Maintenance
Calling for service
Refer to the Touch Screen when there is a problem with the digital press or an accessory. A status code and suggested solutions are displayed on the screen. Follow all steps in the suggested solutions until the problem is corrected. If the problem persists, call for assistance.
Follow the instructions below before calling for service.
1Be prepared to provide a complete description of the problem to the service operator. Defining the problem accurately may help you and the operator solve the problem over the phone and minimize downtime. If the problem cannot be solved by telephone, a service representative will be dispatched to your site promptly.
2
3
Record the displayed Fault Codes.
Record the Machine Serial Number. Press the Machine Status button on the Control Panel. Touch the Machine Details tab and the serial number is displayed. (If for some reason the serial number is not displayed, open the Right/Left Front Doors of the digital press. The serial number is also on a white label on the bottom front frame.)
4If copy quality is a problem, take a copy sample to the telephone with you to help you describe the problem or to assist you when answering the questions from the service operator about the defects.
5If possible, use a phone near the press when calling for assistance. Follow the instructions provided by the operator.
6For system support, user help, and service support, call the appropriate number:
US:
Canada:1-800-939-3769
Europe:_________________________
Latin America:_________________________
DocuColor 5252 Operator Manual |
