Problem solving
Fault codes
When there is a problem with the digital press or an accessory, refer to the Touch Screen where the Fault Code and a solution will be displayed. Follow all steps until the problem is corrected. If the problem persists, call the following number for assistance.
Follow the instructions below before calling for service.
1 Be prepared to provide a complete description of the problem to the service operator. Defining the problem accurately may help you and the operator solve the problem over the phone and minimize downtime. If the problem cannot be solved by telephone, a service representative will be dispatched to your site promptly.
2 Record the displayed Fault Codes.
3 Record the Machine Serial Number. Press the Machine Status button on the Control Panel. Touch the Machine Details tab and the serial number is displayed.
4 If copy quality is a problem, take a copy sample to the telephone with you to help you describe the problem or to assist you when answering the questions from the service operator about the defects.
5 If possible, use a phone near the press when calling for assistance. Follow the instructions provided by the operator.
6 For system support, user help, and service support, call the appropriate number:
US:
Canada:1-800-939-3769
Europe:_________________________
Latin America:_________________________
7 Problem solving
DocuColor 5252 Operator Manual |
