am unable to select “Save” or “Save As”.

Resolution: This is a known issue with various versions of Microsoft Internet Explorer and Windows 95, 98, and NT 4.0. A recommended work-around is to download the latest version of Adobe Acrobat Reader, 4.0 or higher.

Not prompted to “Save File As” or “Open File”

Problem: After I click the Scan button, I am not prompted to “Save File As” or “Open File”. Instead, an application or plug-in is loaded and the scanned image is displayed.

Resolution: There are many different plug-in applications available for each of the image format choices. If you do not want the plug-in to automatically load your scanned image, you can uninstall the plug-in associated with the image format you are using. Or, you can use the “Save” or “Save As” command located within the plug-in application.

Scanned image does not display on the screen

Problem: After I click the Scan button, a plug-in is launched and tries to open either my TIFF or PDF image. Instead of the image displaying on the screen, I get a graphical icon (for example, a page with the left corner folded or a small image with a question mark in the center) or even a message stating that the browser could not load the image.

Resolution: Since a variety of plug-in applications exist, each plug-in exhibits a different behavior. You can uninstall the plug-in associated with the image format you are using. Or, you can change the association of the TIFF or PDF file type to a different application.

Problems using scan preview

Preview option is missing with a sheet feed scanner or with a multi-page document feeder (ADF)

Problem: I want to preview the image before saving it, but the Preview button is missing.

Resolution: Sheet-feed MFPs (and All-in-Ones) do not support scan previews. Flatbed scanners do not support scan previews when using a multi-page document feeder (ADF) instead of the glass flatbed. In these cases, to preview the image before saving it, use the “Open it” option or allow the plug-in to open the scanned image. Once the scanned image is displayed, use the “Save” or “Save As” option in the application.

Unable to “rubber band” or scan a small area from the preview

Problem: I clicked the Preview button and the image appeared in the preview window. I tried to select a small region, but this did not work.

Resolution: Rubber banding or selecting a portion of a document are not supported. However, it is possible to select a predefined document size that is smaller than the image size; the result will be a portion of the image.

Problems with availability of scan and e-mail

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HP 310X, 175X manual Problems using scan preview