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HP 175X, 310X manual LAN Error NO LINKBEAT

Models: 310X

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12 LAN Error: NO LINKBEAT

12 LAN Error: NO LINKBEAT

for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for

USB

When the print server is connected to a 10/100 Base-TX port, this message is displayed if the Link Beat signal is not sensed.

Check the network cable, and verify that the hub/switch/router is providing Link Beat.

For help in correcting this error, please check your print server documentation or contact HP Jetdirect technical support. Click on the button below for information on contacting HP.

©2000, 2001 Hewlett-Packard Company

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HP 175X, 310X manual LAN Error NO LINKBEAT

Contents

1. Install print server 2. Configure and manage print server Contents5. Limited Warranty for print server 6. Specifications for print server1. Install hardware Installing the print server2. Install software OverviewSteps to install the print server hardware 4. Verify the print server’s LEDs any USB-to-parallel converter any USB cable extenderdiagnosing problems Next, install software Interpreting the configuration page and diagnosing problemsEasiest basic configuration Configuring and managing the print server on your networkProtocols Tools for changing configuration and for managingbelow these FTP instructions Default configuration Resetting the print server to factory defaults cold reset HP Install Network Printer Wizard Windows HP Jetdirect Software Solutions SummaryHP Jetdirect Printer Installer for UNIX HP Web JetadminHP LaserJet Utility for Mac OS HP IP/IPX Printer Gateway for NDPS2000, 2001 Hewlett-Packard Company HP-Supplied Software IPP printing, using Internet Printer Connection SoftwareNote Not applicable to System Requirements HP softwareSupported Proxies HP software Microsoft-Supplied SoftwareWindows 2000 Integrated Software 3. Select Network Printer and click Nextserver does not contain printer drivers, so your system cannot automatically obtain the driver. Click OK to install the printer driver onto your system and follow the instructions on the screen. You may need your printer CD-ROM to install the driver HP IP/IPX Printer Gateway for NDPS FeaturesSystem Requirements Note Not applicable to2000, 2001 Hewlett-Packard Company HP LaserJet Utility for MacOS Installing the Printer SoftwareVerifying Network Configuration Configuring the PrinterRenaming the Printer Running the HP LaserJet UtilitySelecting a Zone Selecting Your Printer 7. Set Background Printing to ON or OFF Testing the ConfigurationSummary of TCP/IP Configuration Overview of the TCP/IP Protocol TCP/IP ConfigurationUsing BOOTP and TFTP Using DHCP Using RARP Using the arp and ping commands Using TelnetLinux and UNIX systems For more information, see the bootpd man page information, see BOOTP/TFTPInternet Protocol IP Overview of TCP/IP protocolTransmission Control Protocol TCP User Datagram Protocol UDPSubnets IP AddressNetwork Portion Host PortionGateways DHCP or BOOTP for auto-configuration of TCP/IP servicesDefault Gateway Dynamic Host Configuration Protocol DHCPSyslog Server Description Ports for IP access to the Jetdirect print server Ways to configure an IP address on the print serverBOOTP, DHCP TFTP SNMP FTP Telnet embedded web server LPD IPP toolsMoving the print server to another IP network Install Network Printer WizardProcedures Using BOOTP, TFTP, and DHCPSetting up the BOOTP server Setting up the BOOTP server on specific operating systemsNetWare BOOTP servers bootptab filebootptab file parameters tags Windows 2000 or NT serversserver TFTP configuration file parameters TFTP configuration fileTCP/IP raw print port parameters TCP/IP access control parameters TCP/IP main parameters TCP/IP print option parametersDescription TFTP ParameterTFTP Parameter DescriptionDescription TFTP ParameterTFTP Parameter Descriptiontcp-msl telnet-config slp-config ttl-slp idle-timeout telnet-timeout ews-config tcp-msssnmp-config get-community-name set-community-name auth-trap TFTP Parametertrap-dest ipx-config ipx-unit-nametrap-dest ip-address community name port number TFTP ParameterTFTP