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Quantum 3.5.2 manual Viewing Service Tickets RAS

Models: 3.5.2

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Install Password O Error RAS Login Admin Menu Options Config Menu Options Two issues Resetting a Schedule Accessing the StorNext GUI Setting Up E-mail Notification

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Other RAS Messages

Figure 47 Viewing Service

Tickets RAS

Figure 48 Vault Failure RAS

StorNext User’s Guide

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Quantum 3.5.2 manual Viewing Service Tickets RAS

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Contents

StorNext Copyright Statement Contents Chapter SNFS-Only GUI Overview Chapter Backing Up StorNext Chapter Managing Libraries 169 Chapter Managing Media 208 Chapter StorNext Reports 270 Chapter Customer Assistance 322 Appendix D RAS Messages 377 Figures Start/Stop Snfs Screen Complete Backup Task Screen Assign Affinity Screen Move Stripe Group Introduction Screen 160 Complete Add Drive Task Screen LOI Eject Screen 221 Number of File Copies and Media Type Screen StorNext User’s Guide Xvii Cleaning of Drive Failed RAS RAS About StorNext File System IntroductionAbout StorNext Storage Manager About Distributed LAN Clients Purpose of This Guide How This Guide is Organized Description Definition Consequences Document Conventions Conventions Examples Accessing the StorNext GUI StorNext GUI Overview StorNext Login Window Link to StorNext Home System Monitors File System Monitor File System Monitor Library Monitor Library Monitor Storage Disk Monitor Storage Disk Monitor Config Menu Options StorNext Home Page Drop-Down Menus Admin Menu Options Reports Menu Options Help Menu Options Service Menu OptionsStorNext System Status StorNext Admin Alerts Service System Status screen Service Admin Alerts Screen StorNext Server Status Home and Help Links Application Link Snfs and Snsm Home Pages Snfs Home Snfs Home Page Drop- Down Menus Snfs Home Snfs Config Menu Snfs Admin Menu Snfs Reports Menu Snsm Home Snsm Home Page Drop- Down MenusSnfs Help Menu Snsm File Menu Free Disk Blocks Truncate files Snsm Admin Menu Snsm Media Menu Snsm Reports Menu Configuration WizardSnsm Help Menu StorNext Configuration Wizard Add Media See Adding Media to a Configured Library on Accessing the Snfs GUI SNFS-Only GUI Overview StorNext File System Login Window Snfs Home File System Monitor Config Menu Drop-down Menus and Options Admin Menu Reports Menu Help Menu ConfigAdmin Shortcut Menu Options Home and Help Links StorNext Server Status Start/Stop Snfs Screen SNFS-Only GUI Overview Snfs Home Complete Start/Stop Snfs Screen Snfs Configuration Wizard Snfs Configuration Wizard Screen StorNext User’s Guide SNFS-Only GUI Overview Snfs Configuration Wizard Common StorNext Tasks Entering the StorNext License Common StorNext Tasks Entering the StorNext License Enter License Introduction Screen Quantum License Agreement StorNext User’s Guide Enter License Strings Screen Complete Enter License Screen Temporary Common StorNext Tasks Entering the StorNext License Entering a License String in the .dat File Complete Enter License Screen Permanent Controlling User Access License String Example Changing the Admin Password Modify User Screen Adding a New User Common StorNext Tasks Controlling User Access Modifying an Existing User Starting and Stopping StorNext Components Deleting an Existing User Start/Stop StorNext Screen Accessing StorNext Logs Complete Start/Stop StorNext Task Screen Select Log Screen StorNext User’s Guide Select File Screen Scheduling StorNext Events Log File Example Viewing a Schedule Schedule Events Screen Adding a New Schedule Select either Days of Week or Days of Month Modifying an Existing Schedule Deleting an Existing Schedule Select either Days of the Week or Days of the Month Resetting a Schedule From the StorNext Home Page , select Schedule Events from Setting Up E-mail Notification Configure E-mail Notification Screen StorNext User’s Guide StorNext User’s Guide Configure E-mail Addresses Screen Complete E-mail Configuration Screen StorNext User’s Guide Cancelling Snsm Requests Cancel Request Screen StorNext User’s Guide Setting up Alternate Retrieval Locations Alternate Retrieval Location Screen Modifying or Disabling This Feature Types of StorNext Software Backups Backing Up StorNext Setting up Email Notification For Backup Performing a StorNext Software