Troubleshooting

Message

Causes and solutions

 

 

[Cannot find the scanner. Check if the scanner main

• Check whether the main power switch

power is on.]

of the machine is turned off.

 

• Check whether the machine is connect-

 

ed to the network correctly.

 

• Deselect the personal firewall function

 

of the client computers.

 

 

[Cannot specify any more scanning area.]

The maximum number of scanning areas

 

that can be stored is 99. Delete unneeded

 

scanning area.

 

 

[Clear Misfeed(s) in ADF.]

Remove the originals jamming. When the

 

originals are misfed, place them again.

 

Check whether the originals are proper to

 

be scanned by the machine.

 

 

[Cannot add any more scanning mode.]

Check whether the client computer can use

 

the TCP/IP protocol.

 

 

[Error has occurred in the scanner.]

Check whether the scanning settings made

 

with the application exceed the setting

 

range of the machine.

 

 

[Error has occurred in the scanner driver.]

• Check whether the network cable is

 

connected correctly to the client compu-

 

ter.

 

• Check whether the Ethernet board of

 

the client computer is recognized cor-

 

rectly by Windows.

 

• Check whether the client computer can

 

use the TCP/IP protocol.

 

 

[Fatal error has occurred in the scanner.]

An recoverable error has occurred in the

 

machine. Call your service representative.

 

 

[Insufficient memory. Close all other applications, then

Close all the unnecessary applications run-

restart scanning.]

ning on the client computer.

 

 

[Insufficient memory. Reduce the scanning area.]

• Reset the scan size.

 

• Lower the resolution.

 

• Set with no compression. See p.21

 

“Send Settings”.

Note

r “The Relationship between the Resolu- tion and the Scanning Area” chart in Help for halftone scanning might not al- ways apply. Scanning cannot be per- formed if large values are set for brightness when using halftone or high resolution.

r When a paper misfeed occurs in the ma- chine during printing, scanning cannot be performed. In this case, after the mis- fed paper has been removed, proceed with scanning.

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Image 121
Savin 2045e appendix 111, Power is on