HOLD

 

 

 

Description

 

 

 

 

 

Allows users to temporarily disconnect

from one call

and

either

place or answer another call.

A single-line voice terminal user can place only one call on hold

and must remain off-hook to

retain the held call. A

multiline voice

terminal user

can

place

as many calls on hold as it

has lines and can hang

up without losing held calls.

 

 

 

Single-line users can place a call on hold by flashing the switchhook (the user receives Confirmation Tone). The user can then dial another party or return to the held call by flashing the switchhook twice. The first switchhook flash sets up a conference call, the second flash drops the third party; if System 25 Dial Tone, Busy Tone, or Reorder Tone (but not Ringback Tone) was obtained when the third party was dialed, a single switchhook flash will drop the tone and return the user to the held party.

Multiline voice terminal users can press HOLD and subsequently replace the handset or call

another party

without losing the

held call.

The status LED

associated with the held call

winks on all

terminals with an appearance of

the line, except

in

the case of a conference call.

In

this case,

the

wink indication

is given only to the party

who invoked

hold. To

return to

the

held call

the

multiline user

either presses the line button

associated

with the

held call

(VI and V2) or simply goes off-hook if the held call is on a button assigned prime line preference (V2 only).

Considerations

The Hold feature allows voice terminal users to handle several calls simultaneously. For single-line sets, placing a call on hold is the first step in transferring or conferencing the call.

Interactions

Attendant Console: The Attendant does not receive hold indications for lines

(trunks) appearing on the Console unless he/she placed the call on hold.

Exclusion: A call can be placed on hold after Exclusion is invoked. The status LED

of the line appearance button and the Exclusion button will wink.

Music-On-Hold:A held party on an outside line will receive Music-On-Hold if provided.

Personal Lines: A Personal Line cannot be placed on hold if any other stations are also off-hook on that line.

Administration Requirements

None

Hardware Requirements

None

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