Backup Backup StorNext Screen StorNext User’s Guide Managing the Backup Policy Complete Backup Task Screen Backup Policy Screen Backing Up StorNext Managing the Backup Policy Managing the File System Working With File Systems Adding a File System Modifying a File System Deleting a File System Add New File System Screen Directory Browser Window Disk Settings Screen StorNext User’s Guide Managing the File System Working With File Systems Customize Stripe Group Screen StorNext Installation Guide Managing the File System Working With File Systems Creating a File System From Snfs Complete File System Task Screen Configure File System Screen Modifying a File System Modify File System Window Use this procedure to delete a file system Deleting a File System Managing File System Operations Selecting a Device to Label, Unlabel, or Probe Label Disk Device Screen Labeling a Device Labeling Warning Unlabeling a Device Data Loss Warning Probing a Device Making Global Changes Modify Global Settings Screen StorNext User’s Guide 102 StorNext User’s Guide 103 Ldap Configuration Working with Making or Unmaking a File System Conditions to Make or Re-Make a File System Making a File System Starting and Stopping the File System Mounting or Unmounting a File System Start Stop File System Status screen appears Working With Disks Use this procedure to add a disk to a selected file systemAdding Disks Manage Disks Screen Deleting Disks Add Disk Screen Close Defragmenting a Disk Working With Stripe Groups Adding a Stripe Group Add Stripe Group Screen StorNext User’s Guide 116 Modifying a Stripe Group Modify Stripe Group Screen StorNext User’s Guide 119 Deleting a Stripe Group Use this procedure to delete a stripe groupClick OK. The Delete Stripe Group Status screen appears Working With Affinities Adding an Affinity Click Next to continue. The Add Affinity screen appears Add Affinity Screen Select Directory Screen Assign Affinity Screen Exclusive Stripe Group Screen Adding an Affinity Through Snfs Complete Add Affinity Task Screen Add, Modify, or Delete Affinities Screen Setting the Affinity in a Directory Set Affinity Screen Modifying an Affinity Deleting an Affinity Performing a Metadata Dump File System ConfigurationRestrictions Using the Snsm File System Functions Metadata Dump File System Screen Storing Files Optional Store Parameters Screen Changing a File Version Change File Version screen appears Recovering a File Recovering a Directory Retrieving a Directory on Recover Directory Screen Retrieving a File Retrieving a Directory Retrieve Files Screen Freeing Disk Blocks Retrieve Directory Screen Free Disk Blocks Screen Moving Files to New Media Modifying a File’s Attributes Modify File Attributes Screen Understanding Dynamic Resource Allocation About File System Expansion About Stripe Group Movement Checking the File System Expansion and Movement Steps Check File System Screen Performing File System Expansion Check File System Status Screen StorNext User’s Guide 151 File System Expansion Introduction Screen Check File System Reminder Data Stripe Group Selection Screen New Data Stripe Group Screen StorNext User’s Guide 156 Performing Stripe Group Movement Launching the Movement Wizard Move Stripe Group Screen Move Stripe Group Introduction Screen Move Options Screen Data Stripe Group Move Screen Destination Stripe Group Too Small Warning Metadata/Journal Move Screen Complete Stripe Group Move Screen Completing Metadata Stripe Group Movement Process Initiated Status Screen Reusing LUNs in a Data Stripe Group After a Move Stripe Group Move Status Screen Metadata Stripe Group Reusing Luns in aAfter a Move Managing Libraries Adding a Library Starting the Add Library Wizard Click Next. The Library Type screen appears Library Type Screen Adding a Scsi Library Library Name Screen Managing Libraries Adding a Library Media Types Screen Scsi Device Screen StorNext User’s Guide 175 Complete Add Library Task Screen Adding an Acsls Network Library DAS Configuration Screen Managing Libraries Adding a Library Adding a DAS Network Library Adding a DAS Network Library with Failover DAS Library Name Screen DAS Media Types Screen DAS 2 Library Name Screen Adding a Vault Library Vault Library Name Screen Configure Library Screen Modifying a Library Deleting a Library Modify Scsi Library Screen Rescanning a Library Auditing a Library Audit Library Screen Changing the Library State Change Library State Screen StorNext User’s