Interactions
●Attendant Console, Direct Trunk: When a coverage call rings at a busy Attendant Console, the attendant receives a single burst of ringing. If the call is still unanswered when the attendant hangs up, the Attendant Console will resume ringing.
● Call | Coverage | calls | to a station, provided both Individual |
and | Group Call Coverage, will first ring | at the | Individual Coverage station and then, |
after a second delay cycle and still unanswered, will ring at the Group Coverage station.
●Direct Station Selection (DSS): Calls placed via a DSS button to a user with Individual Call Coverage will receive call coverage. When a DSS button is used to
activate the
●Exclusion: If a covering station answers a coverage call and then invokes Exclusion,
all stations including the covered one, are excluded from the call.
●Hold: May be used to place a coverage call on hold. The
status LED winks at the | covering | station and the | call appearance’s status LED winks | |
at the covered terminal. | The held | call | will automatically leave the coverage terminal | |
if picked up by the covered user. The | covering | station will be unable to reenter the | ||
call. |
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●Transfer: When a covering station transfers a covered call to another station, the call will no longer appear at the covering station’s Cover button, though it still will appear at covered multiline stations.
Administration Requirements
Voice Terminal (Station Port):
●Individual Call Coverage button (button function # 12)
—Individual Coverage PDC
—Individual Coverage Ring (Yes, No).
