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HP 310X, 175X manual technical support telephone numbers, 2000, 2001 Hewlett-Packard Company

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HP 310X, 175X manual technical support telephone numbers, 2000, 2001 Hewlett-Packard Company

Contents

Contents 1. Install print server 2. Configure and manage print server5. Limited Warranty for print server 6. Specifications for print serverInstalling the print server 1. Install hardware2. Install software OverviewSteps to install the print server hardware any USB-to-parallel converter any USB cable extender 4. Verify the print server’s LEDsdiagnosing problems Interpreting the configuration page and diagnosing problems Next, install softwareConfiguring and managing the print server on your network Easiest basic configurationProtocols Tools for changing configuration and for managingbelow these FTP instructions Default configuration Resetting the print server to factory defaults cold reset HP Jetdirect Software Solutions Summary HP Install Network Printer Wizard WindowsHP Jetdirect Printer Installer for UNIX HP Web JetadminHP LaserJet Utility for Mac OS HP IP/IPX Printer Gateway for NDPS2000, 2001 Hewlett-Packard Company IPP printing, using Internet Printer Connection Software HP-Supplied SoftwareNote Not applicable to System Requirements HP softwareMicrosoft-Supplied Software Supported Proxies HP softwareWindows 2000 Integrated Software 3. Select Network Printer and click Nextserver does not contain printer drivers, so your system cannot automatically obtain the driver. Click OK to install the printer driver onto your system and follow the instructions on the screen. You may need your printer CD-ROM to install the driver Features HP IP/IPX Printer Gateway for NDPSSystem Requirements Note Not applicable to2000, 2001 Hewlett-Packard Company Installing the Printer Software HP LaserJet Utility for MacOSConfiguring the Printer Verifying Network ConfigurationRenaming the Printer Running the HP LaserJet UtilitySelecting a Zone Selecting Your Printer Testing the Configuration 7. Set Background Printing to ON or OFFTCP/IP Configuration Summary of TCP/IP Configuration Overview of the TCP/IP ProtocolUsing BOOTP and TFTP Using DHCP Using RARP Using the arp and ping commands Using Telnetinformation, see BOOTP/TFTP Linux and UNIX systems For more information, see the bootpd man pageOverview of TCP/IP protocol Internet Protocol IPTransmission Control Protocol TCP User Datagram Protocol UDPIP Address SubnetsNetwork Portion Host PortionDHCP or BOOTP for auto-configuration of TCP/IP services GatewaysDefault Gateway Dynamic Host Configuration Protocol DHCPSyslog Server Description Ways to configure an IP address on the print server Ports for IP access to the Jetdirect print serverBOOTP, DHCP TFTP SNMP FTP Telnet embedded web server LPD IPP toolsInstall Network Printer Wizard Moving the print server to another IP networkUsing BOOTP, TFTP, and DHCP ProceduresSetting up the BOOTP server Setting up the BOOTP server on specific operating systemsbootptab file NetWare BOOTP serversbootptab file parameters tags Windows 2000 or NT serversserver TFTP configuration file TFTP configuration file parametersTCP/IP raw print port parameters TCP/IP access control parameters TCP/IP main parameters TCP/IP print option parametersTFTP Parameter DescriptionTFTP Parameter DescriptionTFTP Parameter DescriptionTFTP Parameter Descriptionslp-config ttl-slp idle-timeout telnet-timeout ews-config tcp-mss tcp-msl telnet-configsnmp-config get-community-name set-community-name auth-trap TFTP Parameteripx-config ipx-unit-name trap-desttrap-dest ip-address community name port number TFTP Parameter0 Disables TFTP ParameterDescription appletalkConfiguring the print server for BOOTP configuration Setting up the DHCP serverChanging the BOOTP/DHCP configuration method TFTP ParameterUnique Identifier box Windows 2000 servers11. Click Close to exit to the Program Manager How the default configuration works Configuring the print server for DHCP configurationChanging the BOOTP/DHCP configuration