7.Problem solving
When a problem occurs with your digital press, instructions appear on the Touch Screen. Refer to the information in this chapter to help resolve the problem.
General problems
If the digital press has a loss of power and you cannot access the Machine Details tab to get the serial number, open the two main front doors. The serial number label is in the center of the bottom frame of the digital press.
This chart lists problems and suggested solutions that apply to your digital press. If the problem persists after following all instructions, call your Xerox representative.
Problem | Suggested solutions | ||
|
|
|
|
The digital press does not power on. | • Ensure the power cord is plugged into the receptacle | ||
(Continued on next page.) | correctly. | ||
|
|
| • Ensure the power switch inside the front left door is set to |
|
|
| the on position. |
|
|
| Note: If the color server indicates that the digital press has a |
|
|
| |
|
|
| fault and the touch screen does not readily display a message, |
|
|
| press the Machine Status button and touch Error Log to display |
|
|
| |
|
|
| the fault history. |
|
|
|
|
7 Problem solving
DocuColor 5252 Operator Manual |
