Scan menu item is missing from the Home page.

Problem: On the Home page of my embedded web server the Scan item is missing from the left column.

Resolution 1: Only HP multifunction (MFP or All-in-One) devices can be used for scanning; check the type of printer attached to the print server.

Resolution 2: Web Scan has been disabled on the print server that networks

the multifunction printer. Someone with configuration access to the print server should check the configuration of the Enable Web Scan parameter.

Email To… button is missing from the Scan page.

Problem: I can reach the Scan page but no Email To… button appears next to

Scan.

Resolution: Scanning to email has been disabled on the print server that

networks the multifunction printer. Someone with configuration access to the print server should check the configuration of settings of the Enable Web Scan-to-emailparameter. Both Enable Web Scan and Scan-to-emailmust be set for the Email To… button to appear.

The Email To… button is available but I get an error message.

Problem 1: The Email To… button is available but the operation fails and an error message says “To use this feature, Email (SMTP Server) must be specified”. This means that no outgoing SMTP mail server was detected as configured for the print server.

Resolution 1: Someone with configuration access to the print server should

configure the e-mail server, as follows: Click on the Networking tab at the top

of the embedded web server page. In the left column of the page (in the Configuration list), select Other Settings. For the parameter Email (SMTP) Server (for outgoing mail), specify the e-mail server to be used when any user scans to email through this networked scanner. Click [Apply].

Back to start of troubleshooting web scanning

Back to start of Web Scan information

Disabling Web Scan and its alternative

You can disable and enable the availability of the web scanning facility in the embedded web server. You can also disable and enable the alternative to this basic scanning functionality.

The alternative: The print server may support (depending on installation methods) the full-function scanning facility residing on individual computers—acquired by installing the client software from the CD for the HP multifunction (MFP or All-in-One) device. The client user can use that software normally on printers networked through an HP Jetdirect print server, and it probably has more features than the simple scanning available available on the embedded web server through the client user's browser.

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HP 175X, 310X manual Disabling Web Scan and its alternative