method BOOTP and DHCP are disabled procedureUsing RARP ping IP address 8. Switch on the print server10. If ping does not respond, see the Troubleshooting section 2000, 2001 Hewlett-Packard CompanyUsing the arp and ping commands Procedurereset Typical Telnet session Setting up an IP routeUsing Telnet Page User interface options ProcedureCommand line interface default procedure Menu interface procedure described in the second column of the Telnet commands and parameters list at the end of this section. Caution Parameter changes are not saved until step 6 below Page Using Telnet to Erase the Existing IP Address Telnet Commands and ParametersUser control commands in Telnet Telnet ParameterGeneral settings for Telnet Telnet ParameterDescription and Values TCP/IP main parameters for Telnetip-config ip subnet-mask default-gw Config Server TFTP Server TFTP Filenamedomain-name dns-svr pri-wins-svr sec-winds-svr smpt-svr TCP/IP print option parameters for TelnetTelnet Parameter 9100-printing ftp-printing ipp-printing lpd-printing banner interlockTCP/IP access control parameters for Telnet TCP/IP raw print port parameters for TelnetTelnet Parameter Description and Valuessyslog-config syslog-svr syslog-max syslog-priority syslog-facility slp-config ttl-slp idle-timeout telnet-timeoutcold-reset ews-config tcp-mss tcp-msl TCP/IP diagnostics parameters for TelnetLast Config IP TCP Conns Refused TCP Access Denied DHCP Lease Time Telnet ParameterTelnet Parameter Enables or disables SNMP operation on the print server 0 DisablesDescription and Values ipx-config ipx-unitname Address ipx-frametype ipx-sapinterval IPX/SPX parameters for TelnetTelnet Parameter ipx-nds-tree ipx-nds-context ipx-job-poll ipx-banner ipx-eojEnables or disables DLC/LLC protocol operation on the print server dlc/llc-config0 Disables AppleTalk parameters for Telnetscan-config scan-idle-timeout scan-email-config MFP-config usb-modeTelnet Parameter Support parameters for TelnetDescription and Values Using the embedded web server Viewing the embedded web serverDirectory of pages and features in the embedded web server IP addressingHome tab Device Info Scan Networking tab Configuration Pages and featuresNetwork Settings Support Info Home tab Home page USB Settings Other Settings Security Admin Password Access ControlDiagnostics Network Statistics Protocol Info Configuration Page Refresh RateNetworking tab Graphic of home pageJetdirect Home page parameters addressingConfiguration Network Settings TCP/IP tab IPX/SPX tab AppleTalk tab For Advanced tab see Other SettingsSupport Info USB Settings Other Settings LPD Queues tab Miscellaneous tab Security Admin Password Access Control DiagnosticsConfiguration Network Statistics Protocol Info Configuration Page Refresh RateNetwork Settings Support Info USB Settings Other Settings Network SettingsA Caution! Configuration tools Selects the method for the print server to receive itson IP addressing addressingIPX/SPX Settings NDS Context IPX/SPX Frame Type Print Server Name SAP Interval NDS Tree NameJob Poll Interval SNMP Settings AppleTalk settingsDLC/LLC settings not on SNMP settingsUSB Settings USB SettingsSupport Info Other Settings Jetdirect configuration page. How to see the configuration pageLPD Queues tab Miscellaneous tab LPD Queues Example Miscellaneous Settings Miscellaneous Settings10TXFULL 10-Mbps, full-duplex operation Server parameter see following parameterSecurity Admin PasswordAdmin Password setting Access Control host access listDiagnostics Network Statistics Protocol Info Configuration Page Refresh RateConfiguration Page Sample entriesUsing Web Scan Web ScanUsing Web Scan Scanner status messages Document size settings Image type settingsProblems For a flatbed with a multi-page document feeder ADFScan download the image For a multi-page document feeder ADFIf the Email To… button works, but then an error message appears Image Type document settingsDocument Size settings For a multi-page document feeder ADFTroubleshooting web scanning Image Format settingsProblems using scan Back to start of Web Scan informationProblems