Troubleshooting, When Stored Files Cannot Be Accessed | Savin 2045e

Appendix

Troubleshooting

This section contains advice on what to do if you have problems scanning an original, or if the network delivery scanner or e-mail function does not work. Various messages that may appear on the control panel or client computer are listed, along with causes and solutions.

When Scanning Is Not Performed as Expected

Problems	Causes and solutions

No image results from scan-	The original was placed with the front and back reversed.
ning.	When the original is placed directly on the exposure glass, the
	side to be scanned must face down. When the original is fed via
	the ADF, the side to be scanned must face up. See p.35 “Setting
	Originals”.

The image is distorted or out	• The original was moved during scanning. Do not move the
of position.	original during scanning.
	• The original was not pressed flat against the exposure glass.
	Make sure that the original is pressed flat against the expo-
	sure glass.

The scanned image is dirty.	The exposure glass or the exposure glass cover is dirty. Clean
	these parts. See General Settings Guide.

The scanned image is upside	The original was placed upside down. Place the original in the
down.	correct orientation.
	See p.35 “Setting Originals”.

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When the Delivery Function Does Not Work

Problems	Causes and solutions

The delivery scanner func-	• If the network TWAIN scanner screen appears when the ma-
tion screen is not displayed.	chine is switched to scanner mode, press [Exit] to switch to
	the network delivery scanner screen.
	• If the display does not switch from network TWAIN scanner
	to network delivery scanner, the delivery scanner settings
	are not correct. See p.13 “Scanner Features”, and then make
	the appropriate settings.

When Stored Files Cannot Be Accessed

Problems	Causes and solutions

The stored file is locked and	The stored file with the protecting function is locked because the
is not accessible.	wrong password was entered ten times. For information about
	how to unlock the file, see “8. Security” General Settings Guide.

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Savin 2045e Troubleshooting, When Scanning Is Not Performed as Expected, When the Delivery Function Does Not Work, 104

