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HP 310X, 175X manual LAN Error EXTERNAL LOOPBACK

Models: 310X

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03 LAN Error: EXTERNAL LOOPBACK

03 LAN Error: EXTERNAL LOOPBACK

for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for

USB

The print server is incorrectly connected to the network or is defective.

Make sure that your print server is correctly attached to your network. In addition, check all other cabling and connectors.

For help in correcting this error, please check your print server documentation (the welcome mat or the User's Guide on the Jetdirect CD-ROM), or contact HP Jetdirect technical support. Click on the button below for information on contacting HP.

©2000, 2001 Hewlett-Packard Company

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HP 310X, 175X manual LAN Error EXTERNAL LOOPBACK

Contents

5. Limited Warranty for print server Contents1. Install print server 2. Configure and manage print server 6. Specifications for print server2. Install software Installing the print server1. Install hardware OverviewSteps to install the print server hardware any USB-to-parallel converter any USB cable extender 4. Verify the print server’s LEDsdiagnosing problems Interpreting the configuration page and diagnosing problems Next, install softwareConfiguring and managing the print server on your network Easiest basic configurationProtocols Tools for changing configuration and for managingbelow these FTP instructions Default configuration Resetting the print server to factory defaults cold reset HP Jetdirect Printer Installer for UNIX HP Jetdirect Software Solutions SummaryHP Install Network Printer Wizard Windows HP Web JetadminHP LaserJet Utility for Mac OS HP IP/IPX Printer Gateway for NDPS2000, 2001 Hewlett-Packard Company Note Not applicable to IPP printing, using Internet Printer Connection SoftwareHP-Supplied Software System Requirements HP softwareWindows 2000 Integrated Software Microsoft-Supplied SoftwareSupported Proxies HP software 3. Select Network Printer and click Nextserver does not contain printer drivers, so your system cannot automatically obtain the driver. Click OK to install the printer driver onto your system and follow the instructions on the screen. You may need your printer CD-ROM to install the driver System Requirements FeaturesHP IP/IPX Printer Gateway for NDPS Note Not applicable to2000, 2001 Hewlett-Packard Company Installing the Printer Software HP LaserJet Utility for MacOSRenaming the Printer Configuring the PrinterVerifying Network Configuration Running the HP LaserJet UtilitySelecting a Zone Selecting Your Printer Testing the Configuration 7. Set Background Printing to ON or OFFUsing BOOTP and TFTP Using DHCP Using RARP TCP/IP ConfigurationSummary of TCP/IP Configuration Overview of the TCP/IP Protocol Using the arp and ping commands Using Telnetinformation, see BOOTP/TFTP Linux and UNIX systems For more information, see the bootpd man pageTransmission Control Protocol TCP Overview of TCP/IP protocolInternet Protocol IP User Datagram Protocol UDPNetwork Portion IP AddressSubnets Host PortionDefault Gateway DHCP or BOOTP for auto-configuration of TCP/IP servicesGateways Dynamic Host Configuration Protocol DHCPSyslog Server Description BOOTP, DHCP TFTP SNMP FTP Telnet embedded web server LPD IPP Ways to configure an IP address on the print serverPorts for IP access to the Jetdirect print server toolsInstall Network Printer Wizard Moving the print server to another IP networkSetting up the BOOTP server Using BOOTP, TFTP, and DHCPProcedures Setting up the BOOTP server on specific operating systemsbootptab file parameters tags bootptab fileNetWare BOOTP servers Windows 2000 or NT serversserver TCP/IP raw print port parameters TCP/IP access control parameters TFTP configuration fileTFTP configuration file parameters TCP/IP main parameters TCP/IP print option parametersTFTP Parameter TFTP ParameterDescription DescriptionTFTP Parameter TFTP ParameterDescription Descriptionsnmp-config get-community-name set-community-name auth-trap slp-config ttl-slp idle-timeout telnet-timeout ews-config tcp-msstcp-msl telnet-config TFTP Parametertrap-dest ip-address community name port