using scan preview Problems with availability of scan and e-mailBack to start of troubleshooting web scanning Disabling Web Scan and its alternativeBack to start of Web Scan information Telnet Compatible Web BrowsersBack to start of disabling web scanning Back to start of web scanning Netscape Navigator 4.7x HP-UX Microsoft Internet Explorer 5.0 and laterNetscape Navigator 4.72-4.75, 6.0 Solaris 2.5x, 2.6, 7 Microsoft Internet Explorer 5.0 and later Netscape Navigator 4.7xIP administrative password Security featuresSecurity SNMP v1/v2c - Set Community Name IP host access listTelnet Examples of Access Control Settings HP Web Jetadmin passwordSettings NoneLimited Passwords set IP administrative passwordHP Web Jetadmin password, SNMP Set Community Name Host access list contains entries Telnet disabledSetting up LPD LPR Printing lpq Line Printer Queues Displays print queueslprm Line Printer Remove Removes jobs from print queuesSetting up LPD on Windows NT/2000 systems of the initial setup belowWindows NT 4.0 LPD setup procedure Windows 2000 LPD setup procedure LPD on Windows NT or 2000 systems LPD on Mac OS systemsWindows NT 4.0 LPD setup procedure A. Installing TCP/IP softwareB. Configuring the networked printer C. Verifying the configuration Back to start of NT 4.0 setup procedureBack to start of entire LPD setup of queues aboveprinter” Windows 2000 LPD setup procedureA. Installing TCP/IP software B. Configuring the networked printer Other Network File and Print Servicesd. Click Details, and verify that Print Services for Unix Settings, and PrintersBack to start of entire LPD setup Back to start of Windows 2000 setup procedure9. Choose to keep the existing driver, if prompted. Click Next Setting up LPR/LPD on Macintosh systems Reference on queuesSetup procedure A. Assigning an IP addressB. Configuring the Mac OS system Using FTP Printing FTP PrintingIntroduction RequirementsFTP Login Data ConnectionCommands Ending the FTP SessionCommand DescriptionExample of an FTP Session ftp cd port1200 PORT command successful 150 Opening BINARY mode data connection 257 /PORT1 is current directory. HP Color LaserJet 4500 ftp bin226- Ready 226- Processing job 226 Transfer complete 31534 bytes sent in 0.04 seconds 788.35 Kbytes/sec ftp quitInterpreting the configuration page General Jetdirect Information MessageDescription StatusSecurity Settings USB Port InformationMessage DescriptionFor 310x only Network Statistics TCP/IP Protocol InformationMessage Descriptiontemporary value 0.0.0.0 is displayed. After two minutes, a default IP IPX/SPX Protocol Information BOOTP/DHCP Server TFTP Server Config File Domain Name DNS Server WINSServer Syslog Server Idle Timeout Web Jetadmin URL MessageNovell/NetWare Protocol Information Status Node Name Primary Frame Type Network Frame Type ENII EN802.2ENSNAP EN802.3 RcvdAppleTalk Protocol Information MessageError Messages DLC/LLC Protocol InformationError Code and MessageThere is a network congestion problem Reset or power cycle the print server to enable the new configuration the specified NetWare node name. Use printer installation software, a queues assigned to the print server object. This may be because no Cannot modify the print server password to the value expected by the The NDS tree cannot be located. The message may occur when the file The TFTP server IP address specified for the print server through End of troubleshooting 2000, 2001 Hewlett-Packard CompanyPower/Status light 10 or 100 Link lights USB light Power/Status LightInterpreting the lights on the print server Light BehaviorUSB Light LightBehavior Light BehaviorDetach the USB cable and power cycle the print server unplug it and plug it back in. If the USB LED is green and steady, then the print server is OK. If it is blinking amber, then the print server is faulty Troubleshooting Overview Is your print server’s Power/Status light ON solid green?Please answer the questions below in the order listed Is your printer ON and ONLINE?Related topics Can you print a Jetdirect configuration page?Interpreting the configuration page Resetting the print server to factory defaults cold resetIs your printer ON and ONLINE? ON and ONLINE? Does your printer have a control panel display? 2000, 2001 Hewlett-Packard CompanyCheck your printer manual Does the control panel display on your printer show an error message? 2000, 2001 Hewlett-Packard CompanyCheck your printer manual Check your printer manual Is the USB light ON solid green? After checking the items above and making any necessary changes, is the USB light now ON solid green?2. Check that both the printer and the print server are powered on 2000, 2001 Hewlett-Packard CompanyUSB OK? USB light ON solid green? What is the state of the USB light? OFF Blinking green Blinking amberUSB light OFF Is the USB light now ON solid green?USB light blinking green Is the USB light now ON solid green?USB light blinking amber Is the USB light now ON solid green?2000, 2001 Hewlett-Packard Company Is the Power/Status light ON solid green? typical power module to power source3. Try a different power module/cable if one is available power connector toPower/Status OK? Power/Status light ON solid green? What is the state of the Power/Status light? OFF Blinking green Blinking amberPower/Status light OFF 2000, 2001 Hewlett-Packard CompanyPower/Status light blinking green Is the power/status light now ON solid green?2000, 2001 Hewlett-Packard Company Power/Status light blinking amber 2000, 2001 Hewlett-Packard CompanyIs one of the link lights ON solid green? Is either the 10 light or the 100 light ON solid green?10/100 link OK? 10 light or 100 light ON solid green? Check the print server’s I/O status Does the page indicate “I/O Card Ready”? 2000, 2001 Hewlett-Packard CompanyI/O card not ready 03 LAN Error EXTERNAL LOOPBACK 08 LAN Error INFINITE DEFERRAL Error messages11 LAN Error RETRY FAULTS 12 LAN Error NO LINKBEAT 03 LAN Error EXTERNAL LOOPBACK 08 LAN Error INFINITE DEFERRAL 11 LAN Error RETRY FAULTS 12 LAN Error NO LINKBEAT Print server OK Link lights OFF Did these steps turn ON one of the link lights?technical support telephone numbers 2000, 2001 Hewlett-Packard CompanyConfiguration page does not print or is unreadable Can you now print a Jetdirect configuration page? information on contacting HP 2000, 2001 Hewlett-Packard CompanyResetting print server to factory defaults cold reset configurationCall HP Browse HPHP Call Centers Asia Pacific ColombiaIsrael PortugalNorth America Latin AmericaEurope, Middle East, and Africa France + 33 01 43 62 34Germany + 49 0180 52 58 143 24PF/minUnited Arab Can you print a Jetdirect configuration page? Configuration page prints? Configuration page does not print, or is unreadable Can you now print a Jetdirect configuration page? 2000, 2001 Hewlett-Packard CompanyGetting Support and Service Getting warranty serviceAlso Software, driver, and firmware image upgrades HP support by phoneWarranty service for HP Jetdirect 175x and 310x print servers Getting Warranty Service2000, 2001 Hewlett-Packard Company Software, Driver, and Firmware Image Upgrades Limited Global Warranty Statement and Service Getting warranty service Your warranty periodLimited Warranty Statement HEWLETT-PACKARD LIMITED GLOBAL WARRANTY STATEMENTPage Getting warranty service Local warranty statementsAustralia and New Zealand ArgentinaService billing out of warranty HP support for warranty serviceService outside the USA Specifications Physical specificationsSupported networking Electromagnetic specs Safety statements Regulatory statementsEnvironmental specifications Electrical specificationsSee network specifications above Physical dimensionsElectromagnetic specifications Safety statementsRegulatory statements USB Downstream power suppliedAustralia CanadaJapan VCCI Class B Korea EMISee Chinese Safety Statement China Chinese Safety Statement2000, 2001 Hewlett-Packard Company Model Number J6035A conforms to the following Product Specifications DECLARATION OF CONFORMITYManufacturers Name Manufacturers Address 8000 Foothills Blvdconforms to the following Product Specifications DECLARATION OF CONFORMITYManufacturers Name Manufacturers Address 8000 Foothills Blvd