from the common queue while the console is unavailable. If this is not done, the button should be reassigned to another of the permissible features.
In a
Call Types
The following types of
● Dial Operator calls (placed from inside stations by dialing O)
● Call Following calls logged in at the console
●Calls to Floating Personal Dial Codes (FPDCs) that are not logged in at a specific station
●Direct Inward Dialing (DID) calls to numbers that are not assigned to specific stations
● Attendant DID calls, including Direct Group calls
● Calls to the attendant’s Personal Dial Code (PDC), including DGC calls
● Coverage calls for which the common queue is a covering receiver
●Returning calls.
The order in which calls are serviced is established by system administration. Each type of call is assigned a priority that determines its position in the common queue with respect to other types. System administration also establishes where the calls go. Obviously, in a one- attendant system, all calls automatically go to that attendant . If a system has two attendants, however, administration can direct calls of each type (with the exceptions noted below) to either position or to both positions.
Call Following and Attendant PDC calls can be assigned priorities but cannot be directed to
aspecific attendant in a
Calls accessed by dialing a code [call pickup at other extensions,
Ringing
The SLAC receives normal ringing on incoming calls.
of ringing), accompanied by a change in the LOOP button wink rate, indicates to the attendant that a held call has exceeded the preset hold time interval. Abbreviated alerting can also be administered as a reminder for new calls entering the queue.
Interactions
A SLAC cannot operate in the same system with a DTAC.
Connection of a headset adapter to the SLAC allows the optional use of a headset instead of the handset in handling calls.
