SOLVING PROBLEMS

ERROR CODES

ERROR CODES

Fax machines use a telephone line. The same types of problems you experience while making phone calls (such as noisy lines, crosstalk, disconnection during conversation, weak signals) also occur with faxing. Telephone callers can deal with the problems themselves (for example, by speaking a bit louder), but fax machines cannot. Therefore some errors and line fails are to be expected.

When an error occurs, an error report is printed. This report includes an error code. The following table lists common error codes and a few of the possible causes. If any of these or any other error codes are persistent and the machine does not work properly, contact a service technician.

Note: When an error occurs, it does not mean that you are doing anything wrong or that your machine needs service. Only if the problem persists should you call your service representative.

Code

Possible Cause

 

 

0-01

Printer empty or jammed at the other end

 

 

0-04

Faulty machine at the other end

 

 

Poor line condition

 

 

 

 

 

0-05

Poor line condition

 

 

0-06

Incompatible or faulty terminal at the other end

 

 

Poor line condition

 

 

 

 

 

 

The facsimile machine that you were sending to disconnected during the call,

 

 

0-07

either due to noisy phone lines, a paper jam or because it ran out of paper.

 

 

 

Resend the page.

 

 

 

The machine at the other end received the page that you sent but it had errors on

 

 

0-08

the page. You may want to resend the page in question.

 

 

The other party’s memory could also be full. Contact the other party and ask them

 

 

 

 

 

 

to make room in their memory for your message.

 

 

0-14

Same as for code 0-06

 

 

 

 

0-15

The other party does not have the confidential or transfer function.

 

 

The other party’s memory may be full.

 

PROBLEMS

 

SOLVING

0-16

Same as for code 0-04

 

 

0-20

Poor line condition

 

 

0-21

Same as for code 0-04

 

 

0-22

You have just received a fax message, but there were problems because of poor

 

 

line condition. Ask the other party to resend.

 

 

 

 

 

0-23

Same as for code 0-22

 

 

 

 

 

The memory may be full, and there may be a problem with your printer, such as a

 

 

 

jam or running out of paper or toner. Wait for some space to appear in the memory,

 

 

0-24

then solve the problem with your printer.

 

 

 

If the memory was not full, substitute reception may have been disabled; switch

 

 

 

substitute reception on using digit 0 of user parameter switch 05.

 

 

0-70

There is a problem with the network or with the machine at the other end.

 

 

1-00

Document jam

 

 

Improperly inserted document

 

 

 

 

 

1-01

Document length exceeded the maximum limit

 

 

Same as for code 1-00

 

 

 

 

 

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Ricoh FAX5600L manual 225, Error Codes