number ipx-config ipx-unit-nametrap-dest TFTP ParameterDescription 0 DisablesTFTP Parameter appletalkChanging the BOOTP/DHCP configuration method Configuring the print server for BOOTP configurationSetting up the DHCP server TFTP ParameterUnique Identifier box Windows 2000 servers11. Click Close to exit to the Program Manager How the default configuration works Configuring the print server for DHCP configurationChanging the BOOTP/DHCP configuration method BOOTP and DHCP are disabled procedureUsing RARP 10. If ping does not respond, see the Troubleshooting section ping IP address8. Switch on the print server 2000, 2001 Hewlett-Packard CompanyUsing the arp and ping commands Procedurereset Typical Telnet session Setting up an IP routeUsing Telnet Page User interface options ProcedureCommand line interface default procedure Menu interface procedure described in the second column of the Telnet commands and parameters list at the end of this section. Caution Parameter changes are not saved until step 6 below Page User control commands in Telnet Using Telnet to Erase the Existing IP AddressTelnet Commands and Parameters Telnet ParameterDescription and Values General settings for TelnetTelnet Parameter TCP/IP main parameters for Telnetip-config ip subnet-mask default-gw Config Server TFTP Server TFTP FilenameTelnet Parameter domain-name dns-svr pri-wins-svr sec-winds-svr smpt-svrTCP/IP print option parameters for Telnet 9100-printing ftp-printing ipp-printing lpd-printing banner interlockTelnet Parameter TCP/IP access control parameters for TelnetTCP/IP raw print port parameters for Telnet Description and Valuessyslog-config syslog-svr syslog-max syslog-priority syslog-facility slp-config ttl-slp idle-timeout telnet-timeoutLast Config IP TCP Conns Refused TCP Access Denied DHCP Lease Time cold-reset ews-config tcp-mss tcp-mslTCP/IP diagnostics parameters for Telnet Telnet ParameterTelnet Parameter Enables or disables SNMP operation on the print server 0 DisablesDescription and Values Telnet Parameter ipx-config ipx-unitname Address ipx-frametype ipx-sapintervalIPX/SPX parameters for Telnet ipx-nds-tree ipx-nds-context ipx-job-poll ipx-banner ipx-eoj0 Disables Enables or disables DLC/LLC protocol operation on the print serverdlc/llc-config AppleTalk parameters for Telnetscan-config scan-idle-timeout scan-email-config MFP-config usb-modeTelnet Parameter Support parameters for TelnetDescription and Values Directory of pages and features in the embedded web server Using the embedded web serverViewing the embedded web server IP addressingHome tab Device Info Scan Networking tab Configuration Pages and featuresNetwork Settings Support Info Diagnostics Network Statistics Protocol Info Configuration Page Home tab Home pageUSB Settings Other Settings Security Admin Password Access Control Refresh RateJetdirect Home page parameters Networking tabGraphic of home page addressingSupport Info USB Settings Other Settings LPD Queues tab Configuration Network Settings TCP/IP tab IPX/SPX tab AppleTalk tabFor Advanced tab see Other Settings Miscellaneous tab Security Admin Password Access Control DiagnosticsNetwork Settings Support Info USB Settings Other Settings ConfigurationNetwork Statistics Protocol Info Configuration Page Refresh Rate Network Settingson IP addressing A Caution! Configuration toolsSelects the method for the print server to receive its addressingIPX/SPX Settings NDS Context IPX/SPX Frame Type Print Server Name SAP Interval NDS Tree NameJob Poll Interval DLC/LLC settings not on SNMP SettingsAppleTalk settings SNMP settingsUSB Settings USB SettingsSupport Info Other Settings Jetdirect configuration page. How to see the configuration pageLPD Queues tab Miscellaneous tab LPD Queues Example Miscellaneous Settings Miscellaneous Settings10TXFULL 10-Mbps, full-duplex operation Server parameter see following parameterAdmin Password setting SecurityAdmin Password Access Control host access listConfiguration Page DiagnosticsNetwork Statistics Protocol Info Configuration Page Refresh Rate Sample entriesUsing Web Scan Using Web ScanWeb Scan Scanner status messages Document size settings Image type settingsScan download the image ProblemsFor a flatbed with a multi-page document feeder ADF For