ATTENDANT FORCED RELEASE (V2; SLAC Only)

Description

Drops all active parties from a call in which the attendant and one or more other parties are connected together. The attendant uses the feature by pressing the FORCED RELEASE button while connected to other callers in a conference-type call. The other parties will be

disconnected from the console and from

each other.

After

Forced

Release has taken place,

the attendant can receive anew call from

the console

queue

or place

a call.

Considerations

Forced Release differs from Release in an important respect. Simple Release separates the attendant from an extended call or a conference call, but leaves the other parties connected together; Forced Release completely disconnects all parties.

When the attendant is connected to only

one

other party, Forced Release has

the same result

as

Release (that

is, the call is ended). If

the

attendant has already Released,

Forced Release

has

no additional

effect.

 

 

 

Interactions

Refer to the Attendant Feature descriptions for information on related features (Table 2-E).

Administration Requirements

None

Hardware Requirements

None; the FORCED RELEASE button is a standard fixed feature button on the SLAC.

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AT&T AT&T manual Attendant Forced Release V2 Slac Only, Description