To view a message click the subject | Surf Control 5.2.4 specification

4

REPORTS & LOGS

Spam Messages

6 To view a message click the subject.

Figure 4 - 16 Viewing a Spam message

7Select the message that you want to process.

8You can process any of the messages archived in the virus messages queue in any of the ways shown below:

•Delete – Delete the selected message.

•Deliver – Deliver the selected message.

•Reprocess – Release the selected message to the message queue for reprocessing. You can configure existing filter settings to reprocess a virus message and deliver it to the e-mail system.

•White List – Add the sender of the selected message (usually mistakenly judged to be a spam message) to the White List. See White List on page 39 for details on how to do this.

•Not Spam – Send the selected message that has been mistakenly judged to be a spam message by RiskFilter, to the spam message analysis center of SurfControl.

•Download – Download the selected message.

•Empty – Remove all messages in the virus messages queue.

•Forward – Forward the selected message to a specified recipient. Enter their e-mail address into the field.

Caution: You can only forward one message at a time. If you enter more than one e-mail address, the message will not be forwarded.

122 Administrator’s Guide

SurfControl RiskFilter - E-mail V5.2.4

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Surf Control 5.2.4 manual To view a message click the subject

Contents

SurfControl RiskFilter E-mail Contents Policy Manager Riskfilter System Management Console Appendix Chapter Managing Your Messages with Riskfilter HOW Riskfilter Works Control ConnectionRelay Control Mail Exchanger IP Address MX Preference Load Balancing with Riskfilter Load balancing with RiskFilter Riskfilter System Management Console Launching Surfcontrol RiskfilterHttps//hostnameoripaddress10000 Https//hostnameoripaddress/admin Riskfilter Management Console AdministratorOpening the RiskFilter Management Console Before YOU Start System Settings What can be Configured in the System Settings TAB? System Settings TABTerminology Used Postmaster e-mail address ConfigurationSelect General Configuration from the System Settings tab General Smtp greeting Other SettingsAdmin Console Session Timeout Editing User Directories User Directories Open the User Directories screen Deleting a User Directory Click Add in the User Directories screen Microsoft Active Directory Select IBM Ldap Server IBM Ldap server Click Add in the User Directories screen Select Generic Ldap Generic Ldap Esmtp Server Information Validation settings Local Database Recipient File To add a local database Click Add Secure Proxy Select General Secure Proxy from the System Settings tabLocal Database Add/Edit Address screen is displayed Select Enable Webmail Proxy Select Enable POP3 ProxySelect Enable Imap Proxy Select General Directories from the System Settings tab Setting up the storage directoriesLogs and Archives Notifications Certificate Certificate Signing Request Select General Certificate from the System Settings tabImporting Certificates Exporting Certificates Connection Settings Receive SettingsConnection Control Allow Access List Smtp Greeting Delay 16 The Directory Attack Control screen Directory Attack Control Relay Control SPF Authentication ConfigurationControlling relaying of messages Allowing relaying to specific domains Relay for Internal Senders Adding details of domains Recipient ValidationAdd validation servers 19 The Message Control screen Message Control 20 Set what action is taken on messages Exception Control To configure exception control Adding an IP or subnet address to the blacklist Black List Adding domain or e-mail addresses to the blacklist Importing and exporting Lists Adding an IP or subnet address to the White List White ListDynamic White List Receive Settings Delivering the messages Send SettingsSetting up the destination domains DOMAIN-BASED Delivery Select Forward mail to the following Smtp servers Using TLS authentication Transport Layer Security Advanced Delivery Traffic Control Send Settings Account Manager User Management Specifying Administrator Access Changing the Administrator Account Password Setting up Administrator Access Personal E-MAIL Manager Editing Administrator AccountsSelect Account Manager from the User Management menu Setting up the PEM message 31 What the user sees Personal E-mail Manager Exporting lists of users Adding usersImporting lists of users User List End-user Bypass Anti-Spam SettingSetting up End User Control END-USER Control Authenticating PEM users User Authentication Authenticating remote users Update NOW License & Updates AVA and ASA License Expired Updating your Anti-Spam Agent Definitions Select the Anti-Virus Agent Update check box Scheduled UpdateUpdating the Anti-Virus Agent Updating Component Licenses Select the Anti-Spam Agent Update check boxLicense Status Updating the Anti-Spam Agent Manually setting up a license server Update ServerViewing component licenses User Number Exceeded License Server Submitting a Support Request Admin Guide Contact SupportSelect Help Contact Support from the System Settings tab Help Configuration Wizard Firstboot Wizard KEY Points Key Points Policy Manager Policy Manager TAB What can be Configured in the Policy Manager TAB? Defining Users Creating a PolicyDefining the Action Global Policy Filter List Defining the Rules Importing and Exporting Lists Address Group Deleting Address Groups Adding Queues Queue Manager Select Queue Manager from the Policy Manager tab Editing a Queue Surfcontrol Dictionaries Dictionary ManagerEditing SurfControl Dictionary properties Adding words to the SurfControl Dictionaries Changing