CALL ACCOUNTABILITY
Description
Allows system users to charge outside calls made from other users’ stations to their own PDCs.
To charge a call to his or her own PDC, the user dials ## followed by the PDC immediately upon receiving first dial tone to place a call. When second dial tone is returned, the user dials the desired number in the normal way.
After completion of the call, | the SMDR record will reflect the | “accountable” PDC | (that is, |
the caller) in the “PDC’’ field, | and the PDC of the voice terminal | used in the “STN’’ | field. |
Considerations
Call Accountability, if used consistently, helps to ensure that calling costs are attributed accurately to the personnel who incur the costs. Users do not use this feature when calling from their own stations or when making inside calls from any station.
Interactions
All of the following conditions apply only when a user is calling from another user's station.
. Account Code Entry: This feature can be used on the same call with Call Accountability.
. Call Accounting: The caller’s PDC that is entered by the Call Accountability procedure is integrated into the reports generated by Call Accounting systems.
. Direct Facility Access: When a call is made using a Facility button, ##PDC must be dialed before pressing the button.
. Repertory Dialing: When a call is made using a Rep Dial button, ##PDC must be
dialed before pressing the button.
. Speed Dialing: When a call is made using Speed Dialing, ##PDC must be dialed before dialing the Speed Dialing code.
