Troubleshooting

 

 

 

 

 

 

Message

Causes and solutions

 

 

 

 

 

 

Selected file is currently in use.

The user name of a file that is being

 

 

Cannot change user name.

edited with DeskTopBinder V2

 

 

 

Lite/Professional or that is waiting

 

 

 

for delivery cannot be changed. Try

 

 

 

the operation again after editing is

 

 

 

finished or delivery is canceled.

 

 

 

 

 

 

Selected file is currently in use.

A file that is being edited with Desk-

 

 

Cannot delete it.

TopBinder V2 Lite/Professional or

 

 

 

that is waiting for delivery cannot be

 

 

 

deleted. Try the operation again after

 

 

 

editing is finished or delivery is can-

 

 

 

celed.

 

 

 

 

 

 

Sender's name is not selected. Please

A sender's name should be specified

 

 

specify sender's name.

before sending e-mail. Send e-mail

 

 

 

after specifying the sender's name.

 

 

 

 

 

 

Sending the data has failed. The data

A network error has occurred and a

 

 

will be resent later.

file was not sent correctly. Wait until

 

 

 

sending is retried automatically after

 

 

 

the preset interval. If the sending

 

 

 

fails again, consult the network ad-

 

 

 

ministrator.

 

 

 

 

 

 

Sending the data has failed. To con-

While a file was being sent, a net-

 

 

firm the result, check [Scanned Files

work error occurred and the file

 

 

Status].

could not be sent correctly. Try the

 

 

 

operation once more.

 

 

 

If the message is still shown, the net-

 

 

 

work may be crowded. Consult the

 

 

 

network administrator.

 

 

 

If multiple files were sent, use the

 

 

 

Scanned Files Status screen to check

 

 

 

 

 

 

 

for which file the problem occurred.

9

 

 

 

 

See p.58 “Checking the Status of E-

 

 

 

 

 

 

mail”, p.71 “Checking the Status of

 

 

 

Scan to Folder”, or p.94 “Checking

 

 

 

the Status of Delivery”.

 

 

 

If there is not enough free hard disk

 

 

 

space in the client computer, gain the

 

 

 

enough free hard disk space.

 

 

 

 

 

 

The destination list has been updated.

A specified destination or sender's

 

 

Specified destination(s) or sender's

name was cleared when the destina-

 

 

name has been cleared.

tion list in the delivery server was

 

 

 

updated. Specify the destination or

 

 

 

sender's name again.

 

 

 

 

 

 

The E-mail address entered is not cor-

Make sure the e-mail address is cor-

 

 

rect. Please re-enter.

rect, and then enter it again.

 

 

 

 

 

 

109

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Image 119
Savin 2045e appendix 109, Cannot change user name