that you’ve got the Gate on with too aggressive a setting. Try turning the Gate off by clicking its icon.
•Are some of the TonePort UX8’s inputs muted? – In the ‘Outputs & Monitoring’ tab of the Line 6
Note that all settings in the ‘Outputs & Monitoring’ panel affect only the UX8 hardware monitoring levels. These settings do not affect signals that are sent to the recording software.
•Is the TonePort UX8 plugged into an AC outlet? Is the power switch on? – Unlike other TonePorts, the UX8 does not receive power from the USB bus. Make sure the unit is plugged in and switched on.
•Is the Monitor Level slider up? For POD X3 & PODxt, there is a Monitor Level slider in the ‘Inputs & Recording’ tab of the Line 6
•No system sounds or sound from other programs while using TonePort/GuitarPort hardware
–Do these programs allow you to see and choose your Line 6 device or audio driver in their preferences? If not, then the Line 6 driver may not be installed correctly. You can run Line 6 Monkey with your Line 6 device connected and choose “Drivers” in the Updates tab to make sure you have the latest version. Or, just try
•Not getting sound while using POD X3 or PODxt with GearBox software? - Start by confirming that your POD is working OK on its own. Power up your POD, connect your guitar to POD’s INPUT jack, and turn up the guitar’s volume. The best thing to do at this point is connect headphones to POD’s PHONES jack, turn up POD’s OUTPUT, TONE VOLUME, and/or MASTER VOLUME knob and confirm that you’re hearing sound. (Using headphones to listen avoids the possibility of problems with some other setup that you might be trying to listen through.) If you can’t hear anything at this point, you may have dead headphones or a bad guitar cable; try other ones if you’ve got them. Also, make sure POD’s TUNER button is not lit - PODxt defaults to muting its output while you’re tuning, and POD X3 includes an option to mute the output when the Tuner is active.
•If you hear sound through headphones connected to your POD, but don’t hear sound through an amp and speakers or other audio system that you’ve connected to POD, thoroughly check the connections of your audio setup, and make sure that all the necessary volumes are turned up. Try connecting something else through the speakers, audio system or headphones to make sure they’re working.
