AT&T AT&T manual Manual Release, Automatic Release

ATTENDANT RELEASE

Description

Releases the attendant from an extended call. There are two forms of Attendant Release: Manual and Automatic. This feature applies to the Direct Trunk Attendant Console (DTAC) and the Switched Loop Attendant Console (SLAC).

Manual Release:

Pressing RELEASE releases the attendant from an extended call and completes the associated call transfer. The status LED of the original calling facility will change from hold to busy for direct trunk terminations and from hold to idle for other call facilities (e.g., Loop, Return- On-Busy, Return-On-Don’t-Answer, Cover, Automatic Intercom, DSS, and System Access).

Calls cannot be released to Reorder or Dial Tone.

Pressing CANCEL terminates the destination call and reconnects the attendant to the

calling	party.	If	the attendant goes on-hook without first		releasing a	call,	the	call extending
operation will		be	terminated (the calling	party remains on	hold). In	this	case,	the	attendant
can go	off-hook and press the held call			appearance button	to reconnect to		the calling		party.

Automatic Release:

This feature simplifies the attendant procedures by eliminating the need for the attendant to press RELEASE when releasing from one call to handle another. Selection of any new line facility while active on the Start button will automatically release the first call. At release, the status LED of the first calling facility will change from hold to busy for direct trunk terminations and from hold to idle for other call facilities (e.g., Loop, Return-On-Busy, Return-On-Don’t-Answer, Cover, Automatic Intercom, DSS, and System Access).

The Automatic Hold feature can be administered for the SLAC as an alternative to Automatic Release. If the attendant, active on a loop call, presses another loop button to place a call or pick up a held call, the active call is put on hold—not released.

Considerations

Attendant Manual Release improves attendant efficiency in handling calls by allowing the attendant to release an extended call without having to wait for the called station to answer.

Attendant Automatic Release enhances the attendant’s ability to handle many calls by eliminating the Release operation when answering a second call.

The Release function is inhibited whenever the Start facility is connected to Reorder or Dial Tone. Pressing CANCEL will terminate the destination call and reconnect the attendant to the calling party.

Administering the Automatic Hold option instead of Automatic Release reduces the occurrence of accidentally dropped calls.

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