AT&T AT&T manual Attendant Message Waiting

ATTENDANT MESSAGE WAITING

Description

Allows the attendant to remotely control the status of Message LEDs on user stations.

Considerations

This feature allows the attendant to notify stations that a message is available for them. The attendant can activate the Message LED of the station while either (1) ringing, (2) receiving Busy Tone, or (3) talking to a station. The status of the Message LED of the called party is reflected by the green status LED of the Attendant Message Waiting button in any of these cases.

Note: The Attendant Message Waiting button on the Direct Trunk Attendant Console (DTAC) is labeled ATT MSG. On the Switched Loop Attendant Console (SLAC), the name is completely spelled out.

To activate (light) a user’s Message LED in any of these cases, the attendant presses the Attendant Message Waiting button. (If the signaled voice terminal is not equipped with a Message LED, the attendant’s LED will remain dark.)

If the attendant presses the button a second (or third) time before hanging up, the user’s Message LED will turn Off (and back On), etc.

The red I-Use LED associated with the Attendant Message Waiting button on the DTAC is inoperative.

The attendant can turn On or turn Off a user’s Message LED without disturbing the user by going off-hook on a System Access or Loop button, pressing the Attendant Message Waiting button, and then dialing the station. Confirmation tone is returned, and the user’s Message LED will turn on. To turn it off, press the button again.

This feature is not the same as the Station-To-Station Message Waiting or the Call Coverage Message Waiting features. Refer to the “Messaging Services” feature description for a summary of all system Messaging Services.

Interactions

●Conference: Pressing ATT MSG while on a conference call will be ignored.

●Coverage Calls: The attendant can light the Message LED of the covered station when receiving a coverage call for the station.

●Hands-Free Answer On Intercom: If the attendant lights the Message LED on a voice terminal with AUTO ANS button active, the auto-answer function will turn off, allowing subsequent calls to receive coverage as assigned.

Administration Requirements

Attendant Position (Station Port):

●Assign ATT MSG button (defaulted).

Hardware Requirements

Stations must have a Message indicator (not assignable).

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