a multi-page document feeder ADFDocument Size settings If the Email To… button works, but then an error message appearsImage Type document settings For a multi-page document feeder ADFProblems using scan Troubleshooting web scanningImage Format settings Back to start of Web Scan informationProblems using scan preview Problems with availability of scan and e-mailBack to start of troubleshooting web scanning Disabling Web Scan and its alternativeBack to start of Web Scan information Telnet Compatible Web BrowsersBack to start of disabling web scanning Back to start of web scanning Netscape Navigator 4.72-4.75, 6.0 Solaris 2.5x, 2.6, 7 Netscape Navigator 4.7x HP-UXMicrosoft Internet Explorer 5.0 and later Microsoft Internet Explorer 5.0 and later Netscape Navigator 4.7xIP administrative password Security featuresSecurity SNMP v1/v2c - Set Community Name IP host access listTelnet Settings Examples of Access Control SettingsHP Web Jetadmin password NoneHP Web Jetadmin password, SNMP Set Community Name LimitedPasswords set IP administrative password Host access list contains entries Telnet disabledlprm Setting up LPD LPR Printinglpq Line Printer Queues Displays print queues Line Printer Remove Removes jobs from print queuesWindows NT 4.0 LPD setup procedure Windows 2000 LPD setup procedure Setting up LPD on Windows NT/2000 systemsof the initial setup below LPD on Windows NT or 2000 systems LPD on Mac OS systemsWindows NT 4.0 LPD setup procedure A. Installing TCP/IP softwareB. Configuring the networked printer Back to start of entire LPD setup C. Verifying the configurationBack to start of NT 4.0 setup procedure of queues aboveprinter” Windows 2000 LPD setup procedureA. Installing TCP/IP software d. Click Details, and verify that Print Services for Unix B. Configuring the networked printerOther Network File and Print Services Settings, and PrintersBack to start of entire LPD setup Back to start of Windows 2000 setup procedure9. Choose to keep the existing driver, if prompted. Click Next Setting up LPR/LPD on Macintosh systems Reference on queuesSetup procedure A. Assigning an IP addressB. Configuring the Mac OS system Introduction Using FTP PrintingFTP Printing RequirementsFTP Login Data ConnectionCommand CommandsEnding the FTP Session DescriptionExample of an FTP Session ftp cd port1226- Ready 226- Processing job 226 Transfer complete 200 PORT command successful 150 Opening BINARY mode data connection257 /PORT1 is current directory. HP Color LaserJet 4500 ftp bin 31534 bytes sent in 0.04 seconds 788.35 Kbytes/sec ftp quitInterpreting the configuration page Description General Jetdirect InformationMessage StatusMessage Security SettingsUSB Port Information DescriptionFor 310x only Message Network StatisticsTCP/IP Protocol Information Descriptiontemporary value 0.0.0.0 is displayed. After two minutes, a default IP Server Syslog Server Idle Timeout Web Jetadmin URL IPX/SPX Protocol InformationBOOTP/DHCP Server TFTP Server Config File Domain Name DNS Server WINS MessageENSNAP EN802.3 Novell/NetWare Protocol InformationStatus Node Name Primary Frame Type Network Frame Type ENII EN802.2 RcvdAppleTalk Protocol Information MessageError Code and Error MessagesDLC/LLC Protocol Information MessageThere is a network congestion problem Reset or power cycle the print server to enable the new configuration the specified NetWare node name. Use printer installation software, a queues assigned to the print server object. This may be because no Cannot modify the print server password to the value expected by the The NDS tree cannot be located. The message may occur when the file The TFTP server IP address specified for the print server through End of troubleshooting 2000, 2001 Hewlett-Packard CompanyInterpreting the lights on the print server Power/Status light 10 or 100 Link lights USB lightPower/Status Light Light BehaviorBehavior USB LightLight Light BehaviorDetach the USB cable and power cycle the print server unplug it and plug it back in. If the USB LED is green and steady, then the print server is OK. If it is blinking amber, then the print server is faulty Please answer the questions below in the order listed Troubleshooting OverviewIs your print server’s Power/Status light ON solid green? Is your printer ON and ONLINE?Interpreting the configuration page Related topicsCan you print a Jetdirect configuration page? Resetting the print server to factory defaults cold resetIs your printer ON and ONLINE? ON and ONLINE? Does your printer have a control panel display? 