STATION HUNTING
Description
Provides linear, circular, or combinational hunting sequences for calls to busy
Calls to a busy terminal may hunt to (only) one other terminal; however, up to five terminals may hunt to the same terminal.
Although hunting is not available to or from multiline terminals,
Station Hunting takes precedence over Call Coverage.
that is assigned both Station Hunting and Call Coverage will first hunt. If no
The following are examples of the three types of hunting allowed:
●Linear Hunting Example:
Terminals x, y, and z are arranged for linear hunting as follows: (1) Terminal x hunts to Terminal y, (2) Terminal y hunts to Terminal z, and (3) Terminal z does not hunt.
An incoming call to a busy terminal in the chain will hunt in one direction only. Hunting will be toward the terminal that does not hunt.
●Circular Hunting Example:
Terminals x, y, and z are arranged for circular hunting as follows: (1) Terminal x hunts to Terminal y, (2) Terminal y hunts to Terminal z, and (3) Terminal z hunts to Terminal x.
An |
| incoming call | to | a busy terminal in the chain hunts in one direction until | it finds | ||
an | idle | terminal | and | then rings at that terminal. Any call coverage options | assigned | ||
to | that | terminal | will | then be invoked. If the hunt finds all terminals busy, | it will | ||
stop | at | the | called terminal. Any call coverage options assigned to the called | terminal | |||
will | then be | invoked. |
|
|
●Combinational Hunting Example:
Terminals w, x, and y all hunt to Terminal z.
An incoming call to a busy w, x, or y Terminal will ring at Terminal z, and any call coverage options assigned Terminal z will be invoked. If Terminal z is busy, the call remains at the called terminal. Any call coverage options assigned the called terminal will then be invoked.
Considerations
Station Hunting provides several flexible alternatives to ensure that calls do not go unanswered. Note that only calls to busy terminals will hunt; once a call begins ringing at a terminal it will remain there unless picked up or covered.