Guide 188 8Managing Drives and Disks Working with Tape Drives Adding a Tape Drive Associated Library Screen Hardware Devices Screen Complete Add Drive Task Screen Matching Devices with Slots Match Devices with Slots Screen StorNext User’s Guide 194 Tape Drive Mapping Help Screen Modifying a Tape Drive Deleting a Tape Drive Modify Drive Screen Changing a Drive State Delete Warning Window Cleaning a Tape Drive Clean Drive Screen Working with Drive Pools Use this procedure to add a drive poolAdding a Drive Pool Configure Drive Pools Screen Modifying a Drive Pool Click OK to close the message window and proceed Deleting a Drive Pool Managing Disk Space Manage Disk Space Screen Changing Watermark Parameters Change Watermark Parameters Screen Adding Media to a Configured Library Managing Media Add Media Introduction Screen StorNext User’s Guide 209 Associated Library Screen StorNext User’s Guide 210 StorNext User’s Guide 211 Select a mailbox and click Next Complete Add Media Task Screen Adding a Vault Add Media IDs Screen Create New Media ID Screen Removing Media Removing and Moving MediaClick Remove Media Select Media Screen StorNext Media Browser Screen Complete Remove Move Media Task Screen Library Operator Interface Screen Moving Media Admin menu. The Remove or Move Media screen onMedia list Select Move Media Select Destination Library Screen StorNext User’s Guide 224 Using the Snsm Media Functions LOI Enter Screen Moving Media Manually Library State on Manually Move Media Screen Mounting and Dismounting Media Mounting Media Dismounting Media Mount Media Screen Removing Media From the Storage Manager Dismount Media Screen Assigning Blank Media to a Policy Class Remove Media From Snsm Screen Transcribing Media Assign Policy Screen Transcribe Media Screen Changing Media Attributes Reclassifying a Media Class Grouping Source F03590DATA Destination F03590CLEAN Cleaning Media Cancelling the Eject Media Process Managing Storage Disks Storage Disk Deduplication Configure Storage Disk Screen StorNext User’s Guide 241 Adding a Storage Disk Managing Storage Disks Adding a Storage Disk Click Next. The Add Storage Disk screen appears Complete Storage Disk Screen Modifying a Storage Disk Modify Storage Disk Screen Deleting a Storage Disk Changing a Storage Disk State Delete Warning Message Change Storage Disk State Screen Cleaning a Storage Disk Clean Storage Disk ScreenPage 11Data Migration Management Policy Classes and Relationships Stub Files Adding a Storage Policy Storage Policy Introduction Screen Policy Class Directory Screen Click Browse. The Directory Browser window appears Relocation Policy Selection Screen Store, Truncate Relocate Times Screen Copies and Media Type screen appears Through Snsm Without a Adding a Policy ClassRelation Point Click Add to continue. The Add Policy Class screen appears Modify Parameters Screen StorNext User’s Guide 262 StorNext User’s Guide 263 StorNext User’s Guide 264 Adding a Relation Point to a Policy Class Manage Policy Class Relationships Screen Add Relationship Screen Modifying a Policy Class Deleting a Policy Class Remove Relationships Screen Applying a Policy Class StorNext Reports Backup Information Report Snfs Reports Drive State Information Report StorNext User’s Guide 273 Drive States Report Screen StorNext User’s Guide 274 File Information Report Files Report Screen StorNext File Browser Screen Library Information Report Libraries Report Screen StorNext User’s Guide 279 Library Space Used Report Media Information Report StorNext User’s Guide 282 Media Report Screen Media Browser screen Media Information Report StorNext User’s Guide 285 Policy Class Information Report Detailed Media Information Report StorNext User’s Guide 287 StorNext User’s Guide 288 Policy Classes Report Screen Relation Information Report Click Apply. The Policy Class Information Report appears Directory/Policy Class Relationships Report Screen Request Information Report Scheduler Information Report Request Report Screen Scheduler Report Screen StorNext User’s Guide 294 Storage Disk Information Report ONLINE-PENDING Storage Disk Report Screen Directory Affinity Report Affinities Report Screen Directory Browser Screen File System Statistics Report File System Report Screen StorNext User’s Guide 302 Stripe Group Statistics Report Stripe Groups Report Screen File System Client Report StorNext User’s Guide 306 File System Client Report Screen File System LAN Client Report File