Warranty, Customer Service and Repair Information

Line 6 GearBox 3.7 – Troubleshooting

USB Connectivity

•It is specifically recommended that you always connect your Line 6 device directly to your computer’s “built-in” USB port and not into a USB hub. USB hubs are known to sometimes cause communication errors with USB audio devices. USB audio devices require a fast, uninterrupted flow of audio data to and from the computer.

•On Windows® systems, it is not recommended that you connect more than one PODxt or POD X3 family device to the computer at the same time. These Line 6 devices utilize a common device driver and only one can be initialized at a time.

•USB connection to your Line 6 hardware is required in order to use the audio features of GearBox, access GuitarPort Online, etc. So make sure your device is connected to your computer via USB and powered on if you want to use these features. If you are using a PODxt device and don’t care about these features of the GearBox software and only want to edit the sounds on your PODxt, you can instead connect MIDI cables between PODxt and your computer’s properly configured MIDI interface hardware, and select your MIDI interface’s connections in the GearBox software’s MIDI Preferences.

•If you believe that your MIDI or USB connections are OK, you may want to try re-installing the Line 6 device’s Driver or GearBox software, which will not affect any Tones or Tracks that you’ve stored. The easiest way to do this is to run Line 6 Monkey with your Line 6 device connected and go to the Updates tab. Here you will see if you have the latest driver and GearBox software versions installed. You can download and install any available updates here by selecting them in the Monkey Updates tab, or choose to re-install the same versions to make sure all is configured correctly. Just follow the steps as prompted.

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