Contents

Printer/Scanner Unit Type 2045e EN USA B654-8707 Introduction Means Power ON. c means Stand by Manuals for This Machine Manuals for DeskTopBinder V2 Lite Manuals for ScanRouter V2 LiteOther manuals Table of Contents Checking the Status of E-mail Preparation for Sending by E-mailSending Scan File by E-mail Preparation for Sending by Scan to Folder 114 Troubleshooting 104Specifications 113 102Page How to Read This Manual SymbolsNames of Major Options Page This machine OutlineMail Mail server Scan to Folder Client computerLdap server Document Server This machine Client computer Network Delivery Scanner Delivery server Network Twain Scanner Control Panel Clear/Stopkey Startkey Display Contents Using as a network delivery scanner Using as a network Twain scanner Network Scanner Initial Scanner Setup Scanner FeaturesScan Settings Destination List Settings Send Settings Setting procedure Change the settingPress the item to be set Scan Settings Default Scan SettingsWait Time for Next Orig. Exposure Glass Wait Time for Next Originals Sadf If Continuous Wait is selected Original Feed Type Priority Original SettingMixed Original Sizes Priority Original Orientation Priority Change Initial Mode Selecting a custom sizeEnter the scan size area with the number keys Destination List Display Priority Destination List SettingsUpdate Delivery Server Destination List Select Title File Type Priority Send SettingsTwain Standby Time Compression Black & White Compression Gray Scale Divide & Send E-mail Senders Name DefaultMax. E-mail Size Mail Information Language Storing a Program Change Initial Mode in Scanner Fea- turesPrograms Press Register Changing a Stored Program Recalling a ProgramDeleting a Program Changing the program name Installing Software Auto Run Program Installation Sequence Software for Using a Network Twain Scanner Select a setup language, and then click OKClick Twain Driver Software for Using the Network Delivery Scanner Function Click the key of the software to be installedSelect a language, and then click OK List of files DeskTopBinder V2 LiteSoftware Supplied on CD-ROM Click DeskTopBinder V2 Lite Type2045e Twain Driver File storage folderSystem requirements DeskTopBinder V2 Lite Software installed with DeskTopBinder V2 Lite ScanRouter V2 Lite Software installed with ScanRouter V2 Lite Preparations for Use as a Network Scanner Specifying original orientation and setting originals Placing Originals Setting Originals Lift the exposure glass cover or the ADF Placing in the Auto Document Feeder Originals that can and cannot be Placed in the ADF When placing the top edges of the originals first ADF placement orientation Height Original Orientation and Scan Area Max. E-mail Size of Scanner Features One-sided original/Two-sided original selectionBatch/SADF selection Orientation selection For a Network Twain ScannerMixed size selection Open the Scanner Properties dia- log box When using the exposure glass Scanning Originals in Several TimesSpecifying a time limit for additional originals Select Sadf in Original Feed Type When using the ADFOriginals Select Batch for Original Feed Type After all originals are scanned, press the #key Sending Scan File by E-mail Preparation for Sending by E-mail Manual Input Mail ScreenRegistration No Attach Senders Name Subject/Mes- sage File Type Making the settings individually Procedure for Sending E-mailRecalling stored scan settings Press Scan Settings When selecting a destination from the list Press Switch Destination List Press E-mailBcc Reference Press Registration No Using a registration number to select a destinationManual entry of an e-mail address Press Manual Input Searching to select a destination from the Destination List Searching to select a destination from the Ldap server Fuzzy Search a vague ref Press File Type Checking selected destinationsSelect the file type if necessary Press File Type Press File Name Press Attach Senders Name When selecting a sender from the listUsing a registration number to specify a sender name Select the sender Enter part of the sender name Searching to select a senderPress User Dest. Name Press OK Select the sender Select a subject Urgent Press OK Specify a subject if necessaryPress Subject/Message Press Attach Subject Enter the subject New prod- uct appearance When selecting a message from the list Manual entry of a messagePress Subject/Message Press E-mail Message Simultaneous Storage and Sending by E-mail Press Store File Checking the Status of E-mail Items that can be checked Sending Scan File by Scan to Folder Preparation for Sending by Scan to Folder Scan to Folder Screen Scan to Folder iconEnter Destination Procedure for Sending by Scan to Folder Sending Scan File by Scan to Folder When selecting a destination folder from the list Specify the destination folderTo select more destination folders, repeat step B Enter the path for the folder Using a registration number to select a destination folderPress Enter Destination Enter the user name Press OK Specifying a folder in the FTP server Press Connection Test To enter more destinations, re- peat steps a to Q Select the client computer that has the destination folder Enter a password Press OK twiceSearching to select a destination folder from the network Select the destination folder Enter part of the destination folder name Press OK Select a destination folderEnter a file name Press Exit Select the sender Press OK Select a sender if necessary Press Exit Press OK Sending by Scan to Folder Press OK Press the Startkey Checking the Status of Scan to Folder Sending Scan File by Scan to Folder Using the Document Server Function Storing Files Press the Programkey Select a user program of scan settings Storage ProcedureMaking settings individually Press OK Make the settings for storing scan files Press Store Only Specifying file informationSpecifying a user name Press User Name Specifying a password Press PasswordSpecifying a file name Viewing a List of Stored Files List of stored files is dis- playedPress Select Stored File Press Manage/Delete File Viewing the List Viewing a list of stored files in DeskTopBinder V2 Lite Manage/Delete FileSend Searching by file name Searching for FilesSearching by user name Enter the file name to search for Select a file to be sent or deliv- ered To select multiple files, repeat step B Deleting Files Displaying and Downloading Stored Files Using a Web BrowserManaging Stored Files Select the file to be deleted Press Change User Name Changing File InformationChanging the user name Select the new user name User names shown here Changing the file name Changing the passwordPress Change Password Press Change File Name Using the Network Delivery Scanner Function Preparation for Delivering Network delivery scanner icon Switch Destination List/ SearchNetwork Delivery Scanner Screen Attach Senders Name Subject/Mes- sage Delivery Procedure Delivering Scan File Press Switch Destination List Press Delivery Server Press Search Address Book Press Search by Dest. Name Searching to select a destinationManual entry of a destination Enter part of the destination name Enter the destination Press OK To enter more destinations, re- peat steps a to CSpecify the sender scan file de- livery source if necessary Press the 7 key, and then press the #key Select a sender Press Exit Press OK Specify a subject if necessaryPress a subject Urgent Simultaneous Storage and Delivery Checking the Status of Delivery Using the Network Twain Scanner Function Preparation for Using the Network Twain Scanner Scanning Originals Click Scanner Settings on the Tools menuButton in Mode Click Select Scanner Driver Click Preview When you want to configure the scanning areaEditing and printing scan files Click Close Automatic Tilt Correction Scanning Mode RegistrationFunctions of the Twain Driver Printing to the Image Relationship between Resolution and File Size When Gray Scale is selected as the Scan Type When Using as a Network Twain Scanner 100 When Gray Scale is selected as the Colors/ Gradations 101 102 103 Mail Scan to Folder Delivery Server When the Delivery Function Does Not Work TroubleshootingWhen Scanning Is Not Performed as Expected When Stored Files Cannot Be Accessed When an Error Message Appears on the Control Panel 105 106 Failed. Check the server status 107 Characters for the path 108 Scanned data will be deleted 109 Cannot change user name When an Error Message Appears on the Client Computer 110 Power is on 111 112 No response from the scanner Specifications 113 Index 114 115 116