AT&T AT&T manual Directed Call Pickup, Group Call Pickup

CALL PICKUP

Description

Allows a user to answer a call ringing at another voice terminal. There are two forms of Call Pickup; (l) Directed and (2) Group.

Directed Call Pickup:

Directed Call Pickup allows calls to most other voice terminals, including Automatic Intercom calls and calls ringing at coverage buttons, to be “picked up” by dialing the Call Pickup code (*7) and the ringing terminal’s PDC. Picked-up calls remain accessible at the call appearance button of multiline terminals, but are no longer available at single-line terminals.

A ringing call can be answered at a busy- single-line voice terminal by pressing the switch hook, which will place the current call on hold, dialing *7, and the ringing voice terminal’s PDC.

This is a standard feature available at every voice terminal. No administration is required. Also, this feature cannot be turned off or restricted.

Group Call Pickup:

Group Call Pickup permits calls to another terminal in the Call Pickup group to be answered. Any call, including Automatic Intercom calls, is eligible for Call Pickup.

A member of a Call Pickup Group can answer any call to any other member of the group by dialing the Group Call Pickup code (*70).

Up to 16 groups (with up to 16 voice terminals in each group) can be set up. Each Call Pickup group can have a maximum of two simultaneous ringing calls eligible for Call Pickup treatment at a time, and the calls are picked up in order of arrival. A user can be assigned to only one Call Pickup Group.

If	the	picked-up call	was to a multiline terminal,	the called terminal can still enter the call.
If	the	called terminal	was a single-line terminal, it	cannot enter the call once it is picked up.

Call Pickup cannot be invoked after the call has been answered.

If no eligible calls are ringing, attempting a call pickup results in Reorder Tone.

Considerations

With Call Pickup, users do not have to leave their own voice terminal to answer a call at a nearby voice terminal. Instead, a user simply lifts the handset and dials an access code. This allows calls that may go unanswered to be handled quickly and efficiently.

The call must be administered to ring at the voice terminal for which Call Pickup is attempted. Otherwise the attempt will be blocked.

Interactions

. Call Coverage: When a call is directed to a coverage station and the call is answered via Call Pickup, all Cover buttons associated with the call go idle.

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