System Distributed LAN Client Statistics Report Screen StorNext User’s Guide 310 Service Management Using Health Check Viewing the Health Check Running a Health CheckHistory Click History. The Health Check History screen appears Health Check History Screen Viewing the Health Check Results Health Check Results Screen Using State Capture Capturing the Current System State Downloading a Previous System Capture Click Download. The Download Capture File screen appears Using the System Status Tool Deleting a Previous System Capture StorNext User’s Guide 318 RAS Ticket Details Screen StorNext User’s Guide 320 Recommended Actions Screen Customer Assistance Online Service SupportQuantum Technical Assistance Center Glossary Quantum Technical Assistance Center The Quantum customer Red Hat Advanced Server 326 Operating Guidelines Reserved Space Parameter Reserved Space Parameter Distributed LAN Server Distributed LAN Server/Client Network and Memory TuningTuning Client Network Distributed LAN Server Memory Tuning Required memory = 1GB + 4 * 2 * 64 * 16 * 256K = 3GB Using Ldap Configuring LdapChanges to Nobody mapping UnixDirectoryCreationModeOnWindows Setting Up Restrictive ACLs Default Single-Path I/O Retry Behavior FSBlockSize, Metadata Disk Size, and JournalSize Settings Event Handles for fsm.exe on a Windows Metadata Server FSB 16KB FSB 64KB Allowance for Special Characters JournalSize SettingFsBlockSize JournalSize Disk Naming Requirements General Operating Guidelines and Limitations Operating System Affected Component Description Irix RedHat Enterprise Linux 4 Two issues StorNext User’s Guide 342 For Windows Server 2003 or Windows XP Mounted file system For Windows Server 2008 and Windows Vista List Repeat this procedure for all file systems StorNext User’s Guide 346 Supported File system, and using show long Nearline space used HA Failover StorNext User’s Guide 351 Using The Command Line Interface Labeling Disk Devices Modifying Global Settings InodeCacheSize Making a File System Starting and Stopping Snfs Stop the system by typing the following Unmounting or Mounting a File System Creating a File System Server Label the FC drives by typing the following Adding a File System Client Configuring a Stripe Group Adding an Affinity Affinity affinityname Creating a Disk-to-Disk Policy Class Affinity data1aff Defaultaffinity destinationaffinity -i relocationtimeindays Enabling Stub File Support Managing Storage Disks with Deduplication Enabled Obtaining Dedup Sdisk Information Proxy Command Obtaining Distributed LAN Client Information Using the Dynamic Resource Allocation Feature Proxy who Command Checking the File System Adding a Stripe Group Without Moving Adding and Moving a Data Stripe Group Moving a Metadata/ Journal Stripe Group StorNext User’s Guide 375 Specifying an Alternate Retrieval Location RAS Messages Media and Drive RAS Messages No Media Found RAS StorNext User’s Guide 378 Media and Drive RAS Messages Tape Drive Alerts RAS part StorNext User’s Guide 380 Tape Drive Alerts RAS part StorNext User’s Guide 381 Tape Drive Alerts RAS part StorNext User’s Guide 382 Drive Reported Drive Error RAS StorNext User’s Guide 383 Cleaning of Drive Failed RAS Drive Removed RAS Tape Drive Reported Media Error RAS RAS Media Format Failure RAS StorNext User’s Guide 388 Invalid Media Label Detected RAS StorNext User’s Guide 389 Media Not Found Snfs RAS Messages Storage Disk Taken Offline RAS Configuration Not Supported RAS Connection Rejected O Error RAS Snfs License Required RAS LUN Mapping Changed RAS Metadata Inconsistency Detected RAS Metadata Dump Failure RAS File Processing Failure RAS Disk Space Allocation Failure RAS Snfs RAS Messages Quota Limit or Fragmentation Warnings RAS Other RAS Messages Initialization Failure Checksum Error Other RAS Messages Software Resource Violations RAS StorNext User’s Guide 406 Closing Service Tickets RAS StorNext User’s Guide 407 Analyzing Service Tickets RAS StorNext User’s Guide 408 Viewing Service Tickets RAS Robotics Not Ready RAS StorNext User’s Guide 410 Robotics Move Failure RAS StorNext User’s Guide 411 Other RAS Messages Backup Failed RAS StorNext User’s Guide 413 Backup Errors RAS StorNext User’s Guide 414 Configuration Violations RAS StorNext User’s Guide 415 Invalid Configuration RAS part StorNext User’s Guide 416 Invalid Configuration RAS part Capturing a System State RAS StorNext User’s Guide 418

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