AT&T AT&T manual Attendant Return Coverage on Busy

ATTENDANT RETURN COVERAGE ON BUSY

Description

Allows a camped-on call at a busy station or DGC Group to be returned to the attendant for service after a specified time period.

A camped-on call not answered within 1 to 120 seconds (administrable) after the attendant releases the call will return to the console in one of the following ways:

●On the Return-On-Busy (RTN-BUSY) button at a Direct Trunk Attendant Console (DTAC).

●On a LOOP button at a Switched Loop Attendant Console (SLAC; V2).

To answer a returned call at a DTAC, the attendant presses RTN-BUSY (if not selected by Ringing Line Preference. ) A returned call can be reextended via the START button or a Selector Console button. In either case, the Return-On-Busy button is idled as soon as the attendant releases.

To	answer a		returned call at a SLAC, the attendant merely lifts the handset to	be connected
to	the ringing		loop.
When the RTN-BUSY button is busy at a DTAC, the calling party will remain				on-hold; if a
loop		is not available at a SLAC, the returning call remains in the console queue. The system
will		continue	to attempt to ring the called station until the RTN-BUSY button	is idle	or a
loop		is open.	When Attendant Camp-On is not provided (Camp-On return time	set to	zero

s e c o n d s ) , c a l l s r e l e a s e d b y t h e a t t e n d a n t t o b u s y t o n e a r e r e t u r n e d t o t h e c o n s o l e immediately.

Considerations

Attendant Return-Coverage-On-Busy allows the attendant to service calls not answered within specified time intervals. This provides the calling party better service and results in fewer lost calls.

Interactions

●Attendant Camp-On:External calls that are released when Busy Tone is heard will be camped on.

●Attendant Console, Direct Trunk: As long as an Attendant Console remains

active, the call will return to the attendant who transferred it.

●Attendant Console, Switched Loop (V2): A returning call is directed from the console queue to a LOOP button on any available console that is administered to receive it.

●Attendant Direct Extension Selection: If a call to a Floating PDC (FPDC) is returned to the attendant, the FPDCs status LED on the Selector Console will flash during ringing and go dark when the call is answered.

●Direct Group Calling: External calls not have a delay announcement will specified number of rings.

that are camped onto a DGC group that does return to the attendant console after the

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