REPORTS & LOGS

Spam Messages

4

SPAM MESSAGES

Spam Messages archives all spam messages caught by RiskFilter. This enables you to perform a variety of tasks on the messages which include: query, delete, release, download, reprocess, add to a white list, specify as ‘not spam’ and forward specified messages.

Figure 4 - 15 Querying Spam Messages Report

MANAGING SPAM MESSAGES

To manage your spam messages:

1Select Spam Messages from the Reports and Logs tab.

2Select the domain name you want to query from the Domain drop-down list box. This list will show the default of All domains as well as any other domains that you have defined in System Settings > Receive Settings > Relay Control.

3Select the query date from the Messages for drop-down list box. By default Past 24 hours is displayed. If you select a specified date range, the following query criteria will need to be selected:

The Start Date of the report.

The End Date of the report.

4Click View Messages.

5You will see all deferred messages that match the query criteria and their status in a new window. In this window you can:

Refresh the current page display by clicking Check New Messages.

Search with keywords such as Recipient, Sender in the Deferred message queue.

Jump to a new page by specifying a page then clicking Go.

Specify how many messages you want to be viewed on each page at a time.

SurfControl RiskFilter - E-mail V5.2.4

Administrator’s Guide 121

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Surf Control 5.2.4 manual Managing Spam Messages, Select Spam Messages from the Reports and Logs tab