2000, 2001 Hewlett-Packard CompanyCheck your printer manual Does the control panel display on your printer show an error message? 2000, 2001 Hewlett-Packard CompanyCheck your printer manual Check your printer manual Is the USB light ON solid green? 2. Check that both the printer and the print server are powered on After checking the items above and making any necessarychanges, is the USB light now ON solid green? 2000, 2001 Hewlett-Packard CompanyUSB OK? USB light ON solid green? What is the state of the USB light? OFF Blinking green Blinking amberUSB light OFF Is the USB light now ON solid green?USB light blinking green Is the USB light now ON solid green?USB light blinking amber Is the USB light now ON solid green?2000, 2001 Hewlett-Packard Company Is the Power/Status light ON solid green? 3. Try a different power module/cable if one is available typical power moduleto power source power connector toPower/Status OK? Power/Status light ON solid green? What is the state of the Power/Status light? OFF Blinking green Blinking amberPower/Status light OFF 2000, 2001 Hewlett-Packard CompanyPower/Status light blinking green Is the power/status light now ON solid green?2000, 2001 Hewlett-Packard Company Power/Status light blinking amber 2000, 2001 Hewlett-Packard CompanyIs one of the link lights ON solid green? Is either the 10 light or the 100 light ON solid green?10/100 link OK? 10 light or 100 light ON solid green? Check the print server’s I/O status Does the page indicate “I/O Card Ready”? 2000, 2001 Hewlett-Packard CompanyI/O card not ready 03 LAN Error EXTERNAL LOOPBACK 08 LAN Error INFINITE DEFERRAL Error messages11 LAN Error RETRY FAULTS 12 LAN Error NO LINKBEAT 03 LAN Error EXTERNAL LOOPBACK 08 LAN Error INFINITE DEFERRAL 11 LAN Error RETRY FAULTS 12 LAN Error NO LINKBEAT Print server OK Link lights OFF Did these steps turn ON one of the link lights?technical support telephone numbers 2000, 2001 Hewlett-Packard CompanyConfiguration page does not print or is unreadable Can you now print a Jetdirect configuration page? information on contacting HP 2000, 2001 Hewlett-Packard CompanyResetting print server to factory defaults cold reset configurationCall HP Browse HPHP Call Centers Israel Asia PacificColombia PortugalNorth America Latin AmericaEurope, Middle East, and Africa Germany France+ 33 01 43 62 34 + 49 0180 52 58 143 24PF/minUnited Arab Can you print a Jetdirect configuration page? Configuration page prints? Configuration page does not print, or is unreadable Can you now print a Jetdirect configuration page? 2000, 2001 Hewlett-Packard CompanyAlso Software, driver, and firmware image upgrades Getting Support and ServiceGetting warranty service HP support by phoneWarranty service for HP Jetdirect 175x and 310x print servers Getting Warranty Service2000, 2001 Hewlett-Packard Company Software, Driver, and Firmware Image Upgrades Limited Warranty Statement Limited Global Warranty Statement and ServiceGetting warranty service Your warranty period HEWLETT-PACKARD LIMITED GLOBAL WARRANTY STATEMENTPage Australia and New Zealand Getting warranty serviceLocal warranty statements ArgentinaService billing out of warranty HP support for warranty serviceService outside the USA Supported networking SpecificationsPhysical specifications Electromagnetic specs Safety statements Regulatory statementsSee network specifications above Environmental specificationsElectrical specifications Physical dimensionsRegulatory statements Electromagnetic specificationsSafety statements USB Downstream power suppliedJapan VCCI Class B AustraliaCanada Korea EMISee Chinese Safety Statement China Chinese Safety Statement2000, 2001 Hewlett-Packard Company Manufacturers Name Model Number J6035A conforms to the following Product SpecificationsDECLARATION OF CONFORMITY Manufacturers Address 8000 Foothills BlvdManufacturers Name conforms to the following Product SpecificationsDECLARATION OF CONFORMITY Manufacturers Address 8000 Foothills Blvd