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●Scan menu item is missing from the Home page.
Problem: On the Home page of my embedded web server the Scan item is missing from the left column.
Resolution 1: Only HP multifunction (MFP or
Resolution 2: Web Scan has been disabled on the print server that networks
the multifunction printer. Someone with configuration access to the print server should check the configuration of the Enable Web Scan parameter.
●Email To… button is missing from the Scan page.
Problem: I can reach the Scan page but no Email To… button appears next to
Scan.
Resolution: Scanning to email has been disabled on the print server that
networks the multifunction printer. Someone with configuration access to the print server should check the configuration of settings of the Enable Web
●The Email To… button is available but I get an error message.
Problem 1: The Email To… button is available but the operation fails and an error message says “To use this feature, Email (SMTP Server) must be specified”. This means that no outgoing SMTP mail server was detected as configured for the print server.
Resolution 1: Someone with configuration access to the print server should
configure the
of the embedded web server page. In the left column of the page (in the Configuration list), select Other Settings. For the parameter Email (SMTP) Server (for outgoing mail), specify the
Back to start of troubleshooting web scanning
Back to start of Web Scan information
Disabling Web Scan and its alternative
You can disable and enable the availability of the web scanning facility in the embedded web server. You can also disable and enable the alternative to this basic scanning functionality.
The alternative: The print server may support (depending on installation methods) the