Parameter 0 DisablesDescription appletalkSetting up the DHCP server Configuring the print server for BOOTP configurationChanging the BOOTP/DHCP configuration method TFTP ParameterUnique Identifier box Windows 2000 servers11. Click Close to exit to the Program Manager How the default configuration works Configuring the print server for DHCP configurationChanging the BOOTP/DHCP configuration method procedure BOOTP and DHCP are disabledUsing RARP 8. Switch on the print server ping IP address10. If ping does not respond, see the Troubleshooting section 2000, 2001 Hewlett-Packard CompanyProcedure Using the arp and ping commandsreset Typical Telnet session Setting up an IP routeUsing Telnet Page User interface options ProcedureCommand line interface default procedure Menu interface procedure described in the second column of the Telnet commands and parameters list at the end of this section. Caution Parameter changes are not saved until step 6 below Page Telnet Commands and Parameters Using Telnet to Erase the Existing IP AddressUser control commands in Telnet Telnet ParameterTelnet Parameter General settings for TelnetDescription and Values TCP/IP main parameters for TelnetTFTP Filename ip-config ip subnet-mask default-gw Config Server TFTP ServerTCP/IP print option parameters for Telnet domain-name dns-svr pri-wins-svr sec-winds-svr smpt-svrTelnet Parameter 9100-printing ftp-printing ipp-printing lpd-printing banner interlockTCP/IP raw print port parameters for Telnet TCP/IP access control parameters for TelnetTelnet Parameter Description and Valuesslp-config ttl-slp idle-timeout telnet-timeout syslog-config syslog-svr syslog-max syslog-priority syslog-facilityTCP/IP diagnostics parameters for Telnet cold-reset ews-config tcp-mss tcp-mslLast Config IP TCP Conns Refused TCP Access Denied DHCP Lease Time Telnet ParameterTelnet Parameter Enables or disables SNMP operation on the print server 0 DisablesDescription and Values IPX/SPX parameters for Telnet ipx-config ipx-unitname Address ipx-frametype ipx-sapintervalTelnet Parameter ipx-nds-tree ipx-nds-context ipx-job-poll ipx-banner ipx-eojdlc/llc-config Enables or disables DLC/LLC protocol operation on the print server0 Disables AppleTalk parameters for Telnetscan-idle-timeout scan-email-config MFP-config usb-mode scan-configTelnet Parameter Support parameters for TelnetDescription and Values Viewing the embedded web server Using the embedded web serverDirectory of pages and features in the embedded web server IP addressingHome tab Device Info Scan Networking tab Configuration Pages and featuresNetwork Settings Support Info USB Settings Other Settings Security Admin Password Access Control Home tab Home pageDiagnostics Network Statistics Protocol Info Configuration Page Refresh RateGraphic of home page Networking tabJetdirect Home page parameters addressingFor Advanced tab see Other Settings Configuration Network Settings TCP/IP tab IPX/SPX tab AppleTalk tabSupport Info USB Settings Other Settings LPD Queues tab Miscellaneous tab Security Admin Password Access Control DiagnosticsNetwork Statistics Protocol Info Configuration Page Refresh Rate ConfigurationNetwork Settings Support Info USB Settings Other Settings Network SettingsSelects the method for the print server to receive its A Caution! Configuration toolson IP addressing addressingIPX/SPX Settings NDS Context IPX/SPX Frame Type Print Server Name SAP Interval NDS Tree NameJob Poll Interval AppleTalk settings SNMP SettingsDLC/LLC settings not on SNMP settingsUSB Settings USB SettingsSupport Info Other Settings Jetdirect configuration page. How to see the configuration pageLPD Queues tab Miscellaneous tab LPD Queues Example Miscellaneous Settings Miscellaneous SettingsServer parameter see following parameter 10TXFULL 10-Mbps, full-duplex operationAdmin Password SecurityAdmin Password setting Access Control host access listNetwork Statistics Protocol Info Configuration Page Refresh Rate DiagnosticsConfiguration Page Sample entriesWeb Scan Using Web ScanUsing Web Scan Scanner status messages Document size settings Image type settingsFor a flatbed with a multi-page document feeder ADF ProblemsScan download the image For a multi-page document feeder ADFImage