AT&T AT&T manual Description, 125

DIRECT GROUP CALLING DELAY ANNOUNCEMENT

Description

Provides a recorded announcement to an outside (trunk) caller who has been placed in queue for a DGC Group.

When all members in the group are busy (off-hook), the call will be queued for DGC service and the calling party will receive ringback tone. Note that no incoming call indication (ringing) is provided to the DGC group members at this point. After a specified number of rings (administrable) a recorded announcement will be played to the calling party without disturbing his or her position in queue. The caller is subsequently placed on hold and will receive music if available.

Once a call begins to ring at a DGC station, the call is no longer eligible for delay announcement service. The call will then ring until answered, covered, picked up or abandoned.

Considerations

DGC Delay Announcements provide the calling party with a message that acknowledges their call and assures them that their call will be handled in an orderly way.

Interactions

●Tie Trunks: Calls to busy DGC groups via auto-in tie trunks w-ill he queued, but will not receive the delay announcement. Calls to busy DGC groups via dial-in tie trunks will not be queued (and, hence, will not receive the delay announcement).

Administration Requirements

The DGC announcement device requires a port assignment on a ZTN78 Tip Ring Line or TN742 Analog Line CP. Only one DGC Delay Announcement may be assigned in the system. Callers to all DGC groups receive the same message.

Hardware Requirements

The AT&T Answer-Record 2500 or Code-A-Phone 2540 may be used as the announcement device. The announcement device must automatically hang up at the end of each call so that the incoming call can be returned to the DGC queue.

The equipment requires a port on a ZTN78 Tip Ring Line (or TN742 Analog Line) CP. The system supports one DGC delay announcement.

For Music-On-Hold hardware information, refer to the “Music-On-Hold”feature description.

Detailed connection information is provided in Figure 2-23.

Descriptions of the SIP (Station Interconnect Panel), TAE (Trunk Access Equipment), and associated cables and adapters, as shown on the figures, are provided under the heading “Connectivity” in Section 4.

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