AT&T AT&T manual Attendant Direct Extension Selection, Description

ATTENDANT DIRECT EXTENSION SELECTION

Description

Permits the attendant to extend calls to stations by pressing one or two buttons instead of pressing START and dialing the PDC or DDC. Each attendant console in a system can have an associated Direct Extension Selector Console. A Selector Console can be used with either a Direct Trunk Attendant Console (DTAC) in an R1V1 or R1V2 system or with a Switched Loop Attendant Console (SLAC) in an R1V2 system.

The Selector Console is also used by the attendant for simply calling inside stations, in addition to “extending” calls.

The Selector Console (Figure 2-6)has an array of 100 Direct Extension Selection (DXS) buttons plus seven Group Select buttons and a Test button. The DXS buttons are labeled 00 through 99. Pressing a Group Select button causes the DXS buttons to be associated with PDCs from an associated hundreds group. Default assignments for the Group Select buttons are 200-299, 300-399, etc., up to 800-899. Group Select buttons can be assigned any hundreds group in the dialing plan.

Pressing a DXS button when off-hook on an incoming call is equivalent to pressing START and dialing a station. Such action will busy out the Start facility until the call is released. The Selector Console can be used to monitor the on-hook/off-hook status of stations in the system. If the attendant, while on-hook, presses a Group Select button, the Group Select LED and the LEDs of any busy stations in that group will light steadily.

The DXS button LED			(and, in R1V2 systems, the Group Select button LED) associated with
a particular	station	will	flash when one of the following events occurs:
● The	station	calls	the attendant

●A call extended by the attendant to the station returns on a RTN-BSY or RTN-DA

button (DTAC only) or on a LOOP button (SLAC only)

● The	station is	covered and a call to it is redirected to a COVER button (DTAC only)
or to	a LOOP	button (SLAC only).

The LEDs stop flashing when the call is answered. When the attendant answers a returning call, the LEDs will return to the state that reflects the current on-hook/off-hook status of the station. In all of the above cases, the Group Select lamp associated with the current “hundreds page” remains lighted steadily.

An outside call can be parked via the Selector Console by pressing one of the eight DXS buttons that can be programmed with Call Park extension numbers. On the DTAC, the facility status LED of the parked call winks (to indicate that the call is on hold) and the status LED on the Selector Console lights steadily. On the SLAC, the call is removed from the attendant console, with the Selector Console LED lit steadily.

A call parked via the Selector Console and not picked up within 2 minutes will return to the console. The status LED of the parked-on button will flash while the call is ringing the attendant.

A call parked via the Selector Console can be picked up at any voice terminal by dialing the Call Park retrieval code (*8) and the number on which the call is parked.

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