Type document settings If the Email To… button works, but then an error message appearsDocument Size settings For a multi-page document feeder ADFImage Format settings Troubleshooting web scanningProblems using scan Back to start of Web Scan informationProblems with availability of scan and e-mail Problems using scan previewBack to start of troubleshooting web scanning Disabling Web Scan and its alternativeBack to start of Web Scan information Telnet Compatible Web BrowsersBack to start of disabling web scanning Back to start of web scanning Microsoft Internet Explorer 5.0 and later Netscape Navigator 4.7x HP-UXNetscape Navigator 4.72-4.75, 6.0 Solaris 2.5x, 2.6, 7 Microsoft Internet Explorer 5.0 and later Netscape Navigator 4.7xIP administrative password Security featuresSecurity SNMP v1/v2c - Set Community Name IP host access listTelnet HP Web Jetadmin password Examples of Access Control SettingsSettings NonePasswords set IP administrative password LimitedHP Web Jetadmin password, SNMP Set Community Name Host access list contains entries Telnet disabledlpq Line Printer Queues Displays print queues Setting up LPD LPR Printinglprm Line Printer Remove Removes jobs from print queuesof the initial setup below Setting up LPD on Windows NT/2000 systemsWindows NT 4.0 LPD setup procedure Windows 2000 LPD setup procedure LPD on Windows NT or 2000 systems LPD on Mac OS systemsA. Installing TCP/IP software Windows NT 4.0 LPD setup procedureB. Configuring the networked printer Back to start of NT 4.0 setup procedure C. Verifying the configurationBack to start of entire LPD setup of queues aboveprinter” Windows 2000 LPD setup procedureA. Installing TCP/IP software Other Network File and Print Services B. Configuring the networked printerd. Click Details, and verify that Print Services for Unix Settings, and PrintersBack to start of entire LPD setup Back to start of Windows 2000 setup procedure9. Choose to keep the existing driver, if prompted. Click Next Reference on queues Setting up LPR/LPD on Macintosh systemsA. Assigning an IP address Setup procedureB. Configuring the Mac OS system FTP Printing Using FTP PrintingIntroduction RequirementsData Connection FTP LoginEnding the FTP Session CommandsCommand Descriptionftp cd port1 Example of an FTP Session257 /PORT1 is current directory. HP Color LaserJet 4500 ftp bin 200 PORT command successful 150 Opening BINARY mode data connection226- Ready 226- Processing job 226 Transfer complete 31534 bytes sent in 0.04 seconds 788.35 Kbytes/sec ftp quitInterpreting the configuration page Message General Jetdirect InformationDescription StatusUSB Port Information Security SettingsMessage DescriptionFor 310x only TCP/IP Protocol Information Network StatisticsMessage Descriptiontemporary value 0.0.0.0 is displayed. After two minutes, a default IP BOOTP/DHCP Server TFTP Server Config File Domain Name DNS Server WINS IPX/SPX Protocol InformationServer Syslog Server Idle Timeout Web Jetadmin URL MessageStatus Node Name Primary Frame Type Network Frame Type ENII EN802.2 Novell/NetWare Protocol InformationENSNAP EN802.3 RcvdMessage AppleTalk Protocol InformationDLC/LLC Protocol Information Error MessagesError Code and MessageThere is a network congestion problem Reset or power cycle the print server to enable the new configuration the specified NetWare node name. Use printer installation software, a queues assigned to the print server object. This may be because no Cannot modify the print server password to the value expected by the The NDS tree cannot be located. The message may occur when the file The TFTP server IP address specified for the print server through 2000, 2001 Hewlett-Packard Company End of troubleshootingPower/Status Light Power/Status light 10 or 100 Link lights USB lightInterpreting the lights on the print server Light BehaviorLight USB LightBehavior Light BehaviorDetach the USB cable and power cycle the print server unplug it and plug it back in. If the USB LED is green and steady, then the print server is OK. If it is blinking amber, then the print server is faulty Is your print server’s Power/Status light ON solid green? Troubleshooting OverviewPlease answer the questions below in the order listed Is your printer ON and ONLINE?Can you print a Jetdirect configuration page? Related topicsInterpreting the configuration page Resetting the print server to factory defaults cold resetIs your printer ON and ONLINE? ON and ONLINE? 