AT&T AT&T manual Call Park

CALL PARK

Description

Allows a user to place a call on hold and then pick up the call from any voice terminal in the system. It is used in three typical applications:

.

.

Call Park: A user places a call on hold and then picks it up at another voice terminal

Meet-Me-Conference:A conference member places the conference on hold and pages another employee to join the conference.

. Transfer: A user places a call on hold and then pages another employee to pickup the call

Call Park allows a user to move a held call to a “parked” position by dialing the Call Park code (*5). The call can subsequently be retrieved from any voice terminal by dialing the Call Park retrieval code (*8) and the PDC of the parking station. In addition, any user active in a conference involving fewer than five members may park the conference, so that another user may join the conference.

A multiline voice terminal user may invoke Call Park by pressing HOLD to place a call or conference on hold, then pressing an idle System Access button and dialing *5. A single-line voice terminal user may invoke the feature by pressing the switchhook to place the call or conference on hold, then dialing *5. If the call is successfully parked, the user receives Confirmation Tone and then Recall Dial Tone. If the call cannot be parked, Reorder Tone is received. In the latter case, to return to the held call, press the held call button (multiline sets) or flash the switchhook (single-line sets).

The parking station may return to a parked call or conference without affecting the park state. The multiline voice terminal user may return by pressing the held call button. The single-line user may return by pressing the switchhook.

When the single-line user goes on-hook, the parked call is removed from the terminal and cannot be reentered.

To

retrieve a

parked call, a user must obtain system dial

tone, dial *8 and then

dial

the

PDC

of the station that parked the call. If the call is not retrieved within

2 minutes

the

call

will

return to the

user that parked the call.

A

call

may

be parked by the attendant using the same procedure as a multiline voice

terminal.

In

addition, if the Attendant Position is

equipped

with

a

Selector

Console, up

to

eight additional calls may be parked by dedicating

any

eight

of

the

console

DXS buttons

to

the

call

park

function. A call may then be parked

using

the

Selector

Console

by

pressing

one

of these dedicated Call Park buttons. The status LED of the parked line on the Attendant Console winks and the status LED of the Call Park button on the Selector Console lights steadily. The call can subsequently be retrieved from any voice terminal by dialing the Call Park retrieval code (*8) and the PDC of the DXS button on which the call is parked.

A call parked by the attendant using the same procedure as a multiline voice terminal will return to the Attendant Console’s System Access (DTAC) or LOOP (SLAC) button if it is not picked up within 2 minutes. A call parked with the Selector Console that is not picked up within 2 minutes will return to the RTN-DA button (DTAC) or a LOOP button (SLAC), in the same manner as any other unanswered call.

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