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Accessories
Problem Solving
If after reviewing the Problems and following the recommended solutions the problem persists, call for assistance.
Problem | Cause | Solution | |
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Fault Code | Jammed Paper not | • Open the HCSS door. | |
Jam indicated in | visible in HCSS, and | • Jammed paper is not visible in the area indicated. | |
HCSS, but actually is | fault code does not clear | ||
Close the HCSS door. | |||
in the Exit Module. | after opening and | ||
• The Touch Screen indicates a jam in the Exit | |||
| closing HCSS door. | ||
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| Module. Open the Exit Module and clear any | |
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| visible sheets. | |
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| • Open and close the HCSS door. | |
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| • Clear any other areas indicated on the Touch | |
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| Screen. | |
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Fault Code | Paper jammed between | • Open the HCSS door. | |
Jam indicated in | Exit Module and HCSS | • Jammed paper is not visible in the area indicated. | |
HCSS. | sensors | ||
Close the HCSS door. | |||
No visible jams in |
| ||
| • If the fault code remains, open the Exit Module. No | ||
HCSS because sheet |
| ||
is located over the |
| jammed sheets are visible. | |
Exit Module sensor. |
| • Undock the HCSS. Find the jammed sheet | |
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| between the Exit Module and the HCSS. Refer to | |
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| the Note below this table for information on how to | |
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| undock the HCSS. | |
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| • Clear any other areas indicated on the Touch | |
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| Screen. | |
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Fault Code | Paper is jammed over | • Open the HCSS door. | |
Jam indicated in | both the Exit Module and | • Clear any visible jams. | |
HCSS, but is also in | HCSS sensors. | ||
• If no jammed paper is visible in the HCSS area | |||
Exit Module. |
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| indicated, open the Exit Module door and clear | |
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| any jammed paper. Close the Exit Module door. | |
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| • Open and close the HCSS door. | |
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Fault Code | Paper is jammed | • Open the HCSS door. | |
Jam indicated in | between the | • If no jammed paper is visible in the area indicated, | |
HCSS. | Exit Module and the | ||
open the Exit Module door and clear any jammed | |||
| HCSS sensors. | ||
| paper. Close the Exit Module door. | ||
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| ||
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| • Open and close the HCSS door. | |
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| • If the fault persists, undock the HCSS and clear | |
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| the jammed paper between the Exit Module and | |
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| the HCSS. Refer to the Note below this table for | |
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| information on how to undock the HCSS. | |
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6 Accessories
DocuColor 5252 Operator Manual |