HP Manager Software manual Verify that the service is running on the server

Connecting to 3WXM Services 483

If the Open Network Plan option is selected and this is the first time you are accessing the server from this client, 3WXM Services opens a new (blank) network plan.

8Click Next.

If the Certificate Check dialog is displayed, click Accept. (For more certificate options, see the next section, “Certificate Check”.)

If the Finish button does not become available, read the last message in the message area of the page to determine why the service could not be reached. Here are common error messages and suggestions for troubleshooting them:

„ Unable to connect to address: ip-addr:tcp-port-number

Verify that the service is running on the server.

„Connection error for address: ip-addr:tcp-port-number

Verify that the service has been started. If the service is running, verify that the certificate on the server is still valid (for example, is not out of date).

„HTTP 403: Forbidden

This message can indicate that remote access to the monitoring service is not allowed, or that the username and password are invalid.

„If you are trying to access the monitoring service from another machine, access the service from the machine where it is installed and enable remote access to the service. (See “Verifying that the 3WXM Client is Receiving Service Data” on page 485.)

„If remote access is enabled or is not the problem, ask the administrator for a username and password.

Certificate Check When the 3WXM client connects to 3WXM Services, the client checks the certificate presented by 3WXM Services to ensure that the certificate is valid. The certificate is in a key store file on the server.

The default key store file is .services_keystore. This file contains a self-signed certificate for 3WXM Services. You can use this certificate if desired or you can configure the service to use a different key store file containing a different certificate. (See “Verifying that the 3WXM Client is Receiving Service Data” on page 485.)