A call parked with the Selector Console is retrieved by dialing *8 and the access code assigned to the dedicated Selector Console Call Park button.
Each voice terminal user (except the attendant) can only park one call at a time and a maximum of 24 calls can be parked in the system at one time. A call is no longer parked when it is answered, returns to the parking terminal, or is abandoned by the caller.
Considerations |
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Call Park can be | used whenever a user engaged on | a call needs to go elsewhere, and wishes |
to complete the | call from another terminal. Call | Park also allows users to answer a call |
from any voice terminal when paged.
Interactions
●Attendant Direct Extension Selection:
via the Call Park buttons on the Attendant Selector Console.
●Attendant Position Busy: If a call is parked on an attendant console and the attendant console enters Position Busy mode, the parked call will return to the inactive console if not answered within two minutes.
If a call is parked on the Selector Console by a Switched Loop attendant (V2 only)
and the SLAC is placed in the Position Busy mode, the parked call will return to the other active attendant console, if not answered within two minutes.
●Conference: Parked conference calls do not return to the parking voice terminal.
They remain parked. Call Park may be used to place a conference on hold if it contains fewer than five parties.
●Exclusion: A call cannot be parked, and a parked call cannot be answered, if the Exclusion feature is invoked on that call.
●Intercept Treatment With Reorder Tone: An unsuccessful attempt to park a call due to misdialing or attempting to park more than one call at a voice terminal results in Reorder Tone.
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●Outward Restriction (see “Calling Restrictions”): If the parking station is outward restricted, the Recall Dial tone following a successful parked call cannot be used to avoid restriction.
●Personal Line: A parked Personal Line is bridgeable by any user with a button
appearance of that line. Bridging on to the connection does not answer the parked call. The parked call will not return to the parking voice terminal user in this case.
●Toll Restriction: (see “Calling Restrictions”) If the parking voice terminal user is toll restricted, the Recall Dial tone following a successful park cannot be used to avoid the restriction.