2000, 2001 Hewlett-Packard Company Does your printer have a control panel display?Check your printer manual 2000, 2001 Hewlett-Packard Company Does the control panel display on your printer show an error message?Check your printer manual Check your printer manual Is the USB light ON solid green? changes, is the USB light now ON solid green? After checking the items above and making any necessary2. Check that both the printer and the print server are powered on 2000, 2001 Hewlett-Packard CompanyUSB OK? USB light ON solid green? OFF Blinking green Blinking amber What is the state of the USB light?Is the USB light now ON solid green? USB light OFFIs the USB light now ON solid green? USB light blinking greenIs the USB light now ON solid green? USB light blinking amber2000, 2001 Hewlett-Packard Company Is the Power/Status light ON solid green? to power source typical power module3. Try a different power module/cable if one is available power connector toPower/Status OK? Power/Status light ON solid green? OFF Blinking green Blinking amber What is the state of the Power/Status light?2000, 2001 Hewlett-Packard Company Power/Status light OFFIs the power/status light now ON solid green? Power/Status light blinking green2000, 2001 Hewlett-Packard Company 2000, 2001 Hewlett-Packard Company Power/Status light blinking amberIs either the 10 light or the 100 light ON solid green? Is one of the link lights ON solid green?10/100 link OK? 10 light or 100 light ON solid green? Check the print server’s I/O status 2000, 2001 Hewlett-Packard Company Does the page indicate “I/O Card Ready”?I/O card not ready 03 LAN Error EXTERNAL LOOPBACK 08 LAN Error INFINITE DEFERRAL Error messages11 LAN Error RETRY FAULTS 12 LAN Error NO LINKBEAT 03 LAN Error EXTERNAL LOOPBACK 08 LAN Error INFINITE DEFERRAL 11 LAN Error RETRY FAULTS 12 LAN Error NO LINKBEAT Print server OK Did these steps turn ON one of the link lights? Link lights OFF2000, 2001 Hewlett-Packard Company technical support telephone numbersConfiguration page does not print or is unreadable Can you now print a Jetdirect configuration page? 2000, 2001 Hewlett-Packard Company information on contacting HPconfiguration Resetting print server to factory defaults cold resetCall HP Browse HPHP Call Centers Colombia Asia PacificIsrael PortugalLatin America North AmericaEurope, Middle East, and Africa + 33 01 43 62 34 FranceGermany + 49 0180 52 58 143 24PF/minUnited Arab Can you print a Jetdirect configuration page? Configuration page prints? Configuration page does not print, or is unreadable 2000, 2001 Hewlett-Packard Company Can you now print a Jetdirect configuration page?Getting warranty service Getting Support and ServiceAlso Software, driver, and firmware image upgrades HP support by phoneWarranty service for HP Jetdirect 175x and 310x print servers Getting Warranty Service2000, 2001 Hewlett-Packard Company Software, Driver, and Firmware Image Upgrades Getting warranty service Your warranty period Limited Global Warranty Statement and ServiceLimited Warranty Statement HEWLETT-PACKARD LIMITED GLOBAL WARRANTY STATEMENTPage Local warranty statements Getting warranty serviceAustralia and New Zealand ArgentinaService billing out of warranty HP support for warranty serviceService outside the USA Physical specifications SpecificationsSupported networking Electromagnetic specs Safety statements Regulatory statementsElectrical specifications Environmental specificationsSee network specifications above Physical dimensionsSafety statements Electromagnetic specificationsRegulatory statements USB Downstream power suppliedCanada AustraliaJapan VCCI Class B Korea EMISee Chinese Safety Statement China Chinese Safety Statement2000, 2001 Hewlett-Packard Company DECLARATION OF CONFORMITY Model Number J6035A conforms to the following Product SpecificationsManufacturers Name Manufacturers Address 8000 Foothills BlvdDECLARATION OF CONFORMITY conforms to the following Product SpecificationsManufacturers Name Manufacturers Address 8000 Foothills Blvd