AT&T AT&T manual Automatic Intercom

AUTOMATIC INTERCOM

Description

Allows a multiline voice terminal user (or attendant) to place and answer calls to and from another station by use of a dedicated button appearance.

Automatic Intercom provides a private path between two designated multiline voice terminals. To place an Automatic Intercom call, the calling party presses the Automatic Intercom (AUTO ICOM) button and goes off-hook. The calling party hears ringback tone and the called party receives standard ringing. The status LED associated with the button is steadily lit at the calling voice terminal and flashing at the called voice terminal. To answer an Automatic Intercom call, the called party presses AUTO ICOM (not necessary with Ringing Line Preference ) and goes off-hook.

The AUTO ICOM status LED lights steadily whenever the other party is off-hook. This provides each party with a station-busy indication for the other. To activate the busy-to-idle reminder, the user can press AUTO ICOM (remaining on-hook). A short burst of tone is provided when the other party goes on-hook. The user can then go off-hook, and the call will be placed; the user does not press the AUTO ICOM button again.

Pressing AUTO ICOM to invoke the busy-to-idle reminder overrides Prime Line Preference. Once activated, the feature can only be canceled by preelection of another button or answering an incoming call. See the “Busy-to-Idle Reminder” feature description for more information.

At a Switched Loop Attendant Console, operation of an AUTO ICOM button seizes an idle loop button for the outgoing call. An incoming intercom call arrives on a loop button and does not flash at the AUTO ICOM button of the console.

Considerations

The intercom feature should not be confused with ordinary station-to-station calling inside the system using dialed PDCs. With Automatic Intercom, users who frequently call each other can do so by pressing one button instead of dialing a PDC. In addition, the station- busy indication and busy-to-idle reminder provide additional utility to users.

This feature is similar to Direct Station Selection (DSS), except that the buttons must always be assigned in pairs (i. e., between two sets.) Hence, an AUTO ICOM button cannot point to a single-line set. Also, Automatic Intercom calls arrive at the AUTO ICOM button, thereby providing calling party ID; DSS calls arrive on System Access buttons.

Interactions

●Attendant Position Busy: The inactive attendant is permitted to place Automatic

Intercom calls. For DTAC only: Automatic Intercom calls to the inactive attendant where the AUTO ICOM button is located in one of the two rightmost button columns will not ring at the console, nor can they be covered by the active attendant. For SLAC only: Automatic Intercom calls to the inactive attendant will ring at the inactive SLAC.

●Call Coverage: Automatic Intercom calls are considered private and do not receive call coverage.

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