Chapter 13 Service Management
Using the System Status Tool
•Opened: The date and time the ticket was created
•Status: The current status of the ticket: OPEN or CLOSED
•Priority: The ticket’s priority based on system impact: HIGH, MEDIUM, and LOW
•Summaries and Descriptions: Detailed information about the ticket, including a Recommended Actions link to help you correct the fault or condition
•Analysis: If desired, enter information about the fault or condition, such as a recommended action
•Apply Analysis: Click this button to save information entered in the Analysis field
•Close Ticket: Click this button after you have corrected the condition or fault
•Cancel: Click this button to close the RAS Ticket Details screen
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