the value of words in the SurfControl DictionariesDeleting a word or phrase Create a new dictionary Custom Dictionaries Importing a SurfControl Dictionary Pack Importing Dictionaries Worthlesstab space15 balancetab space10 Creating a unicode text file Exporting a dictionary Importing a unicode text fileSelect Import from a Unicode text file Creating a NEW SUB-POLICY Global Policy 15 Enter the details of the new Sub-policy Select Global Policy from the Policy Manager tab Deleting a SUB-POLICY Editing a SUB-POLICYAdding Filters to the Policy 18 The Global Policy Filter List screen Defining a Filter Select Global Policy Filters from the Policy Manager tab ANTI-VIRUS Agent FilterCreating a new filter Editing the Anti-Virus Agent Filter Global Policy Select Anti-Spam Agent DFP ANTI-SPAM Agent Filters Select Anti-Spam Agent Heuristics Configuring the Anti-Spam Agent Heuristics Filter Select Anti-Spam Agent LexiRules Configuring the Anti-Spam Agent LexiRules Filter 23 The Internet Threat Database Filter screen Internet Threat Database Filter Editing the Internet Threat Database Filter Standard DisclaimerSelect the Internet Threat Database Filter and click Next Select the Standard Disclaimer Filter Editing the Standard Disclaimer Filter Editing the General Content Filter General Content FilterSelect the General Content Filter and click Next Editing the Advanced Content Filter Advanced Content FilterSelect the Advanced Content Filter and click Next 27 The Expression screen Using the Expression List Using Logical Operators Occur gateway Assume Frequency =2 Examples showing the use of OperandsRiskFilter and Gateway and Innovation RiskFilter or Gateway or Innovation 28 Message Attachment Filter screen Message Attachment Filter Select the Message Attachment Filter and click Next Editing the Message Attachment Filter Creating a new Content Guardian filter Content GuardianSelect the Internet Content Guardian Filter and click Next Adding a filtering rule Deleting a filtering rule Dictionary Threshold FilterHow the Dictionary Threshold Filter works Select the Dictionary Threshold Filter and click Next Configuring the Dictionary Threshold Filter Global Policy KEY Points Key Points Reports & Logs Reports and Logs TAB What can be Configured in the Reports and Logs TAB? Server status monitoring Dashboard Select Specified date range from the Logs for list box Master ReportQuerying the Master Report Select Master Report from the Reports and Logs tab Master Report Querying the Message Report Message Report Querying the Policy Report Policy Report Querying the Virus Report Virus Report Querying the Spam Report Spam Report Querying the Connection Report Connection Report Connection Report System Report Click View Messages Isolated MessagesManaging Isolated Messages Select Isolated Messages from the Reports and Logs tab Isolated Messages Managing the Virus Messages Virus MessagesSelect Virus Messages from the Reports and Logs tab 14 An Archived message Managing Spam Messages Spam MessagesSelect Spam Messages from the Reports and Logs tab To view a message click the subject Managing Archived Messages Archived MessagesSelect Archived Messages from the Reports and Logs tab Export Messages View Messages Reprocess MessagesClick Reprocess Messages 19 Select the check box alongside the message Querying Deferred Messages Deferred MessagesSelect Deferred Messages from the Reports and Logs tab 22 An Archived message KEY Points Key Points RiskFilter System Management Console Overview What can be Configured with the System Management CONSOLE? Rfmngr Account Accessing the Riskfilter System Management Console Webmin TAB What can be Configured in the Webmin TAB? Webmin Actions LOG Webmin ConfigurationIP access control Select Webmin Configuration from the Webmin tab Ports and Addresses Select Language from the Webmin Configuration screenSelect Logging from the Webmin Configuration screen Language Select Webmin Servers Index in the Webmin Webmin Servers IndexProxy Servers Adding Webmin Servers System TAB What can be Configured in the System TAB? Historic System Statistics Bootup and ShutdownChange Passwords Select Change Passwords in the System tab Select Multi Gateway Policy Routing in the System tab Multi Gateway Policy Routing Network Interfaces Network Configuration Setting up additional NICs Multi-NIC configuration in RiskFilterEnter an IP Address Routing and Gateways 11 The Create Bootup Interface screen DNS Client Select DNS Client from the Network Configuration tab 15 Host Addresses Host Addresses System Time Running ProcessesSelect System Time in the System tab Click Sync system time System and Server Status Riskfilter TAB What can be Configured in the Riskfilter TAB? Riskfilter Backup Manager Riskfilter Services Manager Click Complete Riskfilter Cluster Wizard 25Load balancing Load balancing with RiskFilter 26 RiskFilter in a cluster set up Select Web Access Manager in the RiskFilter tab Riskfilter WEB Access Manager 28 The Update RiskFilter-E-mail screen Update Riskfilter E-MAIL KEY Points Key Points Appendix # sudo /etc/init.d/smgd status Using the Command Line Interface QTOOL.SH Clean queues Using the Command Line Interface Using the Command Line Interface Using the Command Line Interface Example 6 uninstalling the RiskFilter software UNINSTALL.SH All items were successfully uninstalled Productivity Categories Internet Threat Database CategoriesInternet Theat Database Categories Core / Liability Categories Core / Liability Categories Productivity Categories Other Special Events Index Administrator’s Guide SurfControl RiskFilter E-mail SurfControl RiskFilter E-mail Administrator’s Guide OpenSSL Sun RPC Apache Software License, Version Expat XML Parser Toolkit SPFJava Ldap