Troubleshooting

When an Error Message Appears on the Control Panel

Note

rIf an error message that is not included in this section appears, turn off the main power switch of the machine, and then turn it on again. If the message still appears, note the content of the message and the error number (if listed in the table), and contact your service representative. For information about how to turn off the main power switch, see General Settings Guide.

Message

Causes and solutions

 

 

Cannot cancel sending certain

Only files in waiting can be canceled.

file(s). To confirm the result, check

Files with a delivery status of suc-

[Scanned Files Status].

cessful or other result cannot be can-

 

celed.

 

 

Cannot detect original size. Select

• Place the original correctly.

scan size.

• Specify the scan size.

 

• When placing an original directly

 

on the exposure glass, the lift-

 

ing/lowering action of the ADF

 

triggers the automatic original

 

size detection process. Lift the

 

ADF by more than 30 degrees.

Cannot enter

manually more than nnn

When there are nnn or more destina-

destinations

at the same time.

tions for a delivery or an e-mail, split

Note

 

the destinations into two or more

 

groups.

r“nnn” in the message represents changeable number.

Cannot find the specified path. Please

Check whether the computer name

check the settings.

and the folder name for the destina-

 

tion are correct.

 

 

Cannot log on with the entered user

Make settings correctly for the user

name or password.

name and the password for the au-

 

thentication.

 

 

Cannot select over 30 files at the

To deliver more than 31 stored files,

same time.

divide the files and perform the op-

 

eration several times.

 

 

Cannot specify more than 500 destina-

When there are 500 or more destina-

tions at the same time.

tions for a delivery or an e-mail, split

 

the destinations into two or more

 

groups.

 

 

Cannot specify more than 50 folders at

When there are 50 or more destina-

the same time.

tions for Scan to Folder, split the des-

 

tinations into two or more groups.

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