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HP 310X, 175X manual Technical support telephone numbers

Models: 175X 310X

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Troubleshooting Specs Install Error codes Password Disables Default Enables Login Warranty Easiest basic configuration Diagnosing problems

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technical support telephone numbers.

©2000, 2001 Hewlett-Packard Company

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HP 310X, 175X manual Technical support telephone numbers

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Contents

Contents Users Guide Install software Install hardwareOverview Steps to install the print server hardware Page Diagnosing problems Next, install software Configuring and managing the print server on your network Easiest basic configuration Tools for changing configuration and for managing Protocols These FTP instructions Default configuration Resetting the print server to factory defaults cold reset HP Jetdirect Software Solutions Summary Operating Environment Function HP IP/IPX Printer Gateway for Ndps HP-Supplied Software IPP printing, using Internet Printer Connection SoftwareSystem Requirements HP software Supported Proxies HP software Microsoft-Supplied SoftwareWindows 2000 Integrated Software 2000, 2001 Hewlett-Packard Company HP IP/IPX Printer Gateway for FeaturesSystem Requirements 2000, 2001 Hewlett-Packard Company Installing the Printer Software HP LaserJet Utility for MacOS Configuring the Printer Verifying Network ConfigurationRenaming the Printer Running the HP LaserJet Utility Selecting a Zone Selecting Your Printer Testing the Configuration Set Background Printing to on or OFF TCP/IP Configuration IntroductionPage Overview of TCP/IP protocol Internet Protocol IPTransmission Control Protocol TCP User Datagram Protocol UDP IP Address Subnets Dhcp or Bootp for auto-configuration of TCP/IP services Gateways Syslog Server Description Ways to configure an IP address on the print server Ports for IP access to the Jetdirect print server Moving the print server to another IP network Procedures Setting up the Bootp server Bootptab file Server Tftp configuration file Tftp configuration file parameters Tftp Parameter Default Allows multiple connections Snmp-config Get-community-name Set-community-name Auth-trap Command format is Disables Configuring the print server for Bootp configuration Setting up the Dhcp server Windows 2000 servers Configuring the print server for Dhcp configuration Changing the BOOTP/DHCP configuration method Procedure Using Rarp Ping IP address Using the arp and ping commands Procedure Reset Using Telnet Page Procedure Command line interface default procedure Menu interface procedure Save exit quit Page Using Telnet to Erase the Existing IP Address User control commands in Telnet General settings for Telnet TCP/IP main parameters for TelnetPage TCP/IP print option parameters for Telnet TCP/IP raw print port parameters for Telnet TCP/IP access control parameters for TelnetTCP/IP other parameters for Telnet Page TCP/IP diagnostics parameters for Telnet Snmp parameters for Telnet Format is IPX/SPX parameters for Telnet DLC/LLC parameters for Telnet AppleTalk parameters for TelnetOther parameters for Telnet Disables Default Enables Support parameters for Telnet Using the embedded web server Pages and features Home tab Home Networking tab For Advanced tab see Other Settings Configuration On IP addressing IPX/SPX Settings Not on Snmp Settings Support Info Other Settings LPD Queues Page Miscellaneous Settings Server parameter see following parameter Security Diagnostics Web Scan Scan download the image Scanner status Troubleshooting web scanning Problems using scan preview Disabling Web Scan and its alternative Compatible Web Browsers 2000, 2001 Hewlett-Packard Company IP administrative password Security featuresSecurity Snmp v1/v2c Set Community Name IP host access listTelnet Examples of Access Control Settings HP Web Jetadmin passwordNone Low Limited Setting up LPD LPR Printing Lprm Setting up LPD On Windows NT/2000 systems Reference on queues Windows NT 4.0 LPD setup procedure Installing TCP/IP software Configuring the networked printer You may be automatically prompted for the TCP/IP Verifying the configuration Queues above Windows 2000 LPD setup procedure Printer Select and enable 2000, 2001 Hewlett-Packard Company Setting up LPR/LPD on Macintosh systems Reference on queues Setup procedure Assigning an IP address Configuring the Mac OS system FTP Printing FTP Login Commands Example of an FTP Session 2000, 2001 Hewlett-Packard Company Interpreting the configuration General Jetdirect Information USB Port Information For 310x only Network Statistics For your network IPX/SPX Protocol Information Novell/NetWare Protocol Information AppleTalk Protocol Information DLC/LLC Protocol Information Re-attach the power module connector on the print server. If Values NetWare utility such as PCONSOLE, or another tool to create NetWare print server is running, and restart it if necessary Print server Exists Specifying a single node. Check your Tftp configuration file End of troubleshooting Interpreting the lights on the print server Power/Status Light10 or 100 Link Lights USB Light Light Description Behavior 2000, 2001 Hewlett-Packard Company Troubleshooting Overview Related topics Is your printer on and ONLINE? On and ONLINE? Does your printer have a control panel display? Check your printer manual USB Check your printer manual Check your printer manual Is the USB light on solid green? 2000, 2001 Hewlett-Packard Company USB OK? USB light on solid green? What is the state of the USB light? USB light OFF Is the USB light now on solid green? USB light blinking green USB light blinking amber 2000, 2001 Hewlett-Packard Company Is the Power/Status light on solid green? Typical power module Power/Status OK? Power/Status light on solid green? What is the state Power/Status light? Power/Status light OFF Power/Status light blinking green Is the power/status light now on solid green? 2000, 2001 Hewlett-Packard Company Power/Status light blinking amber Is one of the link lights on solid green? 10/100 link OK? Light or 100 light on solid green? Check the print server’s I/O status Does the page indicate I/O Card Ready? Card not ready Error messages LAN Error External Loopback LAN Error Infinite Deferral LAN Error Retry Faults LAN Error no Linkbeat Print server OK Link lights OFF Did these steps turn on one of the link lights? Technical support telephone numbers Configuration page does not print Or is unreadable Can you now print a Jetdirect configuration page? Information on contacting HP Resetting print server to factory defaults cold reset Browse HP Asia Pacific Latin America North America Europe, Middle East, and Africa Page 2000, 2001 Hewlett-Packard Company Can you print a Jetdirect configuration page? Configuration page prints? Configuration page does not print, or is unreadable Can you now print a Jetdirect configuration page? WWW HP support online HP support by phoneWWW HP user forums Getting Warranty Service Software, Driver, and Firmware Image Upgrades Limited Global Warranty Statement and Service HEWLETT-PACKARD Limited Global Warranty StatementPage Local warranty statements Australia and New ZealandArgentina México Service billing out of warranty HP support for warranty serviceService outside the USA Physical specifications SpecificationsSupported networking Environmental specifications Electrical specifications Safety statements Electromagnetic specificationsRegulatory statements Australia China Chinese Safety Statement Declaration of Conformity Declaration of Conformity

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