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If you encounter difficulty, begin by contacting the person who sold you the HP Jetdirect print server to you. Your HP Authorized Dealer will be familiar with your requirements and can provide assistance.
HP support for warranty service
For warranty service on HP Jetdirect products, call HP support. See phone numbers or visit http://www.hp.com/support/support_assistance. The HP support
representative will help you with troubleshooting, and advise you on warranty service. When calling, please have the following information ready:
●HP Jetdirect product you are calling about, for example, “J6035A”.
●Model number of the product, for example, “Jetdirect 175X”.
●Serial number of the product.
●Complete description of the problem.
●Proof of purchase of your product.
●Your shipping address.
Service billing (out of warranty)
When ordering a replacement unit for
Service outside the USA
Customers outside the USA should contact their HP Authorized Dealer or HP Sales and Service Office to obtain information on prices, exchange unit availability, and instructions.