AT&T AT&T manual Message CENTER-LIKE Operation V2 Slac Only, Message Center Call Types, 160

MESSAGE CENTER-LIKE OPERATION (V2; SLAC Only)

Description

A System 25 Switched Loop Attendant Console (SLAC) can be made to function like a message center through administration of call type translations. Certain specific types of calls in the common queue will then be directed only to a console administered as a message center. This arrangement involves no changes in equipment or in operating procedures. The message center attendant answers incoming calls of the preselected types in the normal way. No provision is made for storing messages, a capability often associated with full service message centers.

Message Center Call Types:

The Message Center receives calls of the following types:

● Returning parked calls that were originally parked from a Selector Console.

● Returning camped-on calls.

● Returning calls	that were extended (transferred) from an Attendant Position to a
busy station or	a station that does not answer.

●Coverage calls–incoming inside and outside calls (including DID calls) covered by

the	common queue when	the called party does not answer, is busy, or does not want
to	be disturbed (Send All	Calls).

●Floating PDCs not logged in at a station and unassigned DID calls.

The type of each incoming Message Center call will be identified by a call type descriptor on the console’s 16-character display screen. Refer to the earlier Switched Loop Attendant Console subsection for a list of descriptors.

Console Configurations:

Message Center-like operation applies only when the System 25 has two SLACs. In a one- console system, all calls are handled at the same position.

In the default condition, a SLAC is a combined Attendant Position/Message Center. It can receive any type of call. In a one-console system, there is no division between attendant and message center functions.

A dedicated Message Center is a console that is administered to receive only the specified incoming call types. Dial O calls (attendant-seeking calls from inside the system) are not directed to a Message Center, but the console has a unique PDC number that callers can use to reach the attendant.

A dedicated Attendant Position is a console that	is administered to	answer all	of the calls
not handled by the Message Center.
Message Center capability can be supported	in any of the	following	two-console
configurations:

● One dedicated Attendant Position and one dedicated Message Center. A call extended by the Attendant Position to a station that does not answer or is busy returns to the Message Center.

● One dedicated Attendant	Position and one	combined Attendant	Position/Message
Center; the Attendant at	the combined position	